Netflix Error tvq-st-113
If you experience the error code tvq-st-113, often accompanied by the following message:
Netflix has encountered an error
It typically points to a network connectivity issue that is preventing your device from reaching the Netflix service. Follow the troubleshooting steps for your device below to resolve the issue.
Unplug your device from power.
Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.
Plug your device back in.
Turn your device on and try Netflix again.
Turn off or unplug your Blu-ray player.
Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
Turn your Blu-ray player back on and try Netflix again.
If you've changed the connection settings on your device, you'll need to change them back to default.
These settings could include:
Custom modem settings.
Virtual Private Network (VPN) or proxy service settings.
Custom DNS settings.
If you need help changing these settings, contact the device manufacturer.
Once you've reset these settings, try Netflix again.
To get a better signal you can:
Move your router and your device closer to each other. If possible, put them in the same room.
Move your router away from other wireless devices and appliances.
Keep your router in an open space off the floor. Routers get better reception when on a desk or bookshelf.
If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.
Your ISP can:
Check for an internet outage in your area.
Fix common router or modem issues and incorrect network settings.
Restart or reset your network's connection.
While talking with your ISP, let them know:
Whether the issue happens only on one device, or other devices on the same network.
Whether your device connects using Wi-Fi or directly using a cable.
Before you finish talking with your ISP:
Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.
Try playing Netflix again to make sure the problem is fixed.
Using a different computer or mobile device, connect to the same Wi-Fi or network as the device having the issue.
Open a web browser, then go to netflix.com/clearcookies and sign in to your Netflix account.
If you get the error NSEZ-403, it means we can't connect your account to the Netflix service right now. Please try again later.
If you don't get an error in your browser while doing this step, there may be a different issue. Contact us for more help.
Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.
Open a web browser and go to netflix.com/clearcookies.
From the top right, click Sign In.
Sign in to your Netflix account.
If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.
If you don't get an error, continue to the next steps.
To remove Netflix:
Press Home
on your Roku remote.In the list of apps on the right, scroll to the Netflix app.
Press Star
on your Roku remote.Select Remove app > Remove.
To add Netflix:
Press the Netflix button on your Roku remote.
Select Add channel > OK > Go to channel.
Try Netflix again.
Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.
Open a web browser and go to netflix.com/clearcookies.
From the top right, click Sign In.
Sign in to your Netflix account.
If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.
If you don't get an error, continue to the next steps.
Turn off your device.
Note:If you aren't sure your device is completely off, or if you can't find a power button, then unplug the power cable.Leave your device off for at least 30 seconds.
Turn on your device and try Netflix again.
Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.
Open a web browser and go to netflix.com/clearcookies.
From the top right, click Sign In.
Sign in to your Netflix account.
If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.
If you don't get an error, continue to the next steps.
Unplug your device from power.
Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.
Plug your device back in.
Turn your device on and try Netflix again.
Turn off or unplug your smart TV.
Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
Turn your smart TV back on and try Netflix again.
If you've changed the connection settings on your device, you'll need to change them back to default.
These settings could include:
Custom modem settings.
Virtual Private Network (VPN) or proxy service settings.
Custom DNS settings.
If you need help changing these settings, contact the device manufacturer.
Once you've reset these settings, try Netflix again.
To get a better signal you can:
Move your router and your device closer to each other. If possible, put them in the same room.
Move your router away from other wireless devices and appliances.
Keep your router in an open space off the floor. Routers get better reception when on a desk or bookshelf.
If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.
Your ISP can:
Check for an internet outage in your area.
Fix common router or modem issues and incorrect network settings.
Restart or reset your network's connection.
While talking with your ISP, let them know:
Whether the issue happens only on one device, or other devices on the same network.
Whether your device connects using Wi-Fi or directly using a cable.
Before you finish talking with your ISP:
Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.
Try playing Netflix again to make sure the problem is fixed.
Public networks:
For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.
Private networks:
Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.
Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.
Turn off or unplug your video game console.
Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
Turn your game console back on and try Netflix again.
To get a better signal you can:
Move your router and your device closer to each other. If possible, put them in the same room.
Move your router away from other wireless devices and appliances.
Keep your router in an open space off the floor. Routers get better reception when on a desk or bookshelf.
If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.
Your ISP can:
Check for an internet outage in your area.
Fix common router or modem issues and incorrect network settings.
Restart or reset your network's connection.
While talking with your ISP, let them know:
Whether the issue happens only on one device, or other devices on the same network.
Whether your device connects using Wi-Fi or directly using a cable.
Before you finish talking with your ISP:
Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.
Try playing Netflix again to make sure the problem is fixed.
We're looking into this problem. To help us investigate, contact us.