Netflix Error tvq-st-113

1. Unplug your device from power for at least 1 minute.

2. While the device is unplugged, press the power button on the device to discharge it.

   • If you can't access the power button or your device doesn't have one, leave your device unplugged for at least 3 minutes.

3. Plug your device back in.

4. Turn your device on.

5. Try Netflix again.

1. Turn off or unplug your Blu-ray player.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your Blu-ray player back on and try Netflix again.
   

1. Turn off your Blu-ray player.
   

2. Plug your Blu-ray player directly into your modem using an Ethernet cable.
   

3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.
   

4. Turn on your Blu-ray player and try Netflix again.
   

If this step works:

• If you bypass your router and successfully connect to Netflix through your modem, it's likely that the router is the source of the problem.

• You may want to contact whoever set up your home network for help resetting or reconfiguring your router.

If this step doesn't work:

• If you're connected directly to your modem but still can't watch Netflix, check with your equipment provider to make sure your modem and internet service are working properly.​

If you couldn't complete this step:

• If you can't connect your device directly to your modem, continue troubleshooting below.

• If you use custom settings on your device, restore your internet provider's default settings and try Netflix again.

• If you connect with a Virtual Private Network (VPN) or proxy service, turn it off and connect directly with your home internet.

• If you use a custom DNS setting on your device, reset it to acquire DNS automatically.

If you need help changing the connection settings, contact the device manufacturer.

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

• Move your router to improve signal strength. Reception is best if the router is in a central location.

• Move wireless devices such as cordless phones or microwave ovens away from your router.

• Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture.

If you complete the steps above but still can't connect to Netflix, contact your internet service provider. They can help you determine whether your router is set up properly.

To pinpoint your issue:

1. Using a computer on the same network as your device, go to netflix.com/clearcookies.

2. Select Sign In, then enter your information.

   • If you see the error NSEZ-403, we can't connect your account to Netflix right now. Please try again later.

   • If you don't see NSEZ-403, continue troubleshooting below.

1. Press the Home button to navigate to the Roku home screen.

2. Highlight the Netflix app and press the star key on the remote.

3. Select Remove channel.

4. Select Remove channel again to confirm.

5. From the home screen, select Streaming Channels.

6. Select Movies & TV.

7. Select Netflix.

8. Select Add Channel.

9. Select Go to channel.

10. Sign in to your account and try Netflix again.

To pinpoint your issue:

1. Using a computer on the same network as your device, go to netflix.com/clearcookies.

2. Select Sign In, then enter your information.

   • If you see the error NSEZ-403, we can't connect your account to Netflix right now. Please try again later.

   • If you don't see NSEZ-403, continue troubleshooting below.

1. Turn your device completely off for 10 seconds.

   • If your device doesn't have a power button, unplug it from power for at least 2 minutes.

2. Turn your device back on.

3. Try Netflix again.

To pinpoint your issue:

1. Using a computer on the same network as your device, go to netflix.com/clearcookies.

2. Select Sign In, then enter your information.

   • If you see the error NSEZ-403, we can't connect your account to Netflix right now. Please try again later.

   • If you don't see NSEZ-403, continue troubleshooting below.

1. Unplug your TV from power for at least 1 minute.

2. While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it.

   • If you can't access the power button or your TV doesn't have one, leave the TV unplugged for at least 3 minutes.

3. Plug your TV back in.

4. Turn your TV on.

5. Try Netflix again.

1. Turn off or unplug your smart TV.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your smart TV back on and try Netflix again.
   

1. Turn off or unplug your smart TV.
   

2. Plug your smart TV directly into your modem using an Ethernet cable.
   

3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.
   

4. Turn on your smart TV and try Netflix again.
   

If this step works:

• If you bypass your router and successfully connect to Netflix directly through your modem, it's likely that the router is the source of the problem.

• You may want to contact whoever set up your home network for help resetting or reconfiguring your router.

If this step doesn't work:

• If you're connected directly to your modem but still can't stream Netflix, check with your equipment provider to make sure your modem and internet service are working properly.​

If you couldn't complete this step:

• If you can't connect your device directly to your modem, continue troubleshooting below.

• If you use custom settings on your device, restore your internet provider's default settings and try Netflix again.

• If you connect with a Virtual Private Network (VPN) or proxy service, turn it off and connect directly with your home internet.

• If you use a custom DNS setting on your device, reset it to acquire DNS automatically.

If you need help changing the connection settings, contact the device manufacturer.

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

• Move your router to improve signal strength. Reception is best if the router is in a central location.

• Move wireless devices such as cordless phones or microwave ovens away from your router.

• Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture.

If you complete the steps above but still can't connect to Netflix, contact your internet service provider. They can help you determine whether your router is set up properly.

• Public Wi-Fi networks such as at school, work, or a hotel, sometimes block streaming video. If you're using a public network, check to make sure Netflix is allowed.

• If you're using a cellular data network or a satellite internet connection, try a different network if you can.

1. Turn off or unplug your video game console.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your game console back on and try Netflix again.
   

1. Turn off your game console.
   

2. Plug your game console directly into your modem using an Ethernet cable.
   

3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.
   

4. Turn on your game console and try Netflix again.
   

If this step works:

• If you bypass your router and successfully connect to Netflix directly through your modem, it's likely that the router is the source of the problem.

• You may want to contact whoever set up your home network for help resetting or reconfiguring your router.

If this step doesn't work:

• If you're connected directly to your modem but still can't stream Netflix, check with your equipment provider to make sure your modem and internet service are working properly.​

If you couldn't complete this step:

• If you can't connect your device directly to your modem, continue troubleshooting below.

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

• Move your router to improve signal strength. Reception is best if the router is in a central location.

• Move wireless devices such as cordless phones or microwave ovens away from your router.

• Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture.

If you complete the steps above but still can't connect to Netflix, contact your internet service provider. They can help you determine whether your router is set up properly.