Netflix Error S7363-1260-FFFFD1C1

If you see the error code S7363-1260-FFFFD1C1 on your Mac computer, often accompanied by the following message:

Whoops, something went wrong...
Unexpected Error
There was an unexpected error. Please reload the page and try again.

It is caused by a technical limitation on some older Mac computers. Follow the troubleshooting steps below to resolve the issue.

Close media players

Close media players such as YouTube, iTunes, and QuickTime.

1. In the upper left corner of the screen, select the Apple icon.

2. Select Force Quit.

3. Select any media players that are still running and select Force Quit.

4. Quit Safari, then restart it.

5. Try Netflix again.

Restart your computer

1. Shut down your computer through the menu:

   • Mac: In the upper left, click the Apple menu, then click Shut Down.

   • Windows: Click the Start menu, then click Power > Shut down.

   • Chromebook: In the bottom right, click the time, then click Sign out > Shut down.

2. Leave your computer off for at least 10 seconds.

3. Turn it back on, then try Netflix again.

If restarting your computer doesn't solve the problem, or if it only solves it temporarily, continue troubleshooting below.

Use a different browser or device

To continue watching Netflix, open a different browser or use another Netflix-supported device.