Netflix says 'You'll need to remove downloads from this device, or from another device on your plan. (10016-22005)'

If you see an error on your iPhone, iPad, or iPod touch that says

You'll need to remove downloads from this device, or from another device on your plan. For more info, go to help.netflix.com. (10016-22005)

It indicates that you have exceeded the maximum number of simultaneous downloaded titles from the same license agreement. Our content is typically licensed in bundles of titles from individual studios and distributors. In some cases, there may be limits to the number of titles from the same agreement that you can download at the same time. We will only enforce these limits when our licensing agreements require us to. We are typically able to offer complete seasons of TV shows for simultaneous download, but you may encounter this error when downloading multiple episodes from different seasons of a TV show.

Deleting downloads you are done watching is often enough to resolve this error.

Remove downloaded titles from your iPhone, iPad, or iPod touch

To resolve this issue, you can delete one or all downloads already stored on your device.

Delete a downloaded title from your iOS device

  1. From the lower right, tap Downloads .

    • If you don't see the Downloads icon, tap More , then My Downloads.

  2. From the upper right, tap Edit edit pencil.

  3. Tap the red X icon to remove the title from your device.

  4. Try to download the TV show or movie again.

Delete all downloaded titles from your iOS device

  1. From the upper right, tap Profiles profile icon.

    • If you don't see the Profiles icon, tap More in the lower right.

  2. Scroll down and tap App Settings.

  3. Tap Delete All Downloads.

  4. On the confirmation screen, tap Delete. All downloaded titles will be deleted.

  5. Try to download the TV show or movie again.