Not all TV shows and movies are available for download, so you may see the Download icon for some titles but not others.
If you don't see the Download icon for any TV shows or movies, there may be a problem with your device, or downloading may not be available on your device. Follow the steps below to fix the problem.
Open the Play Store app.
In the Search bar, search for "Netflix."
From the search results, tap the Netflix app.
If you see only Uninstall or Open, the Netflix app is already up to date.
If the Netflix app doesn't show in the search results, follow the steps in Can't find the Netflix app in app stores.
If you don't have the Play Store app, visit Google's support site for help.
Go to Settings.
Select System, then select Advanced.
If you don't see System, select About Device/Tablet.
Select System Update or Software Update.
Once you've downloaded any available updates, try Netflix again.
From the upper right corner, tap the Profile icon.
Tap App Settings.
Scroll down to Diagnostics and tap Download.
If you don't see Download, skip this step.
From the list below, click the error code that matches the one on your screen for next steps.
If you got an error code that isn't on this list, contact Netflix Customer Service.
From the home screen on your device, navigate to Settings.
If you don't see General, continue to the next step.
Select Apps or Applications.
Select Manage Applications, Application Manager, or Manage All Apps.
If you don't see these selections, continue to the next step.
Scroll down and select Netflix.
If you don't see Netflix, check the Downloaded tab.
If you don't see Storage, continue to the next step
Select Clear Data or Clear Storage, then OK.
Try Netflix again.
From the Android home screen, navigate to Settings.
Select Apps or Apps Manager.
Switch Storage to On.
Try Netflix again.
From your device's home screen, tap and hold the Netflix app until it shakes.
In the top left corner of the Netflix icon, tap the X, then tap Delete. Once deleted, press the Done or Home button to stop the shaking.
Open the App Store and search for "Netflix."
Select the free Netflix app from Netflix, Inc.
To install the app, tap the cloud icon.
If you can't download the Netflix app from the App Store, visit Can't find the Netflix app in app stores.
Once installed, try Netflix again.
On your keyboard, press the Windows key.
Select Settings .
Select Update & security.
Windows will check for updates. If it doesn't, select Check for updates.
Once the updates are installed, restart your computer and try Netflix again.
If no updates are found or this doesn't fix the problem, continue below.
To download TV shows and movies, your computer needs to be on Windows Version 1607 or higher. Follow the steps below to check your Windows version.
Press the Windows Key on your keyboard.
Type "About your PC," then click About your PC.
Under Windows specifications, check the Version number.
If the version number is below 1607, your computer may be having problems updating Windows. Contact Microsoft support or your computer manufacturer for help.
If the version number is 1607 or higher, continue below.