Netflix Error 10016-22002

If you get this error on your iPhone, iPad, or iPod touch, usually with this message:

There was a problem with this download. (10016-22002)

It means you've reached the limit of how many downloads you can have on your device at once. You can have up to 100 downloads at a time on a single device.

Follow the steps below to delete some downloads and try again.

Delete a single TV show or movie

  1. From the Netflix app, tap Downloads Download Icon.

    • If you don't see Downloads, tap More , then My Downloads.

  2. From the upper right, tap Edit edit pencil.

    • To delete an individual episode from a TV show, tap the TV show first.

  3. Tap the red X to remove the download from your device.

  4. Try to download a TV show or movie again.

Delete all downloads

  1. From the Netflix app, tap Profiles profile icon.

    • If you don't see Profiles, tap More in the lower right.

  2. Scroll down and tap App Settings.

  3. Tap Delete All Downloads.

  4. On the confirmation screen, tap Delete. All downloaded titles will be deleted.

  5. Try to download a TV show or movie again.