Netflix Error tvq-pb-101 (5.2.5)

1. Press the Home button on your Amazon Fire TV remote.

2. Select Settings.

3. Select My Fire TV.

   • If you don't see My Fire TV, you may need to select System or Device.

4. Select Restart.

5. Try Netflix again.

1. Press the Home button on your Amazon Fire TV remote.

2. Scroll right and select Settings.

3. Scroll right and select Applications.

4. Select Manage installed applications.

5. Locate and select the Netflix app.

6. Scroll down and select Clear data.

7. Select Clear data again.

8. Scroll down and select Clear cache.

9. Unplug your Amazon Fire TV from power for 30 seconds

10. Plug your Amazon Fire TV back in, then try Netflix again.

Your device is experiencing a hardware or software problem that only the device manufacturer can solve. To get back to watching Netflix, you'll want to contact your device manufacturer and ask for the following:

• Help upgrading to the latest firmware for the device.

• Help performing a factory reset.

If those steps don't get you streaming again, your manufacturer may have other suggestions for fixing the device. If they don't have additional steps, or the additional steps still don't resolve the issue, you'll need to use a different Netflix-enabled device to continue streaming.

1. Turn your device completely off for 10 seconds.

   • If your device does not have a power button, unplug it from power for at least two minutes.

2. Turn your device back on.

3. Try Netflix again.

Your device may be experiencing an HDCP issue that is preventing Netflix from playing your content. To resolve the issue:

1. Ensure that you are using an HDMI cable.

2. Bypass any receivers or stereo equipment by connecting your device directly to your TV.

3. Try reversing the ends of the HDMI cable.

4. Try a new HDMI cable.

5. Try another HDMI port on your TV.

6. If available, try an HDMI port on another TV.

   • If you were able to stream on another TV, there may be an issue with the HDMI port on the original TV. Contact the TV manufacturer for further assistance.

Your device is experiencing a hardware or software problem that only the device manufacturer can solve. To get back to watching Netflix, you'll want to contact your device manufacturer and ask for the following:

• Help upgrading to the latest firmware for the device.

• Help performing a factory reset.

If those steps don't get you streaming again, your manufacturer may have other suggestions for fixing the device. If they don't have additional steps, or the additional steps still don't resolve the issue, you'll need to use a different Netflix-enabled device to continue streaming.

1. Unplug your TV from power for at least 1 minute.

2. While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it.

   • If you can't access the power button or your TV doesn't have one, leave the TV unplugged for at least 3 minutes.

3. Plug your TV back in.

4. Turn your TV on.

5. Try Netflix again.

Your device is experiencing a hardware or software problem that only the device manufacturer can solve. To get back to watching Netflix, you'll want to contact your device manufacturer and ask for the following:

• Help upgrading to the latest firmware for the device.

• Help performing a factory reset.

If those steps don't get you streaming again, your manufacturer may have other suggestions for fixing the device. If they don't have additional steps, or the additional steps still don't resolve the issue, you'll need to use a different Netflix-enabled device to continue streaming.