If you see the error code tvq-pb-101 (5.2.5), accompanied by the following message:
We're having trouble playing this title right now. Please try again later or select a different title
It usually means your device needs to be refreshed. Follow the troubleshooting steps for your device below.
On your Amazon Fire TV remote, press the Home button.
Select Settings.
Select My Fire TV.
If you don't see My Fire TV, select System or Device.
Select Restart.
Try Netflix again.
On your Amazon Fire TV remote, press the Home button.
Scroll right and select Settings.
Scroll right and select Applications.
Select Manage installed applications.
Find and select the Netflix app.
Scroll down and select Clear data.
Select Clear data again.
Scroll down and select Clear cache.
Unplug your Amazon Fire TV from power for 30 seconds
Plug your Amazon Fire TV back in, then try Netflix again.
To fix this issue, you'll need to contact the device manufacturer and ask them for help:
Updating to the latest firmware or operating system.
Resetting the device to its factory settings.
If the manufacturer can't help, or these steps don't fix the issue, you'll need to use a different device to watch Netflix.
Unplug your device from power.
Press the power button on the device once, then wait 1 minute. If your device doesn't have a power button or you can't reach it, leave it unplugged for 3 minutes instead.
Plug your device back in.
Turn your device on and try Netflix again.
Turn off your device.
Leave your device off for at least 30 seconds.
Turn on your device and try Netflix again.
Netflix might not be playing because of an issue related to digital copy protection. To resolve the issue:
Make sure that you're using an HDMI cable.
Connect your device directly to your TV.
Try reversing the ends of the HDMI cable.
Try a new HDMI cable.
Try another HDMI port on your TV.
If available, try an HDMI port on another TV.
If you can stream on another TV, there may be an issue with the HDMI port on the original TV. Contact the TV manufacturer for help.
To fix this issue, you'll need to contact the device manufacturer and ask them for help:
Updating to the latest firmware or operating system.
Resetting the device to its factory settings.
If the manufacturer can't help, or these steps don't fix the issue, you'll need to use a different device to watch Netflix.
Unplug your device from power.
Press the power button on the device once, then wait 1 minute. If your device doesn't have a power button or you can't reach it, leave it unplugged for 3 minutes instead.
Plug your device back in.
Turn your device on and try Netflix again.
To fix this issue, you'll need to contact the device manufacturer and ask them for help:
Updating to the latest firmware or operating system.
Resetting the device to its factory settings.
If the manufacturer can't help, or these steps don't fix the issue, you'll need to use a different device to watch Netflix.
Unplug your device from power.
Press the power button on the device once, then wait 1 minute. If your device doesn't have a power button or you can't reach it, leave it unplugged for 3 minutes instead.
Plug your device back in.
Turn your device on and try Netflix again.
We're looking into this problem. To help us investigate, please contact Netflix Customer Service.