Netflix Error tvq-pb-101 (5.2.101)

1. Turn off your device. If your device has a power cable, unplug it.

2. Make sure your device is completely off, not just in sleep or standby mode.

3. Leave your device off for 15 seconds.

4. Turn on your device and try Netflix again.

1. Turn off your device. If your device has a power cable, unplug it.

2. Make sure your device is completely off, not just in sleep or standby mode.

3. Leave your device off for 15 seconds.

4. Turn on your device and try Netflix again.

If your LG TV is connected using Wi-Fi:

1. Using your LG remote, press Home.

2. In the upper right, select Settings.

3. On the left, select Network > Wi-Fi Connection.

4. Find your Wi-Fi name, then select the X to remove the connection.

5. To reconnect, select your Wi-Fi name, then enter the password.

6. Try Netflix again.

If your LG TV is connected using a cable:

1. Using your LG remote, press Home.

2. In the upper right, select Settings.

3. On the left, select Network > Wired Connection (Ethernet).

4. Select Edit, then select Set Automatically twice.

5. Try Netflix again.

1. Turn off your device. If your device has a power cable, unplug it.

2. Make sure your device is completely off, not just in sleep or standby mode.

3. Leave your device off for 15 seconds.

4. Turn on your device and try Netflix again.

1. To connect your Xbox to your Netflix account, make sure you are signed in to your Xbox Live account.

   • If you need assistance with this, visit Microsoft's support site.

2. Once you have signed in, try Netflix again.

1. Unplug your device from power.

2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

3. Plug your device back in.

4. Turn your device on and try Netflix again.

Uninstall the Netflix app:

1. Begin from the Xbox Dashboard.

2. Select My Games & Apps.

   Note:You may need to scroll down to see this option.

3. Select Apps from the options on the left.

4. Highlight the Netflix app and press the Menu button on the controller.

5. Select Manage App.

6. Select Uninstall All.

7. Select Uninstall All again to confirm.

Reinstall the Netflix app:

1. Begin from the Home screen on your Xbox One.

2. Scroll right to access the Store.

3. In the Apps section, select Netflix.

   Note:If you do not see Netflix, select Search all apps to search for Netflix.

4. Select Install.

5. Once the app has finished downloading, select Launch to sign in and try Netflix again.

1. Turn off or unplug your video game console.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your game console back on and try Netflix again.
   

If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.

Your ISP can:

• Check for an internet outage in your area.

• Fix common router or modem issues and incorrect network settings.

• Restart or reset your network's connection.

While talking with your ISP, let them know:

• Whether the issue happens only on one device, or other devices on the same network.

• Whether your device connects using Wi-Fi or directly using a cable.

Before you finish talking with your ISP:

• Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.

• Try playing Netflix again to make sure the problem is fixed.