Netflix Error tvq-pb-101 (5.2.101)

If you get the error code tvq-pb-101 (5.2.101) with the message:

We're having trouble playing this title right now. Please try again later or select a different title.

It usually means a network connectivity problem is stopping your device from reaching Netflix. Follow the steps for your device below to fix the problem.

Smart TV

Restart your smart TV

  1. Unplug your TV from power for at least 1 minute.

  2. While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it.

    • If you can't access the power button or your TV doesn't have one, leave the TV unplugged for at least 3 minutes.

  3. Plug your TV back in.

  4. Turn your TV on.

  5. Try Netflix again.

Are you using a Samsung TV?

If you are using a Samsung TV, you may need to reset the Smart Hub to resolve this issue. Please contact Samsung to ask for help performing a Smart Hub reset.

If resetting the Smart Hub doesn't get you streaming again, continue troubleshooting below.

What should I do next?

We're researching this error. To help us investigate, please contact Netflix Customer Service.

Xbox One

Sign in to Xbox Live

  1. To connect your Xbox to your Netflix account, make sure you are signed in to your Xbox Live account.

  2. Once you have signed in, try Netflix again.

Uninstall and reinstall the Netflix app

Uninstall the Netflix app:

  1. Begin from the Xbox Dashboard.

  2. Select My Games & Apps.

    Note:
    You may need to scroll down to see this option.
  3. Select Apps from the options on the left.

  4. Highlight the Netflix app and press the Menu button on the controller.

  5. Select Manage App.

  6. Select Uninstall All.

  7. Select Uninstall All again to confirm.

Reinstall the Netflix app:

  1. Begin from the Home screen on your Xbox One.

  2. Scroll right to access the Store.

  3. In the Apps section, select Netflix.

    Note:
    If you do not see Netflix, select Search all apps to search for Netflix.
  4. Select Install.

  5. Once the app has finished downloading, select Launch to sign in and try Netflix again.

Restart your Xbox

  1. Turn off your Xbox.

  2. Unplug the power cord from the back of the console for at least 1 minute.

  3. While your Xbox is unplugged, press and hold the power button on the console for 5 seconds to discharge it.

  4. Plug your Xbox back in.

  5. Turn your Xbox on with the power button and try Netflix again.

Restart your home network

For this step, make sure to leave your video game console and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one.

  1. Turn off or unplug your video game console.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your game console back on and try Netflix again.

What to do next

If you have completed the steps above but are still having issues connecting to Netflix, contact your internet service provider. They can help you determine whether your router is properly set up to communicate with the other devices on your home network.

All other devices

We're researching this error. To help us investigate, please contact Netflix Customer Service.