Netflix Error tvq-pb-101 (5.2.101)

If you get the error code tvq-pb-101 (5.2.101) with the message:

We're having trouble playing this title right now. Please try again later or select a different title.

It usually means a network connectivity problem is stopping your device from reaching Netflix. Follow the steps for your device below to fix the problem.

Smart TV

Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

If you're using a Samsung TV

If you're using a Samsung TV, you may need to reset the Smart Hub. Contact Samsung for instructions.

If resetting the Smart Hub doesn't work, continue troubleshooting below.

What should I do next?

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

Xbox One

Sign in to Xbox Live

  1. To connect your Xbox to your Netflix account, make sure you are signed in to your Xbox Live account.

  2. Once you have signed in, try Netflix again.

Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

Uninstall and reinstall the Netflix app

Uninstall the Netflix app:

  1. Begin from the Xbox Dashboard.

  2. Select My Games & Apps.

    Note:
    You may need to scroll down to see this option.
  3. Select Apps from the options on the left.

  4. Highlight the Netflix app and press the Menu button on the controller.

  5. Select Manage App.

  6. Select Uninstall All.

  7. Select Uninstall All again to confirm.

Reinstall the Netflix app:

  1. Begin from the Home screen on your Xbox One.

  2. Scroll right to access the Store.

  3. In the Apps section, select Netflix.

    Note:
    If you do not see Netflix, select Search all apps to search for Netflix.
  4. Select Install.

  5. Once the app has finished downloading, select Launch to sign in and try Netflix again.

Restart your home network

  1. Turn off or unplug your video game console.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your game console back on and try Netflix again.

Contact your internet service provider

Contact your internet service provider. They can tell you if your modem/router is set up and working correctly.

All other devices

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

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