Netflix Error tvq-pb-101

If you see the error code tvq-pb-101, often accompanied by the following message:

We're having trouble playing this title right now. Please try again later or select a different title.

It usually means that your device needs to be refreshed. Follow the troubleshooting steps for your device below.

Blu-ray player

Restart your device

  1. Power your device completely off for at least 15 seconds.

  2. Power your device back on.

  3. Try Netflix again.

Sign out of Netflix

  1. Go to the sign-out screen:

    • If you're still on the error screen, select More Info or More Details.

    • From the Netflix Home screen, select Settings or the Settings icon .

    • From any other screen, enter these keys in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. On the sign-out screen, select Reset.

    • If you don't see Reset, select Sign Out or Deactivate.

  3. Once you are signed out, sign back in and try Netflix again.

Comcast Xfinity X1 set-top box

Restart your device

  1. On your remote, press the Xfinity button.

  2. Press the A button.

  3. Select Restart.

  4. Confirm that you want to restart the device.

  5. When the device finishes restarting, try Netflix again.

Reset the Netflix app

  1. On your remote, press the Xfinity button.

  2. Press the A button.

  3. Scroll to the right and select Reset Netflix.

  4. Select Reset Netflix again to confirm.

  5. Select Restart Netflix.

  6. Sign back in and try Netflix again.

Contour set-top box

Restart your device

  1. On your remote, press the Contour button.

  2. Press the A button.

  3. Select Restart.

  4. Confirm that you want to restart the device.

  5. When the device finishes restarting, try Netflix again.

Reset the Netflix app

  1. On your remote, press the Contour button.

  2. Press the A button.

  3. Scroll to the right and select Reset Netflix.

  4. Select Reset Netflix again to confirm.

  5. Select Restart Netflix.

  6. Sign back in and try Netflix again.

All other set-top boxes or streaming media players

Restart your device
  1. Unplug your device from power for at least 1 minute.

  2. While the device is unplugged, press the power button on the device to discharge it.

    • If you can't access the power button or your device doesn't have one, leave your device unplugged for at least 3 minutes.

  3. Plug your device back in.

  4. Turn your device on.

  5. Try Netflix again.

PlayStation 3

Restart your PlayStation

  1. Unplug your PlayStation 3 from power for at least 1 minute.

  2. While your PlayStation 3 is unplugged, press the power button on the console to discharge it.

  3. Plug your PlayStation 3 back in.

  4. Turn your PlayStation 3 on with the power button.

  5. Try Netflix again.

Delete Saved Game Data

  1. Begin from the PS3 Home Screen.

    • If you're not already at the home screen, hold the PS button in the middle of the controller, select Quit, then select Yes to return to the home screen.

  2. Navigate to Game.

  3. Navigate to Game Data Utility and highlight Netflix.

  4. Press the Triangle button on the PlayStation controller.

  5. Select Delete.

  6. Select Yes.

Note:
If you see "An error occurred during the delete operation (8001002A)" after completing this step, continue troubleshooting below.

Reinstall the Netflix app

Uninstall the Netflix app

  1. Begin from the PS3 home screen.

    • If you're not already on the home screen, hold the PS button in the middle of your controller, select Quit, then select Yes.

  2. Navigate to the TV/Video Services section and highlight Netflix.

  3. Press the Triangle button on your controller.

  4. Select Delete.

  5. Select Yes.

Reinstall the Netflix app

  1. From the home screen, navigate to the TV/Video Services section and select the Netflix icon.

    • If you're not already on the home screen, hold the PS button in the middle of your controller, select Quit, then select Yes.

  2. Select Yes to confirm you want to download software. The Netflix app will now begin downloading.

If you do not see the Netflix app, follow the steps below to download it from the PlayStation store.

  1. From the PS3 Home Screen, select PlayStation Store.

  2. Select Apps.

  3. Select Movies/TV.

  4. Select Netflix.

  5. Select Download.

  6. Once Netflix has finished downloading, select Start.

  7. Sign in to your Netflix account and attempt to stream again.

    • You may be prompted to sign in to your PlayStation Network (PSN) account first.

Roku

Reset the Netflix app

  1. On the error screen in the Netflix app, select More Info or More Details.

  2. Select Reset.

    • If you do not see Reset, select Sign Out or Deactivate.

  3. Once you are signed out, sign back in and try Netflix again.

Restart your Roku

  1. Unplug your Roku from power for at least 10 seconds.

  2. Plug your Roku back in.

  3. Turn your Roku on by pressing any button on the Roku remote.

  4. Wait 1 full minute.

  5. Try Netflix again.

Deactivate and reactivate the Netflix app

  1. Press the Home button to navigate to the Roku home screen.

  2. Highlight the Netflix app and press the star key on the remote.

  3. Select Remove channel.

  4. Select Remove channel again to confirm.

  5. From the home screen, select Streaming Channels.

  6. Select Movies & TV.

  7. Select Netflix.

  8. Select Add Channel.

  9. Select Go to channel.

  10. Sign in to your account and try Netflix again.

Smart TV

Make sure your network allows streaming

  • Public Wi-Fi networks such as at school, work, or a hotel, sometimes block streaming video. If you're using a public network, check to make sure Netflix is allowed.

  • If you're using a cellular data network or a satellite internet connection, try a different network if you can.

Sign out of Netflix

  1. Go to the sign-out screen.

    • From the Netflix Home screen, select Settings or the Settings icon .

    • From any other screen, enter these keys in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. On the sign-out screen, select Reset, Sign Out, or Deactivate.

  3. Sign back in and try Netflix again.

Restart your smart TV

  1. Unplug your TV from power for at least 1 minute.

  2. While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it.

    • If you can't access the power button or your TV doesn't have one, leave the TV unplugged for at least 3 minutes.

  3. Plug your TV back in.

  4. Turn your TV on.

  5. Try Netflix again.

Restart your home network

  1. Turn off or unplug your smart TV.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your smart TV back on and try Netflix again.

Restore your default connection settings

  • If you use custom settings on your device, restore your internet provider's default settings and try Netflix again.

  • If you connect with a Virtual Private Network (VPN) or proxy service, turn it off and connect directly with your home internet.

  • If you use a custom DNS setting on your device, reset it to acquire DNS automatically.

If you need help changing the connection settings, contact the device manufacturer.

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

  • Move your router to improve signal strength. Reception is best if the router is in a central location.

  • Move wireless devices such as cordless phones or microwave ovens away from your router.

  • Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture.

Xbox 360

Check available disk storage

  1. Press the Guide button.

  2. Select Settings.

  3. Select System.

  4. Select Storage.

  5. If you have less than 8 MB of storage space available, you'll need to free up space to watch Netflix.

Delete Netflix saved data

  1. From the Xbox Dashboard, select Settings, then System.

  2. Select Storage.

  3. Select All Devices if present, or select the first device listed. This will most likely be Memory Unit, USB storage, or Hard Drive.

    Note:
    If you see multiple devices, repeat the following steps for each device.
  4. Select Games and Apps.

  5. Select Netflix.

  6. Select Netflix Saved Game.

  7. Select Delete.

  8. Select Yes to confirm.

  9. If you see Netflix Xbox 360 Game, select it, then select Delete and confirm.

  10. If you see Netflix Title Update, select it, then select Delete and confirm.

  11. Try Netflix again.

Uninstall and reinstall the Netflix app

Uninstall Netflix

  1. From the Xbox 360 Dashboard, navigate to Apps and select My Apps.

  2. Highlight the Netflix app.

  3. Press the X button for app details.

  4. Select Delete.

  5. Press Yes to confirm.

Reinstall Netflix

  1. From the Xbox 360 Dashboard, navigate to Apps.

  2. Select Netflix to begin downloading the app.

  3. Once the download is complete, sign back in and try Netflix again.

All other devices

We're researching this error. To help us investigate, please contact Netflix Customer Service.