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Netflix Error tvq-pb-101

Check the error code on your TV. If there are additional numbers or letters inside parentheses ( ), search for that exact error code in our Help Center. There might be an article with steps that fix your exact error code.

This error happens when an issue with data stored on your device stops Netflix from playing.

To fix the problem, follow the steps for your device.

  1. Unplug your device from power.

  2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

  1. Go to the Netflix home screen and press the back button on your remote to get to the menu.

  2. If the menu is at the top: Go left to your profile icon, select Get Help, then Sign out, then select Yes.

    If the menu is on the left: At the bottom, select Get Help, then Sign out, then select Yes.

  3. Sign back in and try Netflix again.

If your device is on an error screen:

  1. Select More Details.

  2. Select Sign out or Reset.

  3. Sign back in and try Netflix again.

If you can't find Get Help or Sign out:

  1. Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. On the menu that appears, select Sign out, Reset, or Deactivate.

Note: If you have an Apple TV, follow these steps to sign out instead.

If you use a Vizio Smart TV and get this issue after following the steps above:

These steps may remove apps, data, or settings saved on your device. Before you continue, make sure to have your Wi-Fi name and password and Netflix sign-in information ready.

To fix this issue, you'll need to contact the company that made your device.

When you talk to them, ask for their help with these steps. After each step, try Netflix again to see if it fixed the problem.

  1. Update your device's firmware or software to the latest version.

  2. Restore your device to its original settings, like when you first got it.

If they can't fix the problem or these steps don't work, you'll need to use a different device to watch Netflix.

These steps can fix this error on devices that connect to a TV, like streaming sticks, media players, Blu-ray players, or Apple TV.

Illustration of a TV with a power button symbol, a power strip, and a 15-second timer, suggesting a restart device process

  1. Turn off your device. If your device has a power cable, unplug it.

  2. Make sure your device is completely off, not just in sleep or standby mode.

  3. Leave your device off for 15 seconds.

  4. Turn on your device and try Netflix again.

  1. Go to the Netflix home screen and press the back button on your remote to get to the menu.

  2. If the menu is at the top: Go left to your profile icon, select Get Help, then Sign out, then select Yes.

    If the menu is on the left: At the bottom, select Get Help, then Sign out, then select Yes.

  3. Sign back in and try Netflix again.

If your device is on an error screen:

  1. Select More Details.

  2. Select Sign out or Reset.

  3. Sign back in and try Netflix again.

If you can't find Get Help or Sign out:

  1. Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. On the menu that appears, select Sign out, Reset, or Deactivate.

Note: If you have an Apple TV, follow these steps to sign out instead.

  1. Unplug your device from power.

  2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

  1. On your remote, press the Xfinity button.

  2. Press the A button.

  3. Scroll to the right and choose Reset Netflix, then Reset Netflix again to confirm.

  4. Choose Restart Netflix.

  5. Try Netflix again.

  1. Unplug your device from power.

  2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

  1. On your remote, press the Contour button.

  2. Press the A button.

  3. Scroll to the right and choose Reset Netflix, then Reset Netflix again to confirm.

  4. Choose Restart Netflix.

  5. Try Netflix again.

  1. On the Netflix error screen, select More Info or More Details.

  2. Select Sign out, Reset, or Deactivate.

  3. Select Yes to confirm.

  4. Sign back in and try Netflix again.

Illustration of a TV with a power button symbol, a power strip, and a 15-second timer, suggesting a restart device process

  1. Turn off your device. If your device has a power cable, unplug it.

  2. Make sure your device is completely off, not just in sleep or standby mode.

  3. Leave your device off for 15 seconds.

  4. Turn on your device and try Netflix again.

To remove Netflix:

  1. Press Home on your Roku remote.

  2. In the list of apps on the right, scroll to the Netflix app.

  3. Press Star on your Roku remote.

  4. Select Remove app > Remove.

To add Netflix:

  1. Press the Netflix button on your Roku remote.

  2. Select Add channel > OK > Go to channel.

  3. Try Netflix again.

  1. Press the Guide button.

  2. Choose Settings > System > Storage.

Your Xbox needs more than 8 MB of free space to watch Netflix. If you don't have enough free space, delete some data from your Xbox.

Uninstall Netflix

  1. Go to the Xbox 360 Dashboard, then go to Apps.

  2. Select My Apps, then highlight the Netflix app.

  3. Press the X button, then select Delete > Yes.

Reinstall Netflix

  1. On the Xbox 360 Dashboard, go to Apps.

  2. Select Netflix to get the app.

  3. Try Netflix again.

  1. Unplug your device from power.

  2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

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