Netflix Error tvq-pb-101

1. Power your device completely off for at least 15 seconds.

2. Power your device back on.

3. Try Netflix again.

1. Go to the sign-out screen:

   • If you're still on the error screen, select More Info or More Details.

   • From the Netflix Home screen, select Settings or the Settings icon .

   • From any other screen, enter these keys in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

2. On the sign-out screen, select Reset.

   • If you don't see Reset, select Sign Out or Deactivate.

3. Once you are signed out, sign back in and try Netflix again.

1. On your remote, press the Xfinity button.

2. Press the A button.

3. Select Restart.

4. Confirm that you want to restart the device.

5. When the device finishes restarting, try Netflix again.

1. On your remote, press the Xfinity button.

2. Press the A button.

3. Scroll to the right and select Reset Netflix.

4. Select Reset Netflix again to confirm.

5. Select Restart Netflix.

6. Sign back in and try Netflix again.

1. Unplug your PlayStation 3 from power for at least 1 minute.

2. While your PlayStation 3 is unplugged, press the power button on the console to discharge it.

3. Plug your PlayStation 3 back in.

4. Turn your PlayStation 3 on with the power button.

5. Try Netflix again.

Uninstall the Netflix app

1. Begin from the PS3 home screen.

   • If you're not already on the home screen, hold the PS button in the middle of your controller, select Quit, then select Yes.

2. Navigate to the TV/Video Services section and highlight Netflix.

3. Press the Triangle button on your controller.

4. Select Delete.

5. Select Yes.

Reinstall the Netflix app

1. From the home screen, navigate to the TV/Video Services section and select the Netflix icon.

   • If you're not already on the home screen, hold the PS button in the middle of your controller, select Quit, then select Yes.

2. Select Yes to confirm you want to download software. The Netflix app will now begin downloading.

If you do not see the Netflix app, follow the steps below to download it from the PlayStation store.

1. From the PS3 Home Screen, select PlayStation Store.

2. Select Apps.

3. Select Movies/TV.

4. Select Netflix.

5. Select Download.

6. Once Netflix has finished downloading, select Start.

7. Sign in to your Netflix account and attempt to stream again.

   • You may be prompted to sign in to your PlayStation Network (PSN) account first.

1. On the error screen in the Netflix app, select More Info or More Details.

2. Select Reset.

   • If you do not see Reset, select Sign Out or Deactivate.

3. Once you are signed out, sign back in and try Netflix again.

1. Unplug your Roku from power for at least 10 seconds.

2. Plug your Roku back in.

3. Turn your Roku on by pressing any button on the Roku remote.

4. Wait 1 full minute.

5. Try Netflix again.

1. Press the Home button to navigate to the Roku home screen.

2. Highlight the Netflix app and press the star key on the remote.

3. Select Remove channel.

4. Select Remove channel again to confirm.

5. From the home screen, select Streaming Channels.

6. Select Movies & TV.

7. Select Netflix.

8. Select Add Channel.

9. Select Go to channel.

10. Sign in to your account and try Netflix again.

• Public Wi-Fi networks such as at school, work, or a hotel, sometimes block streaming video. If you're using a public network, check to make sure Netflix is allowed.

• If you're using a cellular data network or a satellite internet connection, try a different network if you can.

1. Go to the sign-out screen.

   • From the Netflix Home screen, select Settings or the Settings icon .

   • From any other screen, enter these keys in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

2. On the sign-out screen, select Reset, Sign Out, or Deactivate.

3. Sign back in and try Netflix again.

1. Unplug your TV from power for at least 1 minute.

2. While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it.

   • If you can't access the power button or your TV doesn't have one, leave the TV unplugged for at least 3 minutes.

3. Plug your TV back in.

4. Turn your TV on.

5. Try Netflix again.

1. Turn off or unplug your smart TV.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your smart TV back on and try Netflix again.
   

• If you use custom settings on your device, restore your internet provider's default settings and try Netflix again.

• If you connect with a Virtual Private Network (VPN) or proxy service, turn it off and connect directly with your home internet.

• If you use a custom DNS setting on your device, reset it to acquire DNS automatically.

If you need help changing the connection settings, contact the device manufacturer.

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

• Move your router to improve signal strength. Reception is best if the router is in a central location.

• Move wireless devices such as cordless phones or microwave ovens away from your router.

• Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture.

1. Press the Guide button.

2. Select Settings.

3. Select System.

4. Select Storage.

5. If you have less than 8 MB of storage space available, you'll need to free up space to watch Netflix.

1. From the Xbox Dashboard, select Settings, then System.

2. Select Storage.

3. Select All Devices if present, or select the first device listed. This will most likely be Memory Unit, USB storage, or Hard Drive.

   Note:

   If you see multiple devices, repeat the following steps for each device.

4. Select Games and Apps.

5. Select Netflix.

6. Select Netflix Saved Game.

7. Select Delete.

8. Select Yes to confirm.

9. If you see Netflix Xbox 360 Game, select it, then select Delete and confirm.

10. If you see Netflix Title Update, select it, then select Delete and confirm.

11. Try Netflix again.

Uninstall Netflix

1. From the Xbox 360 Dashboard, navigate to Apps and select My Apps.

2. Highlight the Netflix app.

3. Press the X button for app details.

4. Select Delete.

5. Press Yes to confirm.

Reinstall Netflix

1. From the Xbox 360 Dashboard, navigate to Apps.

2. Select Netflix to begin downloading the app.

3. Once the download is complete, sign back in and try Netflix again.