If you see an error that says
Sorry we could not reach the Netflix service. Please try to restart the Netflix application (-111).
It typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.
On your Amazon Fire TV remote, press the Home button.
Scroll right and select Settings.
Scroll right and select Applications.
Select Manage installed applications.
Find and select the Netflix app.
Scroll down and select Clear data.
Select Clear data again.
Scroll down and select Clear cache.
Unplug your Amazon Fire TV from power for 30 seconds
Plug your Amazon Fire TV back in, then try Netflix again.
Press the Home button on your TV remote.
Scroll down and select Settings.
Under the TV category, scroll to the right and select Apps.
Under System apps, scroll to the right and select Netflix.
Select Clear data.
Try Netflix again.