Netflix says 'Sorry we could not reach the Netflix service. (-111)'

If you see an error that says

Sorry we could not reach the Netflix service. Please try to restart the Netflix application (-111).

It typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.

Amazon Fire TV/Stick

Clear the Netflix app data
  1. Press the Home button on your Amazon Fire TV remote.
  2. Scroll right and select Settings.
  3. Scroll right and select Applications.
  4. Select Manage installed applications.
  5. Locate and select the Netflix app.
  6. Scroll down and select Clear data.
  7. Select Clear data again.
  8. Scroll down and select Clear cache.
  9. Unplug your Amazon Fire TV for 30 seconds
  10. Plug your Amazon Fire TV back in, then try Netflix again.

Android TV

Clear the Netflix app data
  1. Press the Home button on your TV remote.
  2. Select Settings.
  3. Select Apps in the TV category.
  4. Under System apps, select Netflix.
  5. Select Clear data.
  6. Select OK.
  7. Try Netflix again.