Netflix Playback Error N8010

The error you're seeing is related to the Silverlight plugin, which Netflix uses to play movies and TV shows on your computer.

This error is usually caused by one of two things:

  • A computer setting preventing Silverlight from storing files it needs to play your movie or TV show
  • An issue with the Silverlight plugin itself

To fix this error, follow the steps below for your Windows or Mac computer.


Steps for Windows

The Netflix.com player runs on the Microsoft Silverlight platform. Microsoft provides a free Fix It tool that you can download and run to resolve many Silverlight issues. Netflix recommends using the Microsoft Fix It Tool to resolve this error.

Fix it

Link to Microsoft Fix it Tool for Silverlight

If the Fix it Tool didn't clear the error, try the troubleshooting steps below.

Check the date and time settings on your PC

There may be a problem playing a video if the date and time set on your PC is incorrect. If the date and time on your PC are correct, skip this step.

To set the date and time on your Windows PC:

Windows 8 / 7 / Vista

  1. Click or tap the clock in the lower-right side of the task bar.
  2. Select Change date and time settings, then select Change date and time.
  3. Set the calendar to the correct Time and Date including the year, then select OK.
  4. Select OK.

Windows XP

  1. Double-click the clock in the lower-right side of the task bar to open Date and Time Properties.
  2. Set the calendar to the correct Time and Date, including the year, then click OK.

Once the date and time are correctly set, play your movie or TV show again.

Troubleshoot your browser
  1. Clear browser cookies
    Your browser may be referencing an out-dated or corrupted setting in the cookie file.
    1. Go to netflix.com/clearcookies to clear the Netflix cookie. This will sign you out of Netflix.com.
    2. Select Netflix Home, then Member Sign In to log back in and play your movie or TV show again.
  2. Restart your browser
    Sometimes restarting your browser can clear this issue.
    • Quit your browser, restart it, and play your movie or TV show again.
  3. Try another browser
    A browser extension, plug-in or add-on may be causing this error. Try playing your movie or TV show in another browser.
    • If you're unable to play your movie or TV show in multiple browsers, there may be a problem with the Silverlight Plug-in used by Netflix.com.

Make sure application storage is turned on
The Microsoft Silverlight plug-in requires application storage to be turned on in order to stream movies and TV shows from Netflix.com.
  1. Right-click on the error message and choose Silverlight.
    • If you are using a touchscreen device, you may need to connect an external keyboard and mouse to complete this step.
  2. Click the Application Storage tab.
  3. Make sure the Enable application storage box is checked.
  4. Click Ok to close the window.
  5. Play your movie or TV show again.

Delete Silverlight application storage
  1. Right Click on the error message and choose Silverlight.
    • If you are using a touchscreen device, you may need to connect an external keyboard and mouse to complete this step.
  2. Click the Application Storage tab.
  3. Verify https://movies.netflix.com/ is listed under the Web site column.
  4. Select Delete all...
  5. Click Yes.
  6. Click OK.
  7. Close and re-open your web browser and try to play a title again.

Turn off private browsing, sandbox or Incognito mode
Private browsing, also called sandbox mode or Incognito mode, prevents Netflix from using cookies to store information needed to stream video from our service. It may also force the Microsoft Silverlight plug-in used by Netflix.com to install every time you launch your browser.

Internet Explorer:
The following instructions are for Internet Explorer 8, but may work for other versions of IE.
  1. Open the Group Policy Editor
    • Go to Start, type gpedit.msc into the search box and press Enter.
  2. Navigate to Computer > Administrative Templates > Windows Components > Internet Explorer > InPrivate.
  3. In the Setting pane, select Turn Off Private Browsing.
  4. Select Edit Policy Setting and make sure the radio button next to Turn off InPrivate Browsing is enabled/filled.
  5. Select OK.
Firefox (with orange menu):
  1. Close or save all work in any open tabs.
  2. Click Firefox.
  3. Click Options.
  4. Click Options again.
  5. Select the Privacy tab.
  6. Change the drop-down menu option under History to Firefox will: Remember History.
  7. Click OK when prompted to restart Firefox.
Firefox (with menu bar ):
  1. Close or save all work in any open tabs.
  2. Click Tools.
  3. Click Options.
  4. Select the Privacy tab.
  5. Change the drop-down menu option under History to Firefox will: Remember Histroy.
  6. Click OK when prompted to restart Firefox.
Chrome:
  • To turn off Incognito mode, simply close your browser window and reopen Chrome from your Start menu.

Add Netflix as a trusted site in Internet Explorer
  1. In Internet Explorer, select the gear icon () or Tools or from the upper-right corner of the window.
  2. Select Internet Options.
  3. Select the Security tab.
  4. Select Trusted Sites, then select the Sites button.
  5. Uncheck Require server verification.
  6. Delete anything related to Netflix in the Websites: field.
  7. Type *.netflix.com in the Add this website to the zone field.
  8. Select the Add button.
  9. Select the Close button.

ADVANCED: Clear the Silverlight temporary files on Windows 8
Note: Clearing Silverlight temporary files is an advanced troubleshooting step. Try all other troubleshooting before resorting to deleting Silverlight temporary files.
  1. Quit all open browsers - including this window! You may want to print the following steps.
  2. Swipe in from the right edge of the screen, then tap Search. (If you're using a mouse, point to the lower-right corner of the screen, then click Search.)
  3. Type %userprofile%/appdata and select OK.
  4. Open the LocalLow folder.
  5. Open the Microsoft folder.
  6. Open the Silverlight folder.
  7. Right Click or Press and Hold on the is folder and select Delete.The IS folder contains Silverlight's settings. Deleting the IS folder essentially restores Silverlight's default settings.
  8. Open a browser and try to play the title again.

ADVANCED: Clear the Silverlight temporary files on Windows 7/Vista

Note: Clearing Silverlight temporary files is an advanced troubleshooting step. Try all other troubleshooting before resorting to deleting Silverlight temporary files.

  1. Quit all open browsers - including this window! You may want to print the following steps.
  2. Press and hold the Windows key and tap the letter R on the keyboard at the same time. This displays the Run window.
  3. Type %userprofile%/appdata and select OK.
  4. Open the LocalLow folder.
  5. Open the Microsoft folder.
  6. Open the Silverlight folder.
  7. Right-click on the is folder and select Delete.The IS folder contains Silverlight's settings. Deleting the IS folder essentially restores Silverlight's default settings.
  8. Open a browser and try to play the title again.

ADVANCED: Clear the Silverlight temporary files on Windows XP

Note: Clearing Silverlight temporary files is an advanced troubleshooting step. Try all other troubleshooting before resorting to deleting Silverlight temporary files.

  1. Quit all open browsers - including this window! You may want to print the following steps.
  2. Press and hold the Windows key and tap the letter R on the keyboard at the same time. This displays the Run window.
  3. Type %userprofile% and select OK.
  4. Open the Local Settings folder.
    • If you do not see the Local Settings folder, you may need to enable hidden files and folders:
    • Note: If you enable Show Hidden Files and Folders, make sure to change back to Do Not Show Hidden Files and Folders when you are through with the steps below.
      1. Click Tools.
      2. Click Folder Options.
      3. Click the View tab.
      4. Select Show Hidden Files and Folders.
      5. Click OK.
      6. Now open the Local Settings folder.
  5. Open the Application Data folder.
  6. Open the Microsoft folder.
  7. Open the Silverlight folder.
  8. Right Click on the is folder and choose Delete.The IS folder contains Silverlight's settings. Deleting the IS folder essentially restores Silverlight's default settings.
  9. Open your web browser and try to play a title again.

Steps for Mac

Check the date and time settings

There may be a problem playing a video if the date and time set on your Mac is incorrect.
Note: If the date and time on your Mac are correct, skip this step.

To set the date and time on your Mac:

  1. Click the clock in the upper right-hand corner of the menu bar and select Date & Time Preferences or Open Date & Time.
  2. Click the Date & Time tab.
  3. Check box next to Set date and time automatically.
    1. This should set the clock to the correct time and date, including year.
    2. If it does not format the time and date correctly, uncheck the box next to Set date and time automatically and manually enter the correct information.

Once the date and time are correctly set, play your movie or TV show again.

Troubleshoot your browser
  1. Clear browser cookies
    Your browser may be referencing an out-dated or corrupted setting in the cookie file.
    1. Go to netflix.com/clearcookies to clear the Netflix cookie. This will sign you out of Netflix.com.
    2. Select Netflix Home, then Member Sign In to log back in and play your movie or TV show again.
  2. Restart your browser
    Sometimes restarting your browser can clear this issue.
    • Quit your browser, restart it, and play your movie or TV show again.
  3. Try another browser
    A browser extension, plug-in or add-on may be causing this error. Try playing your movie or TV show in another browser.
    • If you're unable to play your movie or TV show in multiple browsers, there may be a problem with the Silverlight Plug-in used by Netflix.com.

Turn off private browsing or sandbox mode
Private browsing (also called Sandbox mode) prevents Netflix from using cookies to store information needed to stream video from our service. It may also force the Microsoft Silverlight plug-in used by Netflix.com to install every time you launch your browser.

Turn off Private Browsing in Safari:
  • From the Safari menu, select Private Browsing.
    • The Private tag (Safari Private tag icon) will disappear from the right-corner of the URL bar.
Turn off Private Browsing in Firefox:
  • Close or save all work in any open tabs.
  • Click Firefox.
  • Click Preferences.
  • Click the Privacy tab.
  • Change the drop-down menu under History to Firefox will: Remember History.
  • Click OK when prompted to restart Firefox.
Turn off Private Browsing in Chrome:
  • To turn off Incognito mode, simply close your browser window and reopen Chrome from your Applications folder.

Make sure application storage is turned on
The Microsoft Silverlight plug-in requires application storage to be turned on in order to stream movies and TV shows from Netflix.com.
  1. Right-click (or CTRL + Click) the error message and select Silverlight Preferences.
  2. Click the Application Storage tab.
  3. Make sure the Enable application storage box is checked.
  4. Click the red circle in the top left-hand corner to close the window.
  5. Play your movie or TV show again.

Make sure your OSX profile can access Netflix.com

The Netflix.com player uses the Microsoft Silverlight plugin, which requires that your OSX profile has administrative rights.

To confirm your account rights:

  1. From the Apple symbol Apple icon in the upper left corner of the screen.
  2. Select System Preferences.
  3. From the System section:
    • In Lion (10.7) or newer, select Users & Groups.
    • In Snow Leopard (10.6) or earlier, select Account.
  4. Make sure "Admin" appears under the Current User.
Apple OSX Profile image showing User name and privileges

If your profile says Admin beneath it, or you want to allow another user profile access to Netflix.com, you may need to adjust the OSX parental controls.

To adjust Parental Controls:

  1. From the Apple symbol Apple icon in the upper left corner of the screen, select System Preferences.
  2. From the System section, select Parental Controls.
  3. Click on the Web button.
  4. Add Netflix.com as an allowed site.
    • For accounts with Limited access, click on the Customize button and add Netflix.com under Always allow these websites.

Clear the Silverlight temporary files
  1. Quit all open browsers - including this window! You may want to print the following steps.
  2. Click the Finder icon in your Dock.
  3. In the menu bar at the top of the screen, select Go.
  4. Hold down the Option key on your keyboard and select Library.
    Note: If Library is not listed, select Home and open the Library folder.
  5. Open the Application Support folder.
  6. Open the Microsoft folder.
  7. Open the Silverlight folder.
  8. Drag the is folder to the Trash.The IS folder contains Silverlight's settings. Deleting the IS folder essentially restores Silverlight's default settings.
  9. Open a web browser and play your movie or TV show again.

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