Netflix says 'Sorry, there is no internet connection. (N0)'
If you see an error that says
Sorry, there is no internet connection. Please connect and try again. (N0)
It typically points to a network connectivity issue that is preventing your Windows 10 computer from connecting to the Netflix service. Follow the troubleshooting steps below to resolve the issue.
Test your internet connection
You can test your computer's connection to the internet by attempting to visit a webpage, such as netflix.com.
If your browser says it cannot open the page because your computer is not connected to the internet, you may be experiencing a connectivity issue that will require troubleshooting your home network or your computer's connection to the internet. See Microsoft's support site for more help.
Once you're connected to the internet, try Netflix again.
Check if your network can play Netflix
Public networks:
For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.
Private networks:
Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.
Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.
Restart your home network
-
Turn off your device, then unplug your modem and router from power.
-
After 30 seconds, plug in your modem and router.
-
Wait 1 minute, then turn on your device.
-
Try Netflix again.