Netflix says 'Cannot play title. Please try again later. (5009)'
If you see an error that says
Cannot play title. Please try again later. (5009)
It typically points to a network connectivity issue that is preventing your device from reaching the Netflix service. Follow the troubleshooting steps for your device below to resolve the issue.
Apple TV
Check if your network can play Netflix
Public networks:
For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.
Private networks:
Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.
Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.
Restart your home network
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Turn off your device, then unplug your modem and router from power.
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After 30 seconds, plug in your modem and router.
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Wait 1 minute, then turn on your device.
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Try Netflix again.
Contact your internet service provider
If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.
Your ISP can:
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Check for an internet outage in your area.
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Fix common router or modem issues and incorrect network settings.
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Restart or reset your network's connection.
While talking with your ISP, let them know:
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Whether the issue happens only on one device, or other devices on the same network.
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Whether your device connects using Wi-Fi or directly using a cable.
Before you finish talking with your ISP:
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Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.
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Try playing Netflix again to make sure the problem is fixed.
iPhone, iPad, or iPod touch
Reinstall the Netflix app
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Go to the home screen, then tap and hold the Netflix app.
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Tap Remove app > Delete app > Delete.
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Open the App Store and search for "Netflix."
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Tap on Netflix, then tap the cloud icon to get the app. You may need to enter your Apple ID password. If you forgot it, follow Apple's steps to reset it.
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When the app is installed, try Netflix again.
Check if your network can play Netflix
Public networks:
For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.
Private networks:
Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.
Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.
What should I do next?
We're looking into this problem. To help us investigate, contact us.