Netflix Error tvq-pb-101 (5.2.102)

1. Begin from the PS4 home screen.

   • If you're not already on the home screen, hold the PS button in the middle of the controller, select Close Application, then select OK.

2. Navigate to the TV & Video section and highlight Netflix.

3. Press the Options button on the controller.

4. Select Check for Updates.

5. If a new version of the Netflix app was found, confirm the selection and download the update.

6. Try Netflix again.

If the date and time on your device are significantly different from the current date and time, your video won't play correctly. To set the time:

1. From the main menu, navigate to Settings.

   • If you're not on the main menu, hold the PS button in the middle of the controller. Select Quit, then select Yes to return to the home screen.

2. Select Date and Time.

3. Select Date and Time Settings.

4. Select Set Using Internet.

5. Select Set Automatically, if the box isn't already checked.

6. Select Set Now.

7. Try Netflix again.

1. Unplug your device from power.

2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

3. Plug your device back in.

4. Turn your device on and try Netflix again.

There might be an issue with the connection between your device and the TV.

To fix the problem:

1. Make sure you're using an HDMI cable.

2. Try reversing the ends of the HDMI cable.

3. Bypass any receivers or sound systems in use by connecting your device directly to your TV using an HDMI cable.

4. Try connecting to a different HDMI port on your TV.

5. Try a new HDMI cable.

6. If available, try an HDMI port on another TV.

   • If you can stream on another TV, there may be an issue with the HDMI port on the original TV. Contact the TV manufacturer for help.

1. Unplug your device from power.

2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

3. Plug your device back in.

4. Turn your device on and try Netflix again.

To fix this issue, you'll need to contact the company that made your device.

When you talk to them, ask for their help with these steps. After each step, try Netflix again to see if it fixed the problem.

1. Update your device's firmware or software to the latest version.

2. Restore your device to its original settings, like when you first got it.

If they can't fix the problem or these steps don't work, you'll need to use a different device to watch Netflix.

1. From the Xbox Dashboard, select Settings, then System.

2. Select Storage.

3. Select All Devices if present, or select the first device listed. This will most likely be Memory Unit, USB storage, or Hard Drive.

   Note:

   If you see multiple devices, repeat the following steps for each device.

4. Select Games and Apps.

5. Select Netflix.

6. Select Netflix Saved Game.

7. Select Delete.

8. Select Yes to confirm.

9. If you see Netflix Xbox 360 Game, select it, then select Delete and confirm.

10. If you see Netflix Title Update, select it, then select Delete and confirm.

11. Try Netflix again.

Uninstall Netflix

1. From the Xbox 360 Dashboard, go to Apps > My Apps.

2. Highlight the Netflix app.

3. Press the X button for app details.

4. Choose Delete > Yes.

Reinstall Netflix

1. From the Xbox 360 Dashboard, go to Apps.

2. Choose Netflix to download the app.

3. Try Netflix again.