Netflix Error tvq-pb-101 (5.2.102)

If you get the error code tvq-pb-101 (5.2.102) with this message:

We're having trouble playing this title right now. Please try again later or select a different title

It usually means that your device needs to be refreshed. Follow the steps below for your device to fix the problem.

PlayStation 4

Update the Netflix app

  1. Begin from the PS4 home screen.

    • If you're not already on the home screen, hold the PS button in the middle of the controller, select Close Application, then select OK.

  2. Navigate to the TV & Video section and highlight Netflix.

  3. Press the Options button on the controller.

  4. Select Check for Updates.

  5. If a new version of the Netflix app was found, confirm the selection and download the update.

  6. Try Netflix again.

Check the date and time settings

If the date and time on your device are significantly different from the current date and time, your video won't play correctly. To set the time:

  1. From the main menu, navigate to Settings.

    • If you're not on the main menu, hold the PS button in the middle of the controller. Select Quit, then select Yes to return to the home screen.

  2. Select Date and Time.

  3. Select Date and Time Settings.

  4. Select Set Using Internet.

  5. Select Set Automatically, if the box isn't already checked.

  6. Select Set Now.

  7. Try Netflix again.

Set-top box or streaming media player

Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device once, then wait 1 minute. If your device doesn't have a power button or you can't reach it, leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

Troubleshoot your hardware connection

Netflix might not be playing because of an issue related to digital copy protection. To resolve the issue:

  1. Make sure that you're using an HDMI cable.

  2. Connect your device directly to your TV.

  3. Try reversing the ends of the HDMI cable.

  4. Try a new HDMI cable.

  5. Try another HDMI port on your TV.

  6. If available, try an HDMI port on another TV.

    • If you can stream on another TV, there may be an issue with the HDMI port on the original TV. Contact the TV manufacturer for help.

Smart TV

Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device once, then wait 1 minute. If your device doesn't have a power button or you can't reach it, leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

Contact the device manufacturer

To fix this issue, you'll need to contact the device manufacturer and ask them for help:

These steps will erase data or settings saved on the device.
  • Updating to the latest firmware or operating system.

  • Resetting the device to its factory settings.

If the manufacturer can't help, or these steps don't fix the issue, you'll need to use a different device to watch Netflix.

Xbox 360

Delete Netflix saved data

  1. From the Xbox Dashboard, select Settings, then System.

  2. Select Storage.

  3. Select All Devices if present, or select the first device listed. This will most likely be Memory Unit, USB storage, or Hard Drive.

    Note:
    If you see multiple devices, repeat the following steps for each device.
  4. Select Games and Apps.

  5. Select Netflix.

  6. Select Netflix Saved Game.

  7. Select Delete.

  8. Select Yes to confirm.

  9. If you see Netflix Xbox 360 Game, select it, then select Delete and confirm.

  10. If you see Netflix Title Update, select it, then select Delete and confirm.

  11. Try Netflix again.

Uninstall and reinstall the Netflix app

Uninstall Netflix

  1. From the Xbox 360 Dashboard, go to Apps > My Apps.

  2. Highlight the Netflix app.

  3. Press the X button for app details.

  4. Choose Delete > Yes.

Reinstall Netflix

  1. From the Xbox 360 Dashboard, go to Apps.

  2. Choose Netflix to download the app.

  3. Try Netflix again.

All other devices

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.