Netflix says 'Please make sure that your device has network connectivity and the Date and Time settings are accurate. (-400)'

If you see an error on your Android phone or tablet that says

Please make sure that your device has network connectivity and the Date and Time settings are accurate. (-400)

It typically points to a network connectivity issue that is preventing your device from reaching the Netflix service. Follow the troubleshooting steps below to resolve the issue.

Check date and time settings

  1. From the Android home screen, navigate to Settings.

  2. Tap System > Date & time.

  3. Make sure Use network-provided time is turned on.

  4. Make sure Use network-provided time zone is turned on.

  5. Try Netflix again.

Reconnect to your network

  1. From the Android home screen, navigate to Settings.

  2. Select Connections.

    • If you don't see Connections, continue to the next step.

  3. Select Wi-Fi.

  4. Select the network you are currently connected to.

  5. Select Forget.

  6. Once the network is no longer connected, re-connect to your preferred network.

  7. Try Netflix again.

Force-close the Netflix app

  1. Tap Overview .

  2. Swipe up or down until you see the Netflix app.

  3. To close it, swipe left or right.

  4. To return to the home screen, tap the Home button, then try Netflix again.

Clear the Netflix app data

Note:
Clearing app data will delete any TV shows and movies you have downloaded to the device.
  1. From the home screen on your device, navigate to Settings.

  2. Select General.

    • If you don't see General, continue to the next step.

  3. Select Apps or Applications.

  4. Select Manage Applications, Application Manager, or Manage All Apps.

    • If you don't see these selections, continue to the next step.

  5. Scroll down and select Netflix.

    • If you don't see Netflix, check the Downloaded tab.

  6. Select Storage.

    • If you don't see Storage, continue to the next step

  7. Select Clear Data or Clear Storage, then OK.

  8. Try Netflix again.

Turn your device off, then back on

  1. Turn off your Android phone or tablet by holding down the power button.

  2. Confirm that you want to turn off your Android.

  3. To turn your Android back on, press the power button again.

  4. Try Netflix again.