Netflix says 'Please make sure that your device has network connectivity and the Date and Time settings are accurate. (-400)'

1. Find the Netflix app on your Android device.

2. Tap and hold the app icon, then tap App info.

3. Tap Storage & cache > Clear storage > OK.

4. Try Netflix again.

1. From your Android phone or tablet, open the Netflix page in the Play Store.

2. Tap Update.

Troubleshooting

• If you're unable to open the page, you might need to fix an issue with the Play Store.

• If you can't find the Netflix app, follow the steps in this article.

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If the date or time settings don't match the current time and your location, it can cause Netflix to stop working.

1. Open Android settings.

2. Find Date & time.

3. Make sure it's set to automatic or use network-provided time/time zone.

4. Try Netflix again.

1. From the Android home screen, navigate to Settings.

2. Select Connections.

   • If you don't see Connections, continue to the next step.

3. Select Wi-Fi.

4. Select the network you are currently connected to.

5. Select Forget.

6. Once the network is no longer connected, re-connect to your preferred network.

7. Try Netflix again.