Netflix Error tvq-pb-101 (3.3.-305)

You can test your device's connection by trying another app that connects to the internet. Some devices have a network test available in settings.

If other apps don't work or you get a network error, it usually means your device isn't connected.

To get the connection steps for your device:

• Check the instructions or manual that came with your device.

• Contact the device's manufacturer for help connecting your device to the internet.

If your device is connected and you still have issues, go to the next steps.

To check your connection speed using the Netflix app on your device, follow the steps below.

1. Go to the Netflix home screen, then go left to open the menu.

2. At the bottom, select Get Help > Check your Network.

   Note:

   If you don't see Get Help, go up and select Settings .

3. The Netflix app will verify that you can connect to the internet and reach Netflix. It will also check your connection speed.

4. Once the test is complete, make sure that your speed meets Netflix's internet speed recommendations.

Public networks:

For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.

Private networks:

Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.

Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.

If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.

Your ISP can:

• Check for an internet outage in your area.

• Fix common router or modem issues and incorrect network settings.

• Restart or reset your network's connection.

While talking with your ISP, let them know:

• Whether the issue happens only on one device, or other devices on the same network.

• Whether your device connects using Wi-Fi or directly using a cable.

Before you finish talking with your ISP:

• Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.

• Try playing Netflix again to make sure the problem is fixed.

You can test your device's connection by trying another app that connects to the internet. Some devices have a network test available in settings.

If other apps don't work or you get a network error, it usually means your device isn't connected.

To get the connection steps for your device:

• Check the instructions or manual that came with your device.

• Contact the device's manufacturer for help connecting your device to the internet.

If your device is connected and you still have issues, go to the next steps.

To check your connection speed using the Netflix app on your device, follow the steps below.

1. Go to the Netflix home screen, then go left to open the menu.

2. At the bottom, select Get Help > Check your Network.

   Note:

   If you don't see Get Help, go up and select Settings .

3. The Netflix app will verify that you can connect to the internet and reach Netflix. It will also check your connection speed.

4. Once the test is complete, make sure that your speed meets Netflix's internet speed recommendations.

Public networks:

For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.

Private networks:

Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.

Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.

If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.

Your ISP can:

• Check for an internet outage in your area.

• Fix common router or modem issues and incorrect network settings.

• Restart or reset your network's connection.

While talking with your ISP, let them know:

• Whether the issue happens only on one device, or other devices on the same network.

• Whether your device connects using Wi-Fi or directly using a cable.

Before you finish talking with your ISP:

• Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.

• Try playing Netflix again to make sure the problem is fixed.

You can test your device's connection by trying another app that connects to the internet. Some devices have a network test available in settings.

If other apps don't work or you get a network error, it usually means your device isn't connected.

To get the connection steps for your device:

• Check the instructions or manual that came with your device.

• Contact the device's manufacturer for help connecting your device to the internet.

If your device is connected and you still have issues, go to the next steps.

To check your connection speed using the Netflix app on your device, follow the steps below.

1. Go to the Netflix home screen, then go left to open the menu.

2. At the bottom, select Get Help > Check your Network.

   Note:

   If you don't see Get Help, go up and select Settings .

3. The Netflix app will verify that you can connect to the internet and reach Netflix. It will also check your connection speed.

4. Once the test is complete, make sure that your speed meets Netflix's internet speed recommendations.

Public networks:

For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.

Private networks:

Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.

Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.

If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.

Your ISP can:

• Check for an internet outage in your area.

• Fix common router or modem issues and incorrect network settings.

• Restart or reset your network's connection.

While talking with your ISP, let them know:

• Whether the issue happens only on one device, or other devices on the same network.

• Whether your device connects using Wi-Fi or directly using a cable.

Before you finish talking with your ISP:

• Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.

• Try playing Netflix again to make sure the problem is fixed.

You can test your device's connection by trying another app that connects to the internet. Some devices have a network test available in settings.

If other apps don't work or you get a network error, it usually means your device isn't connected.

To get the connection steps for your device:

• Check the instructions or manual that came with your device.

• Contact the device's manufacturer for help connecting your device to the internet.

If your device is connected and you still have issues, go to the next steps.

To check your connection speed using the Netflix app on your device, follow the steps below.

1. Go to the Netflix home screen, then go left to open the menu.

2. At the bottom, select Get Help > Check your Network.

   Note:

   If you don't see Get Help, go up and select Settings .

3. The Netflix app will verify that you can connect to the internet and reach Netflix. It will also check your connection speed.

4. Once the test is complete, make sure that your speed meets Netflix's internet speed recommendations.

Public networks:

For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.

Private networks:

Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.

Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.

If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.

Your ISP can:

• Check for an internet outage in your area.

• Fix common router or modem issues and incorrect network settings.

• Restart or reset your network's connection.

While talking with your ISP, let them know:

• Whether the issue happens only on one device, or other devices on the same network.

• Whether your device connects using Wi-Fi or directly using a cable.

Before you finish talking with your ISP:

• Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.

• Try playing Netflix again to make sure the problem is fixed.

You can test your device's connection by trying another app that connects to the internet. Some devices have a network test available in settings.

If other apps don't work or you get a network error, it usually means your device isn't connected.

To get the connection steps for your device:

• Check the instructions or manual that came with your device.

• Contact the device's manufacturer for help connecting your device to the internet.

If your device is connected and you still have issues, go to the next steps.

To check your connection speed using the Netflix app on your device, follow the steps below.

1. Go to the Netflix home screen, then go left to open the menu.

2. At the bottom, select Get Help > Check your Network.

   Note:

   If you don't see Get Help, go up and select Settings .

3. The Netflix app will verify that you can connect to the internet and reach Netflix. It will also check your connection speed.

4. Once the test is complete, make sure that your speed meets Netflix's internet speed recommendations.

Public networks:

For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.

Private networks:

Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.

Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.

If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.

Your ISP can:

• Check for an internet outage in your area.

• Fix common router or modem issues and incorrect network settings.

• Restart or reset your network's connection.

While talking with your ISP, let them know:

• Whether the issue happens only on one device, or other devices on the same network.

• Whether your device connects using Wi-Fi or directly using a cable.

Before you finish talking with your ISP:

• Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.

• Try playing Netflix again to make sure the problem is fixed.

You can test your device's connection by trying another app that connects to the internet. Some devices have a network test available in settings.

If other apps don't work or you get a network error, it usually means your device isn't connected.

To get the connection steps for your device:

• Check the instructions or manual that came with your device.

• Contact the device's manufacturer for help connecting your device to the internet.

If your device is connected and you still have issues, go to the next steps.

To check your connection speed using the Netflix app on your device, follow the steps below.

1. Go to the Netflix home screen, then go left to open the menu.

2. At the bottom, select Get Help > Check your Network.

   Note:

   If you don't see Get Help, go up and select Settings .

3. The Netflix app will verify that you can connect to the internet and reach Netflix. It will also check your connection speed.

4. Once the test is complete, make sure that your speed meets Netflix's internet speed recommendations.

Public networks:

For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.

Private networks:

Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.

Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.

If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.

Your ISP can:

• Check for an internet outage in your area.

• Fix common router or modem issues and incorrect network settings.

• Restart or reset your network's connection.

While talking with your ISP, let them know:

• Whether the issue happens only on one device, or other devices on the same network.

• Whether your device connects using Wi-Fi or directly using a cable.

Before you finish talking with your ISP:

• Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.

• Try playing Netflix again to make sure the problem is fixed.

You can test your device's connection by trying another app that connects to the internet. Some devices have a network test available in settings.

If other apps don't work or you get a network error, it usually means your device isn't connected.

To get the connection steps for your device:

• Check the instructions or manual that came with your device.

• Contact the device's manufacturer for help connecting your device to the internet.

If your device is connected and you still have issues, go to the next steps.

To check your connection speed using the Netflix app on your device, follow the steps below.

1. Go to the Netflix home screen, then go left to open the menu.

2. At the bottom, select Get Help > Check your Network.

   Note:

   If you don't see Get Help, go up and select Settings .

3. The Netflix app will verify that you can connect to the internet and reach Netflix. It will also check your connection speed.

4. Once the test is complete, make sure that your speed meets Netflix's internet speed recommendations.

Public networks:

For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.

Private networks:

Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.

Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.

If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.

Your ISP can:

• Check for an internet outage in your area.

• Fix common router or modem issues and incorrect network settings.

• Restart or reset your network's connection.

While talking with your ISP, let them know:

• Whether the issue happens only on one device, or other devices on the same network.

• Whether your device connects using Wi-Fi or directly using a cable.

Before you finish talking with your ISP:

• Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.

• Try playing Netflix again to make sure the problem is fixed.

1. From the Xbox 360 main menu, select Settings.

2. Select System Settings.

3. Select Network Settings.

4. Select Wired Network or Wireless Network depending on your connection method.

5. Select Test Xbox LIVE Connection.

6. Select Continue.

   • If your connection test is successful, continue troubleshooting below.

   • If your connection test fails, see Microsoft’s Xbox support site for more help

To check your connection speed using the Netflix app on your device, follow the steps below.

1. Go to the Netflix home screen, then go left to open the menu.

2. At the bottom, select Get Help > Check your Network.

   Note:

   If you don't see Get Help, go up and select Settings .

3. The Netflix app will verify that you can connect to the internet and reach Netflix. It will also check your connection speed.

4. Once the test is complete, make sure that your speed meets Netflix's internet speed recommendations.

Public networks:

For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.

Private networks:

Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.

Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.

If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.

Your ISP can:

• Check for an internet outage in your area.

• Fix common router or modem issues and incorrect network settings.

• Restart or reset your network's connection.

While talking with your ISP, let them know:

• Whether the issue happens only on one device, or other devices on the same network.

• Whether your device connects using Wi-Fi or directly using a cable.

Before you finish talking with your ISP:

• Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.

• Try playing Netflix again to make sure the problem is fixed.

1. Press the Xbox button on your Xbox controller to open the Guide.

2. From the Profile & system menu, select Settings.

3. Select General > Network settings > Test network connection.

   • If the test fails, visit the Xbox network support page for help with the error message that appears.

   • If the test shows your device is connected, continue below.

To check your connection speed using the Netflix app on your device, follow the steps below.

1. Go to the Netflix home screen, then go left to open the menu.

2. At the bottom, select Get Help > Check your Network.

   Note:

   If you don't see Get Help, go up and select Settings .

3. The Netflix app will verify that you can connect to the internet and reach Netflix. It will also check your connection speed.

4. Once the test is complete, make sure that your speed meets Netflix's internet speed recommendations.

Public networks:

For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.

Private networks:

Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.

Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.

If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.

Your ISP can:

• Check for an internet outage in your area.

• Fix common router or modem issues and incorrect network settings.

• Restart or reset your network's connection.

While talking with your ISP, let them know:

• Whether the issue happens only on one device, or other devices on the same network.

• Whether your device connects using Wi-Fi or directly using a cable.

Before you finish talking with your ISP:

• Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.

• Try playing Netflix again to make sure the problem is fixed.