Netflix says 'Netflix Site Error'

To pinpoint your issue, sign in to Netflix on a different device that's on the same network as your computer.

• If you see an error code or error message when you sign in, make changes to your account, or try to watch, it means your Netflix account isn't connecting. Please try again later.

• If you don't see an error code or error message, continue troubleshooting below.

1. Go to netflix.com/clearcookies. This will sign you out of your account.

2. Select Sign In and enter your Netflix email and password.

3. Try Netflix again.

1. Quit your browser.

2. Reopen your browser.

3. Try Netflix again.

To continue watching Netflix, open a different browser or use another Netflix-supported device.

1. Shut down your computer through the menu:

   • Mac: In the upper left, click the Apple menu, then click Shut Down.

   • Windows: Click the Start menu, then click Power > Shut down.

   • Chromebook: In the bottom right, click the time, then click Sign out > Shut down.

2. Leave your computer off for at least 10 seconds.

3. Turn it back on, then try Netflix again.

For this step, make sure to leave your computer powered off and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one.

1. Turn off your computer.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until the indicator lights are back to its normal state. If your router is separate from your modem, plug it in and wait until the indicator lights are back to its normal state.
   

4. Turn your computer back on and try Netflix again.