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Netflix says 'There is a problem playing the video. (5.2)'

If you see an error on your Android phone or tablet that says

There is a problem playing the video. Please try again. (5.2)

It typically points to information stored on the device that needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.

Force-close the Netflix app

  1. Tap the Overview icon .

  2. Swipe up or down until you see the Netflix app.

  3. Swipe left or right on the Netflix app to close it.

  4. Press the Home button to return to the home screen, then try Netflix again.

Restart your Android phone or tablet

  1. Power off your Android phone or tablet by holding down the power button.

  2. Confirm that you want to turn off your Android.

  3. Press the power button again to power your Android back on.

  4. Once your Android finishes turning on, try Netflix again.

Reinstall the Netflix app

  1. Open the Play Store app.

  2. Search for Netflix.

  3. Once in the Netflix app store page, select Uninstall.

    Note:
    Uninstalling the Netflix app will delete any titles you have downloaded to the device.

  4. Select OK to confirm.

  5. Once uninstallation is complete, select Install.

  6. Once installation is complete, select Open.

  7. Try Netflix again.

Contact your device manufacturer

Your device is experiencing a hardware or software problem that only the device manufacturer can solve. To get back to watching Netflix, you'll want to contact your device manufacturer and ask for the following:

  • Help upgrading to the latest firmware for the device.

  • Help performing a factory reset.

If those steps don't get you streaming again, your manufacturer may have other suggestions for fixing the device. If they don't have additional steps, or the additional steps still don't resolve the issue, you'll need to use a different Netflix-enabled device to continue streaming.