Netflix says 'There is a problem playing the video. (5.2)'

If you see an error on your Android phone or tablet that says

There is a problem playing the video. Please try again. (5.2)

It usually means that your device needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.

Force-close the Netflix app

  1. Tap Overview .

  2. Swipe up or down until you see the Netflix app.

  3. To close it, swipe left or right.

  4. To return to the home screen, tap the Home button, then try Netflix again.

Restart your Android phone or tablet

  1. Turn off your Android phone or tablet by holding down the power button.

  2. Confirm that you want to turn off your Android.

  3. To turn your Android back on, press the power button again.

  4. Try Netflix again.

Reinstall the Netflix app

  1. Open the Play Store app and search for Netflix.

  2. From the Netflix app store page, select Uninstall.

    Uninstalling the Netflix app will delete any TV shows and movies you have downloaded to the device.
  3. To confirm, select OK.

  4. Once uninstallation is complete, select Install.

  5. Once installation is complete, select Open.

  6. Try Netflix again.

Contact the manufacturer

Your device is having a hardware or software problem that only the manufacturer can solve.

Contact the device manufacturer and ask for help:

  • Updating to the latest firmware for the device.

  • Performing a factory reset.

If the manufacturer can't help, try watching Netflix on a different device.