If you see an error on your Android phone or tablet that says
There is a problem playing the video. Please try again. (5.2)
It usually means that your device needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.
Go to your device's home screen or apps list.
Tap and hold the app, then tap App info.
Tap Force stop > OK.
Reopen the app, then try again.
Turn off your phone or tablet. Make sure it's turned off, not just locked.
Turn it back on.
Try Netflix again.
If you're on your Android phone or tablet, open the Netflix page in the Play Store, tap Uninstall, then tap Install.
These steps will also reinstall the app:
Open the Play Store app, then search for "Netflix."
In the list, find and tap the Netflix app.
Tap Uninstall.
Tap Install, and wait until it's done.
Tap Open, then try Netflix again.
To fix this issue, you'll need to contact the company that made your device.
When you talk to them, ask for their help with these steps. After each step, try Netflix again to see if it fixed the problem.
Update your device's firmware or software to the latest version.
Restore your device to its original settings, like when you first got it.
If they can't fix the problem or these steps don't work, you'll need to use a different device to watch Netflix.