Netflix Error U7361-1254-8889000F

Sorry, but we're having trouble with your request.

This error happens when an issue with data stored on your device stops Netflix from playing.

To fix the problem:

Shut down your computer

  1. Shut down your computer through the menu:

    • For Mac: At the top left, click the Apple menu > Shut Down.

    • For Windows: From the Start menu, click Power > Shut down.

    • For Chromebook: From the bottom right, click on the time > Sign out > Shut down.

  2. Leave your computer off for at least 10 seconds.

  3. Turn it back on, then try Netflix again.

Update Windows

  1. Press the Windows Key on the keyboard.

  2. Select Settings .

  3. Select Update & security.

  4. Windows will check for updates. If it doesn't, select Check for updates.

  5. Once the updates are installed, restart your computer and try Netflix again.

Update your computer's audio driver

To fix the problem, you can:

If these steps don't work or you get the same issue on a web browser, you'll need to contact your computer's manufacturer for help troubleshooting an audio driver issue.

What to do next

We're looking into this problem. To help us investigate, contact us.

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