Netflix Error H403

If you experience the error code H403 on your Windows 10 computer, often accompanied by the following message:

Sorry, there was a problem communicating with Netflix. Please try again.

It typically points to information stored on your computer that needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.

Sign in on another device

To pinpoint your issue, sign in to Netflix on a different device that's on the same network as your computer.

Note:
If you're already signed in on another device, sign out of Netflix, then sign in again.
  • If you see an error code or error message when you sign in, make changes to your account, or try to watch, it means your Netflix account isn't connecting. Please try again later.

  • If you don't see an error code or error message, continue troubleshooting below.

Uninstall and reinstall the Netflix app

Uninstall the Netflix app

Note:
Uninstalling the Netflix app will delete any titles you have downloaded to the device.
  1. From the Start menu, type Netflix.

  2. Right-click on or tap and hold the Netflix app.

  3. A popup will appear. Select Uninstall.

  4. Select Uninstall again.

Reinstall the Netflix app

  1. From the Start menu, select Store.

  2. Select Search from the upper right corner of the screen.

  3. Type Netflix in the search box and press Enter.

  4. Select Netflix from the results.

  5. Select Install.

    • If you are prompted to sign in, sign in with your Microsoft information.

  6. Once installation is complete, launch the app and try Netflix again.