If you experience the error code H403 on your Windows 10 computer, often accompanied by the following message:
Sorry, there was a problem communicating with Netflix. Please try again.
It typically points to information stored on your computer that needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.
To pinpoint your issue, sign in to Netflix on a different device that's on the same network as your computer.
If you see an error code or error message when you sign in, make changes to your account, or try to watch, it means your Netflix account isn't connecting. Please try again later.
If you don't see an error code or error message, continue troubleshooting below.
Uninstall the Netflix app
From the Start menu, type Netflix.
Right-click on or tap and hold the Netflix app.
A popup will appear. Select Uninstall.
Select Uninstall again.
Reinstall the Netflix app
From the Start menu, select Store.
Select Search from the upper right corner of the screen.
Type Netflix in the search box and press Enter.
Select Netflix from the results.
If you are prompted to sign in, sign in with your Microsoft information.
Once installation is complete, launch the app and try Netflix again.