Netflix says 'Sorry, this title cannot be watched instantly at this time.'

If you see an error that says

Sorry, this title cannot be watched instantly at this time. Please try again later or select a different title.

It typically points to an error within the Netflix app. Follow the troubleshooting steps for your device below to resolve the issue.

Blu-ray Player

Restart your device

  1. Turn off your device. If your device has a power cable, unplug it.

    Note:
    Make sure your device is completely off, not just in sleep or standby mode.
  2. Leave your device off for 30 seconds.

  3. Turn on your device and try Netflix again.

Restart your home network

  1. Turn off your device.

  2. Unplug both your modem and router and wait 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on.

  4. Plug in your router and wait until no new indicator lights are blinking on.

  5. Turn on your device and try Netflix again.

Contact the manufacturer

Your device is having a hardware or software problem that only the manufacturer can solve.

Contact the device manufacturer and ask for help:

  • Updating to the latest firmware for the device.

  • Performing a factory reset.

If the manufacturer can't help, try watching Netflix on a different device.

Smart TV

Contact the manufacturer

Your device is having a hardware or software problem that only the manufacturer can solve.

Contact the device manufacturer and ask for help:

  • Updating to the latest firmware for the device.

  • Performing a factory reset.

If the manufacturer can't help, try watching Netflix on a different device.

All other devices

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.