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Netflix says 'The selected account and profile must be the same on the controller and target devices (16002)'

If you get the error 16002 with this message:

The selected account and profile must be the same on the controller and target devices (16002)

There may be a Netflix configuration issue preventing your device from connecting to your casting device. Follow the troubleshooting steps for your device below to resolve the issue.

If you're on a cellular or satellite connection, your service may not support streaming, or may not meet Netflix streaming requirements. Please contact your service provider for help.

  1. Open the Netflix app.

  2. In the lower right, tap My Netflix.

  3. Tap your Profile, then tap a different profile to switch to it.

  4. Follow the steps above to switch back to the original profile.

  5. Try casting Netflix again.

Illustration of a TV with a power button symbol, a power strip, and a 15-second timer, suggesting a restart device process

  1. Turn off your device. If your device has a power cable, unplug it.

  2. Make sure your device is completely off, not just in sleep or standby mode.

  3. Leave your device off for 15 seconds.

  4. Turn on your device and try Netflix again.

Tablet with power icon indicating turn off process

  1. Turn off your phone or tablet. Make sure it's turned off, not just locked.

  2. Turn it back on.

  3. Try Netflix again.

If you clear your Netflix app data, any TV shows or movies you've downloaded on your device will be removed. You'll also be signed out of your account. Be sure to have your password on hand.

  1. Find the Netflix app on your Android device.

  2. Tap and hold the app icon, then tap App info.

  3. Tap Storage & cache > Clear storage > OK.

  4. Try Netflix again.

Note: The exact steps may be different for your device. Check your device manual or contact the company that made it for the most up-to-date instructions.

If you're on a cellular or satellite connection, your service may not support streaming, or may not meet Netflix streaming requirements. Please contact your service provider for help.

  1. Open the Netflix app.

  2. In the lower right, tap My Netflix.

  3. Tap your Profile, then tap a different profile to switch to it.

  4. Follow the steps above to switch back to the original profile.

  5. Try casting Netflix again.

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