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Netflix says 'The selected account and profile must be the same on the controller and target devices (16002)'

If you get the error 16002 with this message:

The selected account and profile must be the same on the controller and target devices (16002)

There may be a Netflix configuration issue preventing your device from connecting to your casting device. Follow the troubleshooting steps for your device below to resolve the issue.

If you're on a cellular or satellite connection, your service may not support streaming, or may not meet Netflix streaming requirements. Please contact your service provider for help.

  1. Open the Netflix app.

  2. In the lower right, tap My Netflix.

  3. Tap your Profile, then tap a different profile to switch to it.

  4. Follow the steps above to switch back to the original profile.

  5. Try casting Netflix again.

  1. Turn off your device. If your device has a power cable, unplug it.

  2. Make sure your device is completely off, not just in sleep or standby mode.

  3. Leave your device off for 15 seconds.

  4. Turn on your device and try Netflix again.

Tablet with power icon indicating turn off process

  1. Turn off your phone or tablet. Make sure it's turned off, not just locked.

  2. Turn it back on.

  3. Try Netflix again.

Resetting the app will delete any downloads saved to your device and sign you out of Netflix.

  1. Go to your device's home screen or apps list.

  2. Tap and hold the Netflix app, then tap App info.

  3. Tap Storage & cache > Clear storage > OK.

  4. Try Netflix again.

Note:The steps to clear an app's data may be different for your device. For help, check the manual that came with your device or contact the company that made it.

If you're on a cellular or satellite connection, your service may not support streaming, or may not meet Netflix streaming requirements. Please contact your service provider for help.

  1. Open the Netflix app.

  2. In the lower right, tap My Netflix.

  3. Tap your Profile, then tap a different profile to switch to it.

  4. Follow the steps above to switch back to the original profile.

  5. Try casting Netflix again.

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