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Netflix says 'The selected account and profile must be the same on the controller and target devices (16002)'

If you get the error 16002 with this message:

The selected account and profile must be the same on the controller and target devices (16002)

There may be a Netflix configuration issue preventing your device from connecting to your casting device. Follow the troubleshooting steps for your device below to resolve the issue.

Chromecast

If you're on a cellular or satellite connection

If you're on a cellular or satellite connection, your service may not support streaming, or may not meet Netflix streaming requirements. Please contact your service provider for help.

Switch Netflix profiles

  1. Open the Netflix app.

  2. In the lower right, tap My Netflix profile button.

  3. Tap your Profile profile button, then tap a different profile to switch to it.

  4. Follow the steps above to switch back to the original profile.

  5. Try casting Netflix again.

Turn your Chromecast off, then back on

  1. Turn off your device. If your device has a power cable, unplug it.

  2. Make sure your device is completely off, not just in sleep or standby mode.

  3. Leave your device off for 15 seconds.

  4. Turn on your device and try Netflix again.

Turn your phone or tablet off, then back on

  1. Turn off your phone or tablet. Make sure it's turned off, not just locked.

  2. Turn it back on.

  3. Try Netflix again.

Clear the Netflix app data

Resetting the app will delete any downloads saved to your device and sign you out of Netflix.

  1. Go to your device's home screen or apps list.

  2. Tap and hold the Netflix app, then tap App info.

  3. Tap Storage & cache > Clear storage > OK.

  4. Try Netflix again.

Note:
The steps to clear an app's data may be different for your device. For help, check the manual that came with your device or contact the company that made it.

Other Cast-Enabled Devices

If you're on a cellular or satellite connection

If you're on a cellular or satellite connection, your service may not support streaming, or may not meet Netflix streaming requirements. Please contact your service provider for help.

Switch Netflix profiles

  1. Open the Netflix app.

  2. In the lower right, tap My Netflix profile button.

  3. Tap your Profile profile button, then tap a different profile to switch to it.

  4. Follow the steps above to switch back to the original profile.

  5. Try casting Netflix again.

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