Netflix says 'We're having a problem connecting to Netflix. (3.3)'

If you see an error that says

We're having a problem connecting to Netflix. Please try again later or try an alternative network connection. (3.3)

It typically points to a network configuration setting that is preventing your Android phone or tablet from reaching the Netflix service. Follow the troubleshooting steps below to resolve the issue.

Check if your network can play Netflix

Public networks:

For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.

Private networks:

Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.

Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.