Netflix Error tvq-pb-101 (3.2.400)

This error happens when a network issue stops your device from reaching Netflix.

To fix the problem, follow the steps for your device.

Roku

Check if your network can play Netflix

Public networks:

For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.

Private networks:

Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.

Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.

Disable any proxies or restrictive network security settings

If you are running a proxy or using other network security settings that restrict web access, you may be unable to play Netflix content. To get back to streaming, please disconnect from these services or restore your connection's default settings. If you need assistance, please contact your device manufacturer or internet service provider.

Contact your internet service provider

If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.

Your ISP can:

Check for an internet outage in your area.
Fix common router or modem issues and incorrect network settings.
Restart or reset your network's connection.

While talking with your ISP, let them know:

Whether the issue happens only on one device, or other devices on the same network.
Whether your device connects using Wi-Fi or directly using a cable.

Before you finish talking with your ISP:

Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.
Try playing Netflix again to make sure the problem is fixed.

Smart TV