'Sorry, something went wrong' error when changing payment method

You may get this error message while trying to add or change a payment method:

Sorry, something went wrong. Please try again later.

This error message is common and usually fixes itself after a short time. If the error doesn't fix itself, these troubleshooting steps can help.

Follow these steps in order. After each step, try Netflix again.

Check your payment method

If you see details about your payment method on your screen:

Make sure your payment information has been entered correctly.
Make sure your payment method is still valid and up-to-date.
Also check that your payment method has sufficient funds.
If everything looks ok, you may need to contact your bank or financial institution for help.

If you don't see payment details:

Go to the Manage Payment Info page in a web browser. You may need to sign in if you haven't already.
Tap or click Update for the payment method you'd like to check.
Make sure your payment method information is entered correctly, and is valid and up-to-date.
Also check that your payment method has sufficient funds.
If everything looks ok, you may need to contact your bank or financial institution for help.

Clear the Netflix cookie

Try a different browser

Try again with the browser on your mobile phone or tablet, or try a different browser, like Google Chrome or Mozilla Firefox.

Reset your network settings

There might be an issue with network settings on your device or your modem or router.

Try these steps. After each step, try Netflix again.

Note:For help doing these steps, you might need to contact the company that made your device, your internet service provider (ISP), or VPN provider.

If you've tried the steps above and still get the error, we can help.