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'Sorry, something went wrong' error when signing in

You may get this error message when signing in to Netflix.

Sorry, something went wrong. Please try again later.

This error message is common and usually fixes itself after a short time. If the error doesn't fix itself, these troubleshooting steps can help.

Follow these steps in order. After each step, try Netflix again.

  1. Turn off your device.

    Note:If you aren't sure your device is completely off, or if you can't find a power button, then unplug the power cable.

  2. Leave your device off for at least 30 seconds.

  3. Turn on your device and try Netflix again.

  1. Go to netflix.com/clearcookies. This will sign you out of your account.

  2. Select Sign In and enter your Netflix email and password.

  3. Try Netflix again.

Resetting modem and device, 30-sec timer, cable unplugged.

  1. Turn off your device, then unplug your modem and router from power.

  2. After 30 seconds, plug in your modem and router.

  3. Wait 1 minute, then turn on your device.

  4. Try Netflix again.

Note: Some devices, modems, and routers might take longer to reconnect to the Internet.

Some devices save passwords automatically. If your Netflix email or password has changed, you may have to go into your password manager and manually update your old, saved password.

If you manage your passwords with Google:

  1. Go to Settings and search for Password Manager

  2. Under Google Play services, tap Password Manager

  3. In the list, find and tap Netflix. You might need to enter your screen lock

  4. Tap Delete to remove, or Edit to update your Netflix password

  5. Try Netflix again

If you use Samsung Pass:

  1. Go to Settings, then tap Biometrics and security 

  2. Tap Samsung Pass. You may be asked to enter your Samsung password

  3. Under IDs and passwords, tap Apps

  4. In the list, find and tap Netflix

  5. Tap Delete, then tap Delete again to confirm

If you use Apple Passwords or iCloud Keychain:

Go to Apple's support site to learn how to update or remove a saved password on your iPhone or iPad.

You might need to reset your password. Go to How to change or reset your password to do this.

There might be an issue with network settings on your device or your modem or router.

Try these steps. After each step, try Netflix again.

Note:For help doing these steps, you might need to contact the company that made your device, your internet service provider (ISP), or VPN provider.

  1. If you use a VPN, try turning it off.

  2. Reset the network settings on the device with the issue.

  3. Restore your modem or router to its default settings.

If you use an Apple TV:

Delete Netflix

  1. On the Apple TV home screen, highlight the Netflix app.

  2. Press and hold the center of your remote's touch surface or clickpad ring until the Netflix app starts to wiggle.

  3. Press the Play/Pause button to delete the app.

  4. Select Delete to confirm.

Reinstall Netflix

  1. On the Apple TV home screen, open the App Store.

  2. Search for "Netflix" to find the app, then select Install.

  3. Try Netflix again.

If you've tried the steps above and still get this error, wait at least 24 hours, then try again.

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