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If you have trouble signing in to your Netflix account, choose the option that best matches your issue.

If you get an Incorrect Password message or forgot your password, you will need to change your password.

If you get one of these error messages, go to the matching article for help:

If you get a different error message, or if you get an error code, search our Help Center for the exact message or code to find a matching article.

Try signing in to your Netflix account on a different device. If you can't sign in on any device, you might need to update your account. These articles might help:

If you can sign in on one device but not another, go to the next option.

If you can sign in on one device but can't sign in on a different device using the same email or phone number and password, there might be an issue with your device or network.

Follow the steps to fix the problem.

These steps will fix sign in issues on smart TVs and devices that connect to a TV, including: streaming sticks and media players, set-top boxes, Apple TV, and Xbox or PlayStation game consoles.

  1. On your TV, open Netflix and select Sign in.

  2. Using a phone or tablet, open the camera app and point it at your TV screen to scan the QR code.

    Note:If you don't see a QR code, you'll need to use your remote to sign in instead.

  3. Tap the link that appears. If a link doesn't appear, open a web browser and go to netflix.com/tv2.

  4. Follow the instructions on your phone or tablet to sign your TV into your Netflix account.

  1. On your TV, open Netflix and select Sign in.

  2. Your TV will display an 8-digit sign-in code.

    Note:If you don't see a sign-in code, you'll need to use your remote to sign in instead.

  3. Using a computer, open a web browser and go to netflix.com/tv2.

  4. Enter the sign-in code shown on your TV screen, then click Continue.

  5. If asked, sign into your Netflix account, then click Start Watching.

  6. Your TV will be signed into your Netflix account.

Make sure the email shown on your TV is correct. If it isn't, click Previous to go back and fix it.

Enter your password again, keeping in mind that Netflix passwords are case-sensitive. Click the arrow on the screen to change between upper and lower case letters. Click Show Password to see your password and confirm it is correct.

  1. Unplug your device from power.

  2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

You might need to reset your password. Go to How to change or reset your password to do this.

Resetting modem and device, 30-sec timer, cable unplugged.

  1. Turn off your device, then unplug your modem and router from power.

  2. After 30 seconds, plug in your modem and router.

  3. Wait 1 minute, then turn on your device.

  4. Try Netflix again.

Note:Some devices, modems, and routers might take longer to reconnect to the Internet.

If you've changed the connection settings on your device, you'll need to change them back to default.

These settings could include:

  • Custom modem settings.

  • Virtual Private Network (VPN) or proxy service settings.

  • Custom DNS settings.

If you need help changing these settings, contact the device manufacturer.

Once you've reset these settings, try Netflix again.

If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.

Your ISP can:

  • Check for an internet outage in your area.

  • Fix common router or modem issues and incorrect network settings.

  • Restart or reset your network's connection.

While talking with your ISP, let them know:

  • Whether the issue happens only on one device, or other devices on the same network.

  • Whether your device connects using Wi-Fi or directly using a cable.

Before you finish talking with your ISP:

  • Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.

  • Try playing Netflix again to make sure the problem is fixed.

Note:Netflix passwords are case-sensitive.

  1. Make sure your email is correct and fix any errors or typos.

  2. Enter your password, then tap Show to make sure it's correct.

  3. Tap Sign In.

If Netflix says, "Invalid Email", try using your phone number and password to sign in.

If that doesn't work, go to the next steps.

Some devices will save app passwords. You might need to update or remove your saved password for Netflix to sign in.

If you manage your passwords with Google:

  1. Go to Settings and search for Password Manager.

  2. Under Google Play services, tap Password Manager.

  3. In the list, find and tap Netflix. You might need to enter your screen lock.

  4. Tap Delete to remove, or Edit to update your Netflix password.

  5. Try Netflix again.

If you use Samsung Pass:

  1. Go to Settings > Biometrics and security > Samsung Pass. You might need to enter your Samsung password.

  2. Under IDs and passwords tap Apps.

  3. In the list, find and tap Netflix,

  4. Tap Delete, then tap Delete again to confirm.

Resetting the app will delete any downloads saved to your device and sign you out of Netflix.

  1. Go to your device's home screen or apps list.

  2. Tap and hold the Netflix app, then tap App info.

  3. Tap Storage & cache > Clear storage > OK.

  4. Try Netflix again.

Note:The steps to clear an app's data may be different for your device. For help, check the manual that came with your device or contact the company that made it.

You might need to reset your password. Go to How to change or reset your password to do this.

Note:Netflix passwords are case-sensitive.

  1. Make sure your email is correct and fix any errors or typos.

  2. Enter your password, then tap Show to make sure it's correct.

  3. Tap Sign In.

If Netflix says, "Invalid Email", try using your phone number and password to sign in.

If that doesn't work, go to the next steps.

  1. Press and hold the side button and one of the volume buttons at the same time until the sliders appear. Drag the top slider to turn your device completely off.

    • If the sliders don't appear, press and hold the Sleep/Wake button until the red slider appears, then drag the slider.

  2. After 10 seconds, press the Sleep/Wake button.

  3. Once your device powers on, try Netflix again.

If you use iCloud Keychain to save passwords, you might need to update or remove your Netflix password and try again. Go to the Apple Support site for steps to update or remove a saved password.

You might need to reset your password. Go to How to change or reset your password to do this.

Note:Netflix passwords are case-sensitive.

  1. Make sure your email is correct and fix any errors or typos.

  2. Enter your password, then tap Show to make sure it's correct.

  3. Tap Sign In.

If Netflix says, "Invalid Email", try using your phone number and password to sign in.

If that doesn't work, go to the next steps.

  1. Go to netflix.com/clearcookies. This will sign you out of your account.

  2. Select Sign In and enter your Netflix email and password.

  3. Try Netflix again.

You might need to reset your password. Go to How to change or reset your password to do this.

Go to Netflix supported browsers to update your web browser or get a different browser.

Chrome

  1. In the upper right corner of Chrome, click Menu, then click Settings.

  2. On the left, click Privacy and security.

  3. Click Third-party cookies.

  4. Make sure the setting for Allow third-party cookies is turned on.

  5. Try Netflix again.

Microsoft Edge

  1. In the upper right corner of the browser, click Settings and more.

  2. Click Settings.

  3. Click Cookies and site permissions.

  4. Click Manage and delete cookies and site data.

  5. Make sure Allow sites to save and read cookie data (recommended) is turned on.

Firefox

  1. In the upper right, click Menu, then click Settings.

  2. On the left, click Privacy & Security.

  3. Scroll down to History. Next to Firefox will, click the drop-down menu.

  4. Choose Remember history, then click Restart Firefox now.

  5. Try Netflix again.

Opera

  1. Select Menu from the upper left corner of your browser.

  2. Select Settings.

  3. Scroll down until you see Cookies.

  4. Make sure the option Allow local data to be set (recommended) is selected.

  5. Close the Settings tab to save your new settings.

  6. Try Netflix again.

Safari

  1. In the top left corner, click Safari.

  2. Click Settings , then click Advanced.

  3. Make sure Block all cookies is unchecked.

  4. Close the window, then try Netflix again.

If you use the Netflix app for Windows, follow the steps for your computer.

Resetting the app will sign you out of Netflix.

  1. Click the Start menu, then click the Settings button.

  2. Click Apps.

  3. Under Apps & features, scroll down and click Netflix > Advanced options.

  4. Under Reset, click the Reset button.

  5. Try Netflix again.

Resetting the app will sign you out of Netflix.

  1. Click the Start menu, then click Settings.

  2. On the left, click Apps > Installed apps.

  3. Scroll down to find the Netflix app.

  4. Next to the Netflix app, click the Menu, then click Advanced options.

  5. Under Reset, click the Reset button.

  6. Try Netflix again

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