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'Sorry, something went wrong' error when changing password

You may get this error message when changing or resetting a password.

Sorry, something went wrong. Please try again later.

This error message is common and usually fixes itself after a short time. If the error doesn't fix itself, these troubleshooting steps can help.

Follow these steps in order. After each step, try Netflix again.

Try again with the browser on your mobile phone or tablet, or try a different browser, like Google Chrome or Mozilla Firefox.

  1. Go to netflix.com/clearcookies. This will sign you out of your account.

  2. Select Sign In and enter your Netflix email and password.

  3. Try Netflix again.

There might be an issue with network settings on your device or your modem or router.

Try these steps. After each step, try Netflix again.

Note:For help doing these steps, you might need to contact the company that made your device, your internet service provider (ISP), or VPN provider.

  1. If you use a VPN, try turning it off.

  2. Reset the network settings on the device with the issue.

  3. Restore your modem or router to its default settings.

If you've tried the steps above and still get this error, wait at least 24 hours, then try again.

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