Netflix Playback Error NW-4-7 on Sony PlayStation

If you get the error code NW-4-7 on your PS3 or PS4, accompanied by a message that says,

Cannot Connect to Netflix. nw-4-7

This error is usually caused by an Internet setting preventing you from reaching the Netflix service. To resolve this issue, follow the troubleshooting steps below.

Steps for PlayStation 3

Verify Proper DNS Settings
  1. From the PS3 main menu, navigate to Settings.
  2. Select Network Settings.
  3. Select Internet Connection Settings.
  4. Press OK on the confirmation screen.
  5. Select Custom.
  6. Choose either Wired Connection or Wireless, depending on the type of network being used.
    • If Wireless, use the following steps before proceeding.
      • Under the WLAN section, select Enter Manually.
      • Press to the right three times to get to IP Address Setting (your previously saved SSID, Security Setting, and Password will be automatically input for you).
    • If Wired connection, select Auto-Detect for Operation mode.
  7. Select Automatic for IP Address Setting.
  8. Select Do Not Set for DHCP host name.
  9. Select Automatic for DNS Setting.
  10. Select Automatic for MTU.
  11. Select Do Not Use for Proxy Server.
  12. Select Enable for UPnP.
  13. Tap right on the analog stick until you see the option to "Press the X button to save settings."
  14. Press the X button.
  15. Select Test Connection.
Troubleshoot network connection issues
If you're still not able to connect to Netflix, here are some steps to resolve network connection issues.

Steps for PlayStation 4

Verify Proper DNS Settings
  1. From the PS4 main menu, navigate to Settings
  2. Select Network
  3. Select Set Up Internet Connection
  4. Choose either Use Wi-Fi or Use a LAN Cable depending on the connection method
    • If Wireless, use the following steps before proceeding
      • Under Use Wi-Fi section, select Custom
      • Select your Wi-Fi network name
    • If Wired connection, select Custom for Operation mode
  5. Select Automatic for IP Address Settings
  6. Select Do Not Specify for DHCP Host Name
  7. Select Automatic for DNS Settings
  8. Select Automatic for MTU Settings
  9. Select Do Not Use for Proxy Server
  10. Select Test Connection
Troubleshoot network connection issues
If you're still not able to connect to Netflix, here are some steps to resolve network connection issues.

Wait time: less than 1 minute