Why isn't Netflix working?

If Netflix isn't working, you may be experiencing a network connectivity issue, an issue with your device, or an issue with your Netflix app or account.

To get back to watching, check if there is an error code or error message on-screen and enter it into the search bar below. If your issue does not have an error code or message, search for the problem you’re experiencing, such as seeing a black screen, or being unable to sign in.


If you've searched for an article but still can't watch, check to see if we've reported any service outages. It's pretty rare, but sometimes we have problems connecting to the internet too.