Troubleshoot Errors and Issues
If Netflix isn't working, enter the error code or describe the problem in the search bar.
- Can't sign in to Netflix
- Netflix asks for sign-in every time it's opened
- Netflix freezes, stops responding, or gets stuck loading, but device isn't frozen
- Black screen with no sound
- Black screen with sound
- Can't find the Netflix app in app stores
- TV show or movie has sound issues
- Video with no sound
- My TV show or movie stops and takes me back to the title description page.
- Netflix is missing images