Netflix isn't working

If Netflix isn't working, there are a few possible causes, including:

  • A network connection issue
  • An issue with your device
  • An issue with your Netflix app or account

To get back to watching:

  • If you see an error code or message on your screen, enter the code into the search bar below to get troubleshooting steps.
  • If you don't see an error code or message, describe the problem in the search bar. Example issues include seeing a black screen, or being unable to sign in.
  • If you still can't watch, see if Netflix has a service outage.