Using Netflix on your BT or Plusnet YouView set-top box
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Welcome to Netflix on your BT or Plusnet YouView set-top box! Use this article to learn about Netflix features and how to set up and sign out of your account.
Netflix is available on select BT and Plusnet YouView set-top boxes, listed below. Netflix streaming features on supported devices include:
Navigation
On most devices, Netflix lets you browse through rows of TV shows and movies, including a row dedicated to your My List selections. Each row represents a category (Comedies, Dramas,
TV shows, etc) that we present to you based on what you’ve watched.
Resolution
Most devices are capable of streaming Netflix in high definition on fast internet connections and will play Netflix in their maximum supported resolution (see our Internet Connection Speed recommendations for more information).
Subtitles & Alternate Audio
Learn how to enable subtitles, closed captions, and alternate audio (including 5.1 surround sound), which are available on many TV shows and movies. Many devices will let you customize
the appearance of subtitles and captions. Some devices will display subtitles and captions in their default appearance, or are not configured to display subtitles.
Parental Controls
Netflix allows you to set parental controls on individual profiles.
Silent Sign-In (SSI)
Some BT set-top boxes support Silent Sign-In, a technology that enables automatic sign in. Netflix customers who are billed through BT will automatically be signed in to their Netflix
account on their new, additional, or replacement BT set-top box if that box is SSI-enabled.
|
Device Series |
Resolution |
Subtitles & Audio |
|---|---|---|
|
DTR-T1000* |
1080p |
Subtitles, Alternate Audio |
|
DTR-T2100* |
1080p |
Subtitles, Alternate Audio |
|
DTR-T2110* |
1080p |
Subtitles, Alternate Audio |
|
DB-T2200* |
1080p |
Subtitles, Alternate Audio |
|
DB-T2210* |
1080p |
Subtitles, Alternate Audio |
|
DTR-T4000* |
4K |
Subtitles, Alternate Audio, 5.1 Surround Sound |
|
Plusnet T2120 |
1080p |
Subtitles, Alternate Audio |
|
Plusnet T2220 |
1080p |
Subtitles, Alternate Audio |
*SSI-enabled
If you’re unsure of your device’s model name or number, follow the steps on the “Set up Netflix” tab to attempt to locate the Netflix app.
To connect your BT or Plusnet YouView set-top box to your Netflix account, start from the Home screen and follow the steps below.
Connect from Channel 333
-
Use your remote to navigate to Channel 333.
-
Select OK to launch the Netflix app.
-
Once in the Netflix app, select Sign In.
-
If you are not yet a member, follow the signup prompts or set up your membership online.
-
Your device is now connected to your Netflix account. Enjoy!
Connect from the YouView button
-
Press the YouView button on your remote.
-
Select Players & Apps.
-
Select Players.
-
Select Netflix.
-
Once in the Netflix app, select Sign In.
-
If you are not yet a member, follow the signup prompts or set up your membership online.
-
Your device is now connected to your Netflix account. Enjoy!
If you cannot locate the Netflix app
Your set-top box may need to be updated. To update your device, follow the steps below.
-
Press the YouView button on your remote.
-
Locate Settings and press OK.
-
Locate Device Management and press OK.
-
Locate Software Update and press OK.
-
Press OK again to prompt the set-top box to search for available updates.
-
If an update is available, a progress bar will appear to show progress of the update.
-
If the set-top box has the most up-to-date software, you will see Software is up to date.
-
-
Once the update is complete, repeat the steps above to connect from the YouView button.
To sign out of the Netflix account on your device, follow the steps below.
Exit and sign out of Netflix
-
Begin from the Netflix home screen.
-
Press the Back or Last button on your remote.
-
Select the gear icon
on the right. -
Select Sign out.
-
Select Yes to confirm.
-
You will now be given the option to sign in as a different Netflix member.
Exit Netflix without signing out
-
Begin from the Netflix home screen.
-
Press the Back or Last button on your remote.
-
Select the gear icon
on the right. -
Select Exit.
-
Select OK.
Netflix is available in Ultra HD on select BT YouView set-top boxes. To stream in Ultra HD, you will need:
-
A 2014 or newer Ultra HD TV that is capable of streaming Ultra HD content at 60 Hz, connected to your set-top box via an HDMI port that supports HDCP 2.2 or later (usually the HDMI 1 port).
-
A plan that supports streaming in Ultra HD. You can check which plan you're currently on at Netflix.com/ChangePlan.
-
A steady internet connection speed of 25 megabits per second or higher.
-
Streaming quality set to Auto or High. More information about video quality settings can be found in our playback settings article.
The following BT YouView models currently support Netflix in Ultra HD:
-
DTR-T4000