What personal information Netflix holds about you and how to request a copy

Use this article to learn what personal information Netflix holds about you and how to request a copy (also known as a “subject access request” in some regions).

I am the account owner. What information can I see about my Netflix account?

The Account page gives you access to information such as:

• Account information - account owner information you have provided to Netflix, such as email and phone number (available under Membership & Billing or Security), as well as as plan selection information (available under Plan Details or Membership).

• Notification settings - your indicated preferences with respect to Netflix communications you wish to receive (available by profile under Notification settings).

• Privacy and Data Settings - your indicated preferences with respect to:

  • Matched Identifier Communications - your indicated preferences with respect to Netflix marketing activities on third party services (available by profile under Privacy and data settings).

  • Behavioral Advertising - if you subscribe to an ad-supported subscription plan, your indicated preference with respect to whether you would like Advertisements (as defined in the Netflix Terms of Use) selected based on behavioral advertising (available by profile under Privacy and data settings, except for Kids profiles, for which we do not engage in behavioral advertising).

• Payment and Billing Information - payment details you have provided to Netflix and information about the charges we have made or attempted to make to your payment method for your subscription (available under Membership & Billing or Membership).

• Profiles - details of any profiles that have been created within your Netflix account, including playback preferences (available by profile under Profile & Parental Controls or Profiles).

• Content Interaction History - a history of your Viewing activity and information regarding your interactions with content titles on Netflix, such as movies and TV shows you have rated (available by profile under Viewing activity).

• Access & device information - shows you details about signed-in devices that have been active on the account in the last 90 days.

I am the account owner. How do I obtain a copy of the data Netflix holds about me?

Go to https://www.netflix.com/account/getmyinfo and follow the instructions.

It may take up to 30 days from the date we verify your request to produce the requested information. If you have any trouble, please reach out to privacy@netflix.com.

I am not the account owner, but the account owner has shared their Netflix account with me and I have added my email address to the profile that I use. How do I obtain a copy of the data Netflix holds about me?

If you have provided your email address in connection with a profile (more information), you may contact us at privacy@netflix.com to request a copy of your personal information.

Please note that the account owner will be notified of your request.

It may take up to 30 days from the date we verify your identity to produce the requested information.