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Netflix says 'App update needed.'

If you get an error message when trying to watch a livestream that says:

App update needed. First, make sure your OS is up to date. Then, update your Netflix app and try again.

It means the operating system or the Netflix app on your device needs to be updated for you to be able to watch Live events.

Follow the steps below to update both:

Choose your device type and follow the steps to update your operating system.

You can update your Android device's OS (operating system) from the Settings app. Visit Google's support site to get the exact steps or to troubleshoot an issue.

You can update your iPhone or iPad to the latest available iOS or iPadOS version from the Settings app. Visit Apple's support site to get the exact steps or to troubleshoot an issue.

Choose your device type and follow the steps to update your Netflix app.

  1. From your Android phone or tablet, open the Netflix page in the Play Store.

  2. Tap Update.

Note: If you don't see this option, your app is already up to date.

Troubleshooting

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  1. Go to the home screen, then tap App Store.

  2. Tap Search, and enter "Netflix".

  3. In the list, find and tap Netflix, then tap Update. You may need to enter your Apple ID password. If you forgot it, follow Apple's steps to reset it.

  4. When the update is done, try Netflix again.

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