Using Netflix on your Play set-top box
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Welcome to Netflix on your Play set-top box! Use this article to learn about Netflix features and how to set up and sign out of your account.
Netflix is available on select Play set-top boxes, listed below. Netflix streaming features on supported devices include:
Navigation
On most devices, Netflix lets you browse through rows of TV shows and movies, including a row dedicated to your My List selections. Each row represents a category (Comedies, Dramas,
TV shows, etc) that we present to you based on what you’ve watched.
Resolution
Most devices are capable of streaming Netflix in high definition on fast internet connections and will play Netflix in their maximum supported resolution (see our Internet Connection Speed recommendations for more information).
Subtitles & Alternate Audio
Learn how to enable subtitles, closed captions, and alternate audio (including 5.1 surround sound), which are available on many TV shows and movies. Many devices will let you customize
the appearance of subtitles and captions. Some devices will display subtitles and captions in their default appearance, or are not configured to display subtitles.
Parental Controls
Netflix allows you to set parental controls on individual profiles.
Silent Sign-In (SSI)
Some Play set-top boxes support Silent Sign-In, a technology that enables automatic sign in. Netflix customers who are billed through Play will automatically be signed in to their Netflix
account on their new, additional, or replacement Play set-top box if that box is SSI-enabled.
|
Device Series |
Resolution |
Subtitles & Audio |
|---|---|---|
|
PLAY NOW TV BOX* |
4k |
Subtitles, Alternate Audio, 5.1 Surround Sound |
*SSI-enabled
If you’re unsure of your device’s model name, follow the steps in the “Set up Netflix” section to attempt to locate the Netflix app.
To connect your Play set-top box to your Netflix account, start from the Home screen and choose from the options below.
Connect from your remote
-
Press the Netflix button on your remote.
-
Once in the Netflix app, select Sign In.
-
If you are not yet a member, follow the signup prompts or set up your membership online.
-
-
Enter your Netflix email address and password and select Continue.
Your device is now connected to your Netflix account. Enjoy!
Connect from Channel 22
-
Use your remote to navigate to Channel 22
-
Once in the Netflix app, select Sign In.
-
If you are not yet a member, follow the signup prompts or set up your membership online.
-
Your device is now connected to your Netflix account. Enjoy!
To sign out of the Netflix account on your device, follow the steps below.
Exit and sign out of Netflix
-
Begin from the Netflix home screen.
-
Press the Back or Last button on your remote.
-
Select the gear icon
on the right. -
Select Sign out.
-
Select Yes to confirm.
-
You will now be given the option to sign in as a different Netflix member.
Exit Netflix without signing out
-
Begin from the Netflix home screen.
-
Press the Back or Last button on your remote.
-
Select the gear icon
on the right. -
Select Exit.
-
Select OK.
Netflix is available in Ultra HD on select Play set-top boxes. To stream in Ultra HD, you will need:
-
A 2014 or newer Ultra HD TV that is capable of streaming Ultra HD content at 60 Hz, connected to your set-top box via an HDMI port that supports HDCP 2.2 or later (usually the HDMI 1 port).
-
A plan that supports streaming in Ultra HD. You can check which plan you're currently on at Netflix.com/ChangePlan.
-
A steady internet connection speed of 25 megabits per second or higher.
-
Streaming quality set to Auto or High. More information about video quality settings can be found in our playback settings article.
The following Play models currently support Netflix in Ultra HD:
-
PLAY NOW TV BOX
Netflix is available in HDR on select Play set-top boxes. To stream in HDR, you will need:
-
A smart TV that supports either Dolby Vision or HDR10 and Netflix, connected to your device via an HDMI port that supports HDCP 2.2 or later (usually the HDMI 1 port).
-
A 4 Screen Netflix plan. You can check which plan you're currently on at Netflix.com/ChangePlan.
-
A steady internet connection speed of 25 megabits per second or higher.
-
Streaming quality set to High. More information about video quality settings can be found in our playback settings article.
The following Play models currently support Netflix in HDR:
-
PLAY NOW TV BOX