Using Netflix on your Swisscom set-top box

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Using Netflix on your Swisscom set-top box

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Using Netflix on your Swisscom set-top box

Welcome to Netflix on your Swisscom set-top box! Use this article to learn about Netflix features and how to set up and sign out of your account.

Supported Models and Features

Set up Netflix

Sign out of Netflix

Netflix in Ultra HD

Netflix in HDR

Netflix is available on select Swisscom set-top boxes. Netflix streaming features on supported devices include:

Navigation
On most devices, Netflix lets you browse through rows of TV shows and movies, including a row dedicated to your My List selections. Each row represents a category (Comedies, Dramas, TV shows, etc) that we present to you based on what you’ve watched.

Resolution
Most devices are capable of streaming Netflix in high definition on fast internet connections and will play Netflix in their maximum supported resolution (see our Internet Connection Speed recommendations for more information).

Subtitles & Alternate Audio
Learn how to enable subtitles, closed captions, and alternate audio (including 5.1 surround sound), which are available on many TV shows and movies. Many devices will let you customize the appearance of subtitles and captions. Some devices will display subtitles and captions in their default appearance, or are not configured to display subtitles.

Parental Controls
Netflix allows you to set parental controls on individual profiles.

Silent Sign-In (SSI)
Some Swisscom set-top boxes support Silent Sign-In, a technology that enables automatic sign in. Netflix customers who are billed through Swisscom will automatically be signed in to their Netflix account on their new, additional, or replacement Swisscom set-top box if that box is SSI-enabled.

Device Series	Resolution	Subtitles & Audio
UHD Swisscom TV-Box*	4K	Subtitles, Alternate Audio, 5.1 Surround Sound, HDR

*SSI-enabled

If you’re unsure of your device’s model name, follow the steps on the “Set up Netflix” tab to attempt to locate the Netflix app.

To connect your Swisscom set-top box to your Netflix account, start from the Home screen and choose from the options below.

Connect from the Menu

Press the Home button on your remote.
Locate the Apps menu and press OK.
Locate the Netflix app and press OK.
Once in the Netflix app, select Sign In.
- If you are not yet a member, follow the signup prompts or set up your membership online.

Your device is now connected to your Netflix account. Enjoy!

Note:

If you sign up on your set-top box, you will not be asked to create a password. When you have completed signup, you will receive an email from Netflix prompting you to create a password on your mobile or web browser. You can stream on your set-top box without a password, but must create one to sign in on any other device. If you didn't receive or no longer have the email, you can create a password anytime by visiting Netflix.com/LoginHelp.

Connect from Channel 999

Use your remote to navigate to Channel 999.
Select OK to launch the Netflix app.
Once in the Netflix app, select Sign In.
- If you are not yet a member, follow the signup prompts or set up your membership online.

Your device is now connected to your Netflix account. Enjoy!

Note:

If you sign up on your set-top box, you will not be asked to create a password. When you have completed signup, you will receive an email from Netflix prompting you to create a password on your mobile or web browser. You can stream on your set-top box without a password, but must create one to sign in on any other device. If you didn't receive or no longer have the email, you can create a password anytime by visiting Netflix.com/LoginHelp.

To sign out of the Netflix account on your device, follow the steps below.

Exit and sign out of Netflix

Begin from the Netflix home screen.
Press the Back or Last button on your remote.
Select the gear icon on the right.
Select Sign out.
Select Yes to confirm.
You will now be given the option to sign in as a different Netflix member.

Exit Netflix without signing out

Begin from the Netflix home screen.
Press the Back or Last button on your remote.
Select the gear icon on the right.
Select Exit.
Select OK.

Netflix is available in Ultra HD on select Swisscom set-top boxes. To stream in Ultra HD, you will need:

A 2014 or newer Ultra HD TV with the Netflix app, connected to your set-top box via an HDMI port that supports HDCP 2.2 or later (usually the HDMI 1 port).
A plan that supports streaming in Ultra HD. You can check which plan you're currently on at Netflix.com/ChangePlan.
A steady internet connection speed of 25 megabits per second or higher.
Streaming quality set to High or Auto. More information about video quality settings can be found in our playback settings article.

The following Swisscom models currently support Netflix in Ultra HD:

UHD Swisscom TV-Box

Netflix is available in HDR on select Swisscom set-top boxes. To stream in HDR, you will need:

A TV that supports either Dolby Vision or HDR and Netflix. (If you use a set-top box to stream Netflix, both the set-top box and TV must support HDR.)
A 4 Screen Netflix plan. You can check which plan you're currently on at Netflix.com/ChangePlan.
A steady internet connection speed of 25 megabits per second or higher.
Streaming quality set to High. More information about video quality settings can be found in our playback settings article.

The following Swisscom models currently support Netflix in HDR:

UHD Swisscom TV-Box

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