Comcast Xfinity Package with Netflix

Customers in the United States can sign up for an eligible Xfinity package that includes a Netflix subscription.

Once you've signed up, activate to link your new or existing Netflix account.

Use this article if Netflix is included or was added to your Xfinity package.

How do I activate Netflix?

Link via set-top box

  1. Launch the Netflix app from your Xfinity X1 set-top box. (Refer to the “Set up Netflix” section on Using Netflix on your Xfinity X1 set-top box for instructions.)

    Note:
    Make sure you're not launching the app from your Smart TV or another device.
  2. Follow the prompts to link your existing Netflix account to your Xfinity package, or create a new Netflix account and link to your Xfinity package.

    Note:
    You may need to sign out of your Netflix account on your X1 set-top box to begin the linking process


If you accidentally linked the wrong account, refer to "I accidentally linked the wrong Netflix account to my package" below.

Link via activation link

Once you've signed up for an eligible package, you will receive an email that contains an activation link.

  1. Click the link.

  2. Follow the prompts to link your existing Netflix account to your Xfinity package, or create a new Netflix account and link to your package.

Note:
 If you switched from Comcast third-party billing to the package, your account will be automatically activated.

How do I link my Netflix DVD account to my Xfinity package?

DVD accounts cannot be linked to an Xfinity package. Only Netflix streaming accounts can be linked.

  • If you have a Netflix DVD-only account, you can sign up for a streaming account with a different email address in order to link Netflix to your Xfinity package.

  • If you have a Netflix streaming account that is connected with a DVD plan, you will need to remove streaming and sign up for a separate streaming account with a different email address in order to link your Xfinity package.

  • If you have linked a Netflix streaming account to your Xfinity package, you cannot add a DVD plan. You will need to sign up for a DVD plan with a separate email address and payment method.

How can I check if Netflix is included in or added to my package?

Please contact your provider to see if Netflix is included in or was added to your package.

I accidentally linked the wrong Netflix account to my package

Please contact customer service and provide the email address for the Netflix account that is incorrectly linked so that we can help you link the correct Netflix account to your package.

What will happen to my Netflix account if I cancel my package or service?

If you cancel your package or service, one of two things will happen:

  • If your Netflix account has a valid payment method (credit or debit card, for example) on file, you will continue to stream uninterrupted and we will charge your payment method.

  • If your Netflix account does not have a valid payment method on file, your account will go on hold. To continue streaming, sign in to your Netflix Account page and add a new payment method.

How do I change my Netflix plan?

Visit netflix.com/changeplan to select an available plan. You cannot downgrade to a plan lower than what is included in your package.

If you upgrade your Netflix plan, your bill will reflect the additional charge based on the Netflix retail price.

Note:
You must wait 12 hours after changing your plan to make additional plan changes. Plan change eligibility is determined by the partner.

What happens to my Netflix gift card or promotional balance when I link my account to this package?


Once you link your account to this package, your gift balance will be held on your Netflix account for future use. If you decide to cancel your package, we will continue to bill your gift card or promotional balance.

Why am I still being charged on my previous payment method?

If you have Netflix as part of a package, you must link your existing Netflix account to stop being charged on your previous payment method.

  • If you haven’t linked your account, follow the steps above under “How do I activate Netflix?”.

  • If you linked your account, you may have linked to a different Netflix account or mistyped your email and accidentally created a duplicate account. To resolve this, follow the steps under “I accidentally linked the wrong Netflix account to my package”.

I'm having trouble signing in to Netflix

If you don’t remember your Netflix login information, go to netflix.com/loginhelp.

If you see the message “Sorry, we can't find an account with this email address,” it's possible that you accidentally mistyped your email while linking your account. To resolve this, try the following:

  1. If you are signed in to Netflix on your Comcast Xfinity X1 set-top box:

    1. Launch the Netflix app.

    2. Select Get Help to view your Netflix account email.

  2. If you are signed in to Netflix on a mobile or web browser:

    1. Go to your Account.

    2. Your Netflix account email is displayed under Membership & Billing.

      • From here you can Change account email, if necessary.

  3. If you still can't sign in:

    1. Contact Comcast and tell the agent you need help recovering your Netflix login information.

    2. Provide the agent the email address you wish to use for Netflix.

    3. Your request will be processed within 1-2 days, then you will receive a Netflix email with steps to reset your password.

Why was my Netflix account canceled?

Your Netflix account may be canceled if:

  • you cancel or pause

    • a package that is linked to a Netflix account

    • a Netflix subscription that was added to your package

  • we did not receive payment from your service provider

If you did not request a cancellation and your service provider account is in good standing, try re-linking your Netflix account using the steps in "How do I activate my package with Netflix?". If those steps do not work, please contact your service provider to check your account status.

How do I cancel Netflix?

Please contact Xfinity customer support to cancel your Xfinity package or Netflix subscription.

See "What happens to my Netflix account if I cancel my package?" for more information.

How do I contact Xfinity customer support?

You can contact Xfinity customer support at 1-800-934-6489. Be sure to tell the Xfinity agent that you have Netflix through your Xfinity package.