Using Netflix on your Comcast Xfinity X1 set-top box

Welcome to Netflix on your Comcast Xfinity X1 set-top box! Use this article to learn about Netflix features and how to set up and sign out of your account.

Supported Models and Features
Set up Netflix
Sign out of Netflix
Netflix in Ultra HD
Netflix in HDR

Netflix is available on select Comcast Xfinity X1 set-top boxes, listed below. Netflix streaming features on supported devices include:

Navigation
On most devices, you can browse through rows of TV shows and movies, including a row dedicated to your My List selections. Each row represents a category such as comedies, dramas, or TV shows that we show you based on what you’ve watched.

Resolution
Most devices can stream Netflix in high definition on fast internet connections and will play Netflix in their maximum supported resolution.

Parental controls
You can set parental controls on individual profiles.

Subtitles & alternate audio
Learn how to turn on subtitles, closed captions, and alternate audio (including 5.1 surround sound), which are available on many TV shows and movies. Many devices let you choose the appearance of subtitles and captions. Some devices display subtitles and captions in their default appearance, or aren't set up to display subtitles.

Silent Sign-In (SSI)
Some X1 set-top boxes support Silent Sign-In, a technology that enables automatic sign in. Netflix customers who are billed through Comcast/Xfinity will automatically be signed in to their Netflix account on their new, additional, or replacement X1 set-top box if that box is SSI-enabled.

Device Series

Resolution

Subtitles & Audio

Arris XG1v2 - MX011AN* (X1)

1080p

Subtitles, Alternate Audio, 5.1 Surround Sound

Arris XG1v3 - AX013AN* (X1)

1080p

Subtitles, Alternate Audio, 5.1 Surround Sound

Arris XG1v4* (X1)

4K

Subtitles, Alternate Audio, 5.1 Surround Sound

Cisco G8 - CS011AN* (X1)

1080p

Subtitles, Alternate Audio, 5.1 Surround Sound

Cisco XiD - CXD01AN* (X1)

1080p

Subtitles, Alternate Audio, 5.1 Surround Sound

Pace XG1v1 - PX001AN* (X1)

1080p

Subtitles, Alternate Audio, 5.1 Surround Sound

Pace XG2v2 - PX022AN* (X1)

1080p

Subtitles, Alternate Audio, 5.1 Surround Sound

Pace XG1v3 - PX013AN* (X1)

1080p

Subtitles, Alternate Audio, 5.1 Surround Sound

Pace Xi3v2 - PX032AN* (X1)

1080p

Subtitles, Alternate Audio, 5.1 Surround Sound

Pace Xi5 - PX051AE* (X1)

1080p

Subtitles, Alternate Audio, 5.1 Surround Sound

Pace XiD - PXD01AN* (X1)

1080p

Subtitles, Alternate Audio, 5.1 Surround Sound

Sam XG2v2 - SX022AN* (X1)

1080p

Subtitles, Alternate Audio, 5.1 Surround Sound

Comcast_Arris_Xi6_4.2.2* (X1)

4K

Subtitles, Alternate Audio, 5.1 Surround Sound

Xfinity Flex

4K

Subtitles, Alternate Audio, 5.1 Surround Sound

*SSI-enabled

If you’re unsure of your device’s model name or number, follow the steps in the “Set up Netflix” section to attempt to locate the Netflix app.

To connect your Comcast Xfinity X1 set-top box to your Netflix account, start from the Home screen and choose from the options below.

Connect from the Apps menu

  1. Press the XFINITY button on your remote.

  2. Scroll to and select Apps or Networks.

  3. Locate the Netflix app, then press OK.

  4. Once in the Netflix app, select Sign In.

Your device is now connected to your Netflix account. Enjoy!

Connect from your X1 Voice Remote

  1. Say "Netflix" into your X1 Voice Remote.

  2. Once in the Netflix app, select Sign In.

Your device is now connected to your Netflix account. Enjoy!

To sign out of the Netflix account on your device, follow the steps below.

Exit and sign out of Netflix

  1. Go to the Netflix Home screen.

  2. On your remote, press the Back or Last button.

  3. On the right, select Settings gear icon .

  4. Select Sign out.

  5. Select Yes to confirm.

Exit Netflix without signing out

  1. Go to the Netflix Home screen.

  2. On your remote, press the Back or Last button.

  3. On the right, select Settings gear icon .

  4. Select Exit.

  5. Select OK.

Netflix is available in Ultra HD on select Comcast Xfinity X1 set-top boxes. To stream in Ultra HD, you will need:

  • A Netflix plan that supports streaming in Ultra HD.

  • A 2014 or newer Ultra HD TV that is capable of streaming Ultra HD content at 60 Hz, connected to your set-top box via an HDMI port that supports HDCP 2.2 or later (usually the HDMI 1 port).

  • A steady internet connection speed of 25 megabits per second or higher.

  • Streaming quality set to High or Auto.

The following X1 models currently support Netflix in Ultra HD:

  • Arris XG1v4 (X1)

  • Comcast_Arris_Xi6_4.2.2 (X1)

  • Xfinity Flex

Netflix is available in HDR on select Comcast Xfinity X1 set-top boxes. To stream in HDR, you will need:

  • A Netflix plan that supports streaming in Ultra HD.

  • A streaming device that supports either Dolby Vision or HDR and Netflix.

  • A smart TV that supports either Dolby Vision or HDR10 connected to your device via an HDMI port that supports HDCP 2.2 or later (usually the HDMI 1 port).

  • A steady internet connection speed of 25 megabits per second or higher.

  • Streaming quality set to High.

The following X1 models currently support Netflix in HDR:

  • Arris XG1v4 (X1)

  • Comcast_Arris_Xi6_4.2.2 (X1)

  • Xfinity Flex