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Netflix Billing through Comcast Xfinity

Eligible customers can add Netflix to their Xfinity bill.

Use this article if a Netflix subscription charge is listed on your Xfinity bill.

Rejoin or sign up for a Netflix account on your X1 cable box. (Refer to the “Set up Netflix” section on Using Netflix on your Comcast Xfinity X1 cable box for instructions.) Billing eligibility is determined by Comcast.

Check the Membership section on your Netflix Account page. You can also check with your provider to see if Netflix is part of your bill.

If you are unable to access your Netflix account, please see “I'm having trouble signing in to Netflix” below.

Your Netflix billing date corresponds to the day you signed up for your Netflix account (or the date you have chosen to be billed). Your Netflix billing date may vary from your provider’s billing date.

Sign in to your account to view your Netflix payment history and current service period.

  1. Go to the Manage payment info page. You may need to sign in if you haven’t already.

  2. Enter a new payment method and select Save.

If you are unable to access your Netflix account, please see “I'm having trouble signing in to Netflix” below.

You can change your Netflix plan at any time during your membership.

If you are unable to access your Netflix account, please see "I'm having trouble signing in to Netflix" below.

If you don’t remember your Netflix login information, go to netflix.com/loginhelp.

If you see the message “Sorry, we can't find an account with this email address,” follow the steps below.

  • If you are signed in to Netflix on your Comcast Xfinity X1 cable box:

    1. Launch the Netflix app.

    2. Select Get Help to view your Netflix account email.

  • If you are signed in to Netflix on a mobile or web browser:

    1. Go to your Account.

    2. Select Security to see your Netflix account email.

    3. From here you can change your account email, if necessary.

  • If you still can't sign in:

    1. Contact Xfinity (Comcast) and tell the agent you need help recovering your Netflix login information.

    2. Provide the agent the email address you wish to use for Netflix.

    3. Your request will be processed within 1-2 days, then you will receive a Netflix email with steps to reset your password.

Netflix is unable to provide refunds to accounts billed through a third party. If you believe that you were charged in error, and you’ve confirmed that no one in your household created an account on your behalf, please contact your provider to request cancellation.

If your Netflix account was canceled without your consent, confirm that no one else with access to your account requested the cancellation. If not, please contact your provider to check your account status and ask the following questions:

  • Do they see the last Netflix charge attempt? Can they explain why it was declined?

  • Are there enough available funds to cover the charge from Netflix?

You can cancel Netflix at anytime during your membership.

If you are unable to access your Netflix account, please see "I'm having trouble signing in to Netflix" below.

You can contact Xfinity (Comcast) customer support at 1-800-934-6489 or visiting their support site.

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