Netflix Billing through Comcast Xfinity

Eligible customers can add Netflix to their Xfinity bill.

Use this article if a Netflix subscription charge is listed on your Xfinity bill.

If you have Netflix included in your Xfinity package, see Using Netflix with a Comcast Xfinity Package.

How can I pay for Netflix on my Xfinity bill?

Rejoin or sign up for a Netflix account on your X1 set-top box. (Refer to the “Set up Netflix” section on Using Netflix on your Comcast Xfinity X1 set-top box for instructions.) Billing eligibility is determined by Comcast.

How do I check if Netflix is billed through Xfinity?

Check the Membership & Billing or Membership section on your Netflix Account page. You can also check with your provider to see if Netflix is part of your bill.

If you are unable to access your Netflix account, please see “I'm having trouble signing in to Netflix” below.

Why is my Netflix billing date different from my provider's billing date?

Your Netflix billing date corresponds to the day you signed up for your Netflix account (or the date you have chosen to be billed). Your Netflix billing date may vary from your provider’s billing date.

How do I change my payment method?

Go to the Manage payment info page. You may need to sign in if you haven’t already.
Enter a new payment method and select Save.

If you are unable to access your Netflix account, please see “I'm having trouble signing in to Netflix” below.

How do I change my Netflix plan?

You can change your Netflix plan at any time during your membership.

If you are unable to access your Netflix account, please see "I'm having trouble signing in to Netflix" below.

I’m having trouble signing in to Netflix

If you don’t remember your Netflix login information, go to netflix.com/loginhelp.

If you see the message “Sorry, we can't find an account with this email address,” follow the steps below.

If you are signed in to Netflix on your Comcast Xfinity X1 set-top box:
1. Launch the Netflix app.
2. Select Get Help to view your Netflix account email.
  - You can change your email on netflix.com/account, or contact us for assistance.
If you are signed in to Netflix on a mobile or web browser:
1. Go to your Account.
2. Your Netflix account email is displayed under Membership & Billing.
  - For some accounts, select Security to see your Netflix account email.
3. From here you can Change account email, if necessary.
If you still can't sign in:
1. Contact Xfinity (Comcast) and tell the agent you need help recovering your Netflix login information.
2. Provide the agent the email address you wish to use for Netflix.
3. Your request will be processed within 1-2 days, then you will receive a Netflix email with steps to reset your password.

There is an unauthorized Netflix charge on my bill

Netflix is unable to provide refunds to accounts billed through a third party. If you believe that you were charged in error, and you’ve confirmed that no one in your household created an account on your behalf, please contact your provider to request cancellation.

Why was my Netflix account canceled?

If your Netflix account was canceled without your consent, confirm that no one else with access to your account requested the cancellation. If not, please contact your provider to check your account status and ask the following questions:

Do they see the last Netflix charge attempt? Can they explain why it was declined?
Are there enough available funds to cover the charge from Netflix?

How do I cancel Netflix?

You can cancel Netflix at anytime during your membership.