Eligible customers can add Netflix to their Xfinity bill.
Use this article if a Netflix subscription charge is listed on your Xfinity bill.
If you have Netflix included in your Xfinity package, see Comcast Xfinity Package with Netflix.
Rejoin or sign up for a Netflix account on your X1 set-top box. (Refer to the “Set up Netflix” section on Using Netflix on your Comcast Xfinity X1 set-top box for instructions.) Billing eligibility is determined by Comcast.
Netflix DVD accounts cannot be added to your Xfinity bill.
If you have a DVD-only account, you can sign up for a new Netflix streaming account with a different email on your X1 set-top box.
If you have a streaming and DVD account, you can cancel the streaming account, then use a different email to sign up for a new streaming account on your X1 set-top box. You will not be able to keep your viewing history from the old account.
Check the Membership & Billing section on your Netflix Account page. You can also check with your provider to see if Netflix is part of your bill.
If you are unable to access your Netflix account, please see “I'm having trouble signing in to Netflix” below.
Your Netflix billing date corresponds to the day you signed up for your Netflix account (or the date you have chosen to be billed). Your Netflix billing date may vary from your provider’s billing date.
Sign in to your account to view your Netflix billing details and current service period.
Sign in to your Netflix Account.
Under Membership & Billing, select Manage payment info.
Enter a new payment method and select Save.
If you are unable to access your Netflix account, please see “I'm having trouble signing in to Netflix” below.
You can change your Netflix plan at any time during your membership.
If you are unable to access your Netflix account, please see "I'm having trouble signing in to Netflix" below.
If you don’t remember your Netflix login information, go to netflix.com/loginhelp.
If you see the message “Sorry, we can't find an account with this email address,” follow the steps below.
If you are signed in to Netflix on your Comcast Xfinity X1 set-top box:
Launch the Netflix app.
Select Get Help to view your Netflix account email.
You can change your email on netflix.com/youraccount, or contact us for assistance.
If you are signed in to Netflix on a mobile or web browser:
Go to your Account.
Your Netflix account email is displayed under Membership & Billing.
From here you can Change account email, if necessary.
If you still can't sign in:
Contact Xfinity (Comcast) and tell the agent you need help recovering your Netflix login information.
Provide the agent the email address you wish to use for Netflix.
Your request will be processed within 1-2 days, then you will receive a Netflix email with steps to reset your password.
Netflix is unable to provide refunds to accounts billed through a third party. If you believe that you were charged in error, and you’ve confirmed that no one in your household created an account on your behalf, please contact your provider to request cancellation.
If your Netflix account was canceled without your consent, confirm that no one else with access to your account requested the cancellation. If not, please contact your provider to check your account status and ask the following questions:
Do they see the last Netflix charge attempt? Can they explain why it was declined?
Are there enough available funds to cover the charge from Netflix?
You can cancel Netflix at anytime during your membership.
If you are unable to access your Netflix account, please see "I'm having trouble signing in to Netflix" below.
You can contact Xfinity (Comcast) customer support at 1-800-934-6489 or visiting their support site.