Billing FAQs: Comcast / XFINITY

Comcast Xfinity billing with Netflix is currently available to eligible customers who sign up for a new Netflix account or rejoin through a compatible Comcast X1 set-top box.

Note:
If you're looking for information on your Xfinity Package that includes Netflix, please visit Billing FAQs: Comcast Xfinity Package (Bundle).

How can I pay for Netflix on my Xfinity bill?

To sign up for Xfinity billing with Netflix, you must sign up for a new Netflix account or rejoin through a compatible Comcast X1 set-top box. You will be automatically enrolled in Xfinity billing. Billing eligibility is determined by Comcast. If you are not eligible for Xfinity billing due to Comcast eligibility requirements, you will not be able to sign up on the X1 set-top box and should contact Comcast for support.

If you are a Comcast customer but do not have an X1 set-top box, please contact Comcast to learn about upgrade options and eligibility requirements.

If you are a DVD customer, you must create a separate Netflix streaming account to be billed by Comcast.

How do I check to see if I am billed on my Xfinity account?

To check if you are billed through Xfinity, visit the Membership and Billing section of your Netflix Account page. If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.

You can also check with Comcast to see if Netflix is a part of your service package.

Why is my Netflix billing date different from my Xfinity billing date?

Your service period is based on your Netflix billing date, which corresponds to the day you signed up for your Netflix account. You may receive your monthly partner bill on a different date from your Netflix billing date.

Netflix is a prepaid service. If your service plan with your billing partner is postpaid, this may also cause a mismatch in billing dates.

Visit your Account page to view your Netflix Billing details and current service period.

How do I change my method of payment?

If you no longer wish to have Netflix charged to your Xfinity bill and want to pay directly through Netflix, please visit Netflix.com/YourAccountPayment to switch to a new payment method. If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.

If you would like to make changes to how you pay your Xfinity bill, please contact Comcast directly.

How do I change my Netflix plan?

To learn how to change your plan, visit How do I change my plan? If you are unable to access your Netflix account, please see "I’m having trouble signing in to Netflix" below.

How do I cancel Netflix?

To learn how to cancel your Netflix account, visit How do I cancel Netflix? If you are unable to access your Netflix account, please see "I’m having trouble signing in to Netflix" below.

I’m seeing a Netflix charge on my Comcast Xfinity bill that I did not authorize.

Netflix is unable to provide refunds to accounts billed by Comcast Xfinity. If you believe that you were charged in error, and you’ve confirmed that no one in your household created an account on your behalf, contact Comcast for support. If you’d like to cancel your Comcast Xfinity-billed account, visit How do I cancel Netflix? If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.

How can I pay for Netflix on my Comcast bill if I already have a Netflix DVD account?

If you have a Netflix DVD account, you must sign up for a streaming account with a different email address to be billed by Comcast. You will not be able to retain your streaming history on this new account.

If you already have a streaming account tied to your DVD plan, this account will continue to be billed by your method of payment on file unless you cancel.

If you already have a streaming account billed by Comcast, you will be unable to add a DVD plan, and will have to sign up for the DVD plan with a separate email address.

I’m billed by Comcast and I’m having trouble signing in to Netflix.

If you’ve forgotten or are unsure of your password, visit Netflix.com/LoginHelp.

If you are seeing the message “Sorry, we can't find an account with this email address,” follow the steps below.

  1. If you have access to your Comcast Xfinity X1 set-top box, you may still be signed in. Launch the Netflix app and follow these steps:

    1. From the Netflix home screen, press the up arrow on your remote until you reach the menu bar, then select Settings.

    2. To update the account email address, select Change email.

    3. If prompted, enter the account password and select Next.

    4. Enter a new email address and select Next.

    5. Select Back to Settings.

  2. If you do not have access to your X1 set-top box, or are not signed in:

    1. Contact Comcast and tell the agent you need help recovering your Netflix login information.

    2. Be prepared to give the agent the email address you wish to use for Netflix.

    3. The agent will follow their internal processes, and within 1-2 days your email address will be updated and you will receive a Netflix email guiding you to reset your password.

How do I contact Comcast customer support?

You can contact Comcast customer support at 1-800-934-6489.