Customers in the United States can sign up for an eligible Xfinity package that includes a Netflix subscription.
Once you've signed up, activate to link your new or existing Netflix account.
Use this article if you have Netflix included in your Xfinity package.
If a separate Netflix charge appears on your Xfinity bill, see Netflix Billing through Comcast Xfinity.
Launch the Netflix app from your Xfinity X1 set-top box. (Refer to the “Set up Netflix” section on Using Netflix on your Xfinity X1 set-top box for instructions.)
Follow the prompts to link your existing Netflix account to your Xfinity package, or create a new Netflix account and link to your Xfinity package.
If you accidentally linked the wrong account, refer to "I accidentally linked the wrong Netflix account to my package" below.
Once you've signed up for an eligible package, you will receive an email that contains an activation link.
Click the link.
Follow the prompts to link your existing Netflix account to your Xfinity package, or create a new Netflix account and link to your package.
DVD accounts cannot be linked to an Xfinity package. Only Netflix streaming accounts can be linked.
If you have a Netflix DVD-only account, you can sign up for a streaming account with a different email address in order to link Netflix to your Xfinity package.
If you have a Netflix streaming account that is connected with a DVD plan, you will need to remove streaming and sign up for a separate streaming account with a different email address in order to link your Xfinity package.
If you have linked a Netflix streaming account to your Xfinity package, you cannot add a DVD plan. You will need to sign up for a DVD plan with a separate email address and payment method.
Please contact your provider to see if Netflix is included with your package.
If you cancel your package or service, one of two things will happen:
If your Netflix account has a valid payment method (credit or debit card, for example) on file, you will continue to stream uninterrupted and we will charge your payment method.
If your Netflix account does not have a valid payment method on file, your account will go on hold. To continue streaming, sign in to your Netflix Account page and add a new payment method.
Visit netflix.com/changeplan to select an available plan. You cannot downgrade to a plan lower than what is included in your package.
If you upgrade your Netflix plan, your bill will reflect the additional charge based on the Netflix retail price.
Once you link your account to this package, your gift balance will be held on your Netflix account for future use. If you decide to cancel your package, we will continue to bill your gift card or promotional balance.
It's possible that you accidentally mistyped your email while linking your account and created a duplicate account. To resolve this, try the following:
Launch the Netflix app on your X1 set-top box.
Select Get Help to view your Netflix account email.
Confirm the email address you entered is typed correctly. If not, follow the steps under "I accidentally linked the wrong Netflix account to my package" to link the correct account.
If you don’t remember your Netflix login information, go to netflix.com/loginhelp.
If you see the message “Sorry, we can't find an account with this email address,” it's possible that you accidentally mistyped your email while linking your account. To resolve this, try the following:
If you are signed in to Netflix on your Comcast Xfinity X1 set-top box:
Launch the Netflix app.
Select Get Help to view your Netflix account email.
You can change your email on netflix.com/youraccount, or contact us for assistance.
If you are signed in to Netflix on a mobile or web browser:
Go to your Account.
Your Netflix account email is displayed under Membership & Billing.
From here you can Change account email, if necessary.
If you still can't sign in:
Contact Comcast and tell the agent you need help recovering your Netflix login information.
Provide the agent the email address you wish to use for Netflix.
Your request will be processed within 1-2 days, then you will receive a Netflix email with steps to reset your password.
If you cancel or pause a package that is linked to a Netflix account, your Netflix account will go on hold if there is no other payment method on file.
If your package is still active and your Netflix account was put on hold or canceled, try to re-link your Netflix account by following "How do I activate my package with Netflix?". If those steps do not work, please contact your provider to check your account status.
Please contact Xfinity customer support to cancel your Xfinity package and stop paying for Netflix.
If your Netflix account has a valid payment method on file, we will immediately resume billing that payment method and your streaming will continue uninterrupted. If you want to cancel your Netflix plan, please contact us after you've canceled with your provider.
If your Netflix account doesn't have a valid payment method on file, your account will immediately go on hold. To continue streaming, you must visit your Netflix Account page and add a new payment method.
You can contact Xfinity customer support at 1-800-934-6489. Be sure to tell the Xfinity agent that you have Netflix through your Xfinity package.