Xfinity Package with Netflix Included (Bundle)

Customers in the United States can sign up for an eligible Comcast Xfinity package that includes a Netflix subscription.

Once you've signed up for an Xfinity package that includes Netflix, which requires an Xfinity X1 set-top box, you'll want to link a new or existing Netflix account.

Use this article if you have Netflix included in your Xfinity package.

How can I link my Netflix account to my Xfinity package?

Link via set-top box

  1. Launch the Netflix app from your Xfinity X1 set-top box. (Refer to the “Set up Netflix” section on Using Netflix on your Xfinity X1 set-top box for instructions.)

    Note:
    Make sure you're not launching the app from your Smart TV or another device.
  2. Follow the prompts to link your existing Netflix account to your Xfinity package, or create a new Netflix account and link to your Xfinity package.

    Note:
    You may need to sign out of your Netflix account on your X1 set-top box to begin the linking process


If you accidentally linked the wrong account, refer to "I accidentally linked the wrong Netflix account to my package" below.

How can I link my Netflix DVD account to my Xfinity package?

DVD accounts cannot be linked to an Xfinity package. Only Netflix streaming accounts can be linked.

  • If you have a Netflix DVD-only account, you can sign up for a streaming account with a different email address in order to link Netflix to your Xfinity package.

  • If you have a Netflix streaming account that is connected with a DVD plan, you will need to remove streaming and sign up for a separate streaming account with a different email address in order to link your Xfinity package.

  • If you have linked a Netflix streaming account to your Xfinity package, you cannot add a DVD plan. You will need to sign up for a DVD plan with a separate email address and payment method.

How can I check if Netflix is included in my package?

Please contact your provider to see if Netflix is included with your package.

I accidentally linked the wrong Netflix account to my package

Please contact customer service and provide the email address for the Netflix account that is incorrectly linked so that we can help you link the correct Netflix account to your package.

What will happen to my Netflix account if I cancel my package or service?

If you cancel your package or service, one of two things will happen:

  • If your Netflix account has a valid payment method (credit or debit card, for example) on file, you will continue to stream uninterrupted and we will charge your payment method.

  • If your Netflix account does not have a valid payment method on file, your account will go on hold. To continue streaming, sign in to your Netflix Account page and add a new payment method.

How do I change my Netflix plan?

Visit netflix.com/ChangePlan to select an available plan. You cannot downgrade to a plan lower than what is included in your package.

If you upgrade your Netflix plan, your bill will reflect the additional charge based on Netflix retail price.

What happens to my Netflix Gift Card or promotional balance when I link my account to this package?


Once you link your account to this package, your gift balance will be held on your Netflix account for future use. If you decide to cancel your package, we will continue to bill your gift card or promotional balance.

I connected my Netflix account to my Xfinity package, but I'm still being charged on my previous payment method

It's possible that you accidentally mistyped your email while linking your account and created a duplicate account. To resolve this, try the following:

  1. Launch the Netflix app on your X1 set-top box.

  2. From the home screen, press the up arrow on your remote until you get to the Menu bar, then select Settings.

  3. Select Change email to confirm that the email address you entered is typed correctly. If not, follow the steps under "I accidentally linked the wrong Netflix account to my package" to link the correct account.

Why was my Netflix account canceled?

If you cancel or pause a package that is linked to a Netflix account, your Netflix account will go on hold if there is no other payment method on file.


If your package is still active and your Netflix account was put on hold or canceled, try to re-link your Netflix account by following "How do I link my Netflix account?". If those steps do not work, please contact your provider to check your account status.

How do I cancel Netflix?

Please contact Xfinity customer support to cancel your Xfinity package and stop paying for Netflix.

If your Netflix account has a valid payment method on file, we will immediately resume billing that payment method and your streaming will continue uninterrupted. If you want to cancel your Netflix plan, please contact us after you've canceled with your provider.

If your Netflix account doesn't have a valid payment method on file, your account will immediately go on hold. To continue streaming, you must visit your Netflix Account page and add a new payment method.

How do I contact Xfinity customer support?

You can contact Xfinity customer support at 1-800-934-6489. Be sure to tell the Xfinity agent that you have Netflix through your Xfinity package.