There is a problem playing the video. Please try again. (5.7)
This error happens when an issue with data stored on your device stops Netflix from playing.
To fix the problem, follow the steps for your device.
Turn off your phone or tablet. Make sure it's turned off, not just locked.
Turn it back on.
Try Netflix again.
Turn off your phone or tablet. Make sure it's turned off, not just locked.
Turn it back on.
Try Netflix again.
Tap Settings > General Management > Reset > Reset settings.
Tap reset settings. You might be asked to enter your device's screen lock pattern, PIN, or password.
To confirm, reset settings again.
After your device has restarted, try Netflix again.
The steps to reset system settings might be different for your device. To get steps for your device, check the manual that came with it, or contact Samsung Support.