Netflix Error 5.7

If you get the error code 5.7 on your Android phone or tablet with this message:

There is a problem playing the video. Please try again. (5.7)

It usually means that your device needs to be refreshed. Follow these steps to fix the problem.

Restart your Android phone or tablet

  1. Turn off your Android phone or tablet by holding down the power button.

  2. Confirm that you want to turn off your Android.

  3. To turn your Android back on, press the power button again.

  4. Try Netflix again.

Reset Samsung system settings

These steps will only reset changes you made to customize your phone or tablet, like notifications and display and sound settings. They will not delete any of your personal data, like downloaded apps, photos, music, and videos. 

  1. Tap Settings > General Management > Reset > Reset settings.


    • You might be asked to enter your device's screen lock pattern, PIN, or password.

  3. Tap RESET SETTINGS to confirm. Your device will restart automatically.

  4. Try Netflix again.

 If your device has different options than these steps, check your device's user manual or go to Samsung's support site for help.

What to do next

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.