Netflix says 'Please sign in again.'

If you see an error that says

Please sign in again.
You have been signed out because your account information changed.

It typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.

iPhone or iPad

Update your iOS version

You can update your iPhone or iPad to the latest available iOS or iPadOS version from the Settings app. Visit Apple's support site to get the exact steps or to troubleshoot an issue.

Update the Netflix app

1. Go to the home screen, then tap App Store.

2. Tap Search, and enter "Netflix".

3. In the list, find and tap Netflix, then tap Update. You may need to enter your Apple ID password. If you forgot it, follow Apple's steps to reset it.

4. When the update is done, try Netflix again.

All other devices

We're looking into this problem. To help us investigate, contact us.