Netflix audio is out of sync

If Netflix's audio is out of sync with the video, it means there's a problem with your device or the title you're trying to watch. Follow the steps below to fix the problem.

Android phone or tablet

Check if other TV shows or movies work

If you get the same problem with other TV shows or movies, skip these steps.

If other TV shows or movies play normally, you can tell us about the problem.

  1. Using a web browser, go to Viewing Activity in your account.

  2. In the list, find the TV show or movie with the issue and click Report a Problem.

  3. Follow the instructions, then click Report Problem.

Our content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to How to report issues with a title.

Turn your device off, then back on

  1. Turn off your phone or tablet. Make sure it's turned off, not just locked.

  2. Turn it back on.

  3. Try Netflix again.

Apple TV 4 or Apple TV 4K

Change your audio settings

  1. Go to the Apple TV settings menu, then select Video and Audio.

  2. Scroll down to Audio, then select Audio Format.

  3. Select Change Format.

  4. Select New Format, then choose Dolby Digital 5.1.

  5. Try Netflix again.

If that doesn't fix the issue, go to the Change Format menu again, choose Stereo, and then try Netflix again.

Troubleshoot your device connections

If you are using an external audio receiver, sound bar, or speakers:

  1. Ensure that your speakers are connected to your receiver properly.

  2. Check any HDMI or optical connectors to ensure that they are plugged in correctly.

  3. Try reversing the ends of the HDMI/optical cable or using an alternate cable.

Check your device's audio settings

If the steps don't fix the problem, there might be an issue with the audio settings on your device or sound equipment.

To check your device's audio settings or troubleshoot a sound issue:

  • Follow the instructions or manual that came with your device or sound equipment.

  • Contact your device or sound equipment's manufacturer for more help.

Note:
Because the steps to check the audio settings or troubleshoot a sound issue are unique for each device, Netflix Customer Service isn't able to assist with following steps for your device.

If the manufacturer can't fix the problem or changing the audio settings didn't work, you'll need to use a different device to watch Netflix.

iPhone, iPad, or iPod touch

Update your iOS version

Follow Apple's steps to update your device to the latest version, then try Netflix again.

PlayStation 4

Check if other TV shows or movies work

If you get the same problem with other TV shows or movies, skip these steps.

If other TV shows or movies play normally, you can tell us about the problem.

  1. Using a web browser, go to Viewing Activity in your account.

  2. In the list, find the TV show or movie with the issue and click Report a Problem.

  3. Follow the instructions, then click Report Problem.

Our content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to How to report issues with a title.

Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

Set-top box

Check if other TV shows or movies work

If you get the same problem with other TV shows or movies, skip these steps.

If other TV shows or movies play normally, you can tell us about the problem.

  1. Using a web browser, go to Viewing Activity in your account.

  2. In the list, find the TV show or movie with the issue and click Report a Problem.

  3. Follow the instructions, then click Report Problem.

Our content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to How to report issues with a title.

Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

Smart TV

Check if other TV shows or movies work

If you get the same problem with other TV shows or movies, skip these steps.

If other TV shows or movies play normally, you can tell us about the problem.

  1. Using a web browser, go to Viewing Activity in your account.

  2. In the list, find the TV show or movie with the issue and click Report a Problem.

  3. Follow the instructions, then click Report Problem.

Our content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to How to report issues with a title.

Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

TiVo

Check if other TV shows or movies work

If you get the same problem with other TV shows or movies, skip these steps.

If other TV shows or movies play normally, you can tell us about the problem.

  1. Using a web browser, go to Viewing Activity in your account.

  2. In the list, find the TV show or movie with the issue and click Report a Problem.

  3. Follow the instructions, then click Report Problem.

Our content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to How to report issues with a title.

Enable stereo sound

  1. From the TiVo home screen, go to TiVo Central.

  2. Select Settings & Messages.

  3. Select Settings.

    • If you don't see Settings, continue to the next step.

  4. Select Audio & Video Settings.

  5. Select Dolby Digital.

  6. Select Dolby Digital to PCM.

  7. Try Netflix again.

Windows computer

Shut down your computer

  1. Shut down your computer through the menu:

    • For Mac: At the top left, click the Apple menu > Shut Down.

    • For Windows: From the Start menu, click Power > Shut down.

    • For Chromebook: From the bottom right, click on the time > Sign out > Shut down.

  2. Leave your computer off for at least 10 seconds.

  3. Turn it back on, then try Netflix again.

Update your Windows version

Use the links below to get steps to check for updates to your version of Windows, then try Netflix again.

Computers using Windows XP or Vista aren't able to update to a version Netflix supports. We recommend using a computer with Windows 10 or later installed.

All other devices

Check if other TV shows or movies work

If you get the same problem with other TV shows or movies, skip these steps.

If other TV shows or movies play normally, you can tell us about the problem.

  1. Using a web browser, go to Viewing Activity in your account.

  2. In the list, find the TV show or movie with the issue and click Report a Problem.

  3. Follow the instructions, then click Report Problem.

Our content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to How to report issues with a title.

What should I do next?

We're looking into this problem. To help us investigate, contact us.

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