My browser crashes or closes when I try to watch on the Netflix website.

If your browser is crashing or closing when you try to play a movie or TV show on your PC or Mac computer, it typically indicates that the browser is referencing some old information that needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.

Troubleshoot your browser
  1. Clear browser cookies
    Your browser may be referencing an outdated or corrupted setting in the cookie file.
    1. Go to to clear the Netflix cookie. This will sign you out of
    2. Select Netflix Home, then Member Sign In to log back in and play your movie or TV show again.
  2. Restart your browser
    Sometimes restarting your browser can clear this issue.
    • Quit your browser, restart it, and play your movie or TV show again.
  3. Try another browser
    A browser extension, plug-in or add-on may be causing this error. Try playing your movie or TV show in another browser.
    • If you are able to watch in another browser, your current browser may be experiencing an issue with the Silverlight plug-in used by If you're unable to watch in multiple browsers, or if you prefer to use your current browser, continue to the next troubleshooting step.