How to cancel an account for a deceased Netflix member

If a deceased friend or family member has an active Netflix account, we can help you cancel the account on their behalf.

If you have access to the account

1. Click the Cancel Membership link on the Account page.

2. Refer to How do I cancel Netflix? for more details on canceling an account.

3. If you like, Sign out of all devices connected to the account.

If you don't have access to the account

Gather the following information for the account owner and contact us.

• Email address or phone number associated with the Netflix account.

• Full payment information currently used to pay for Netflix.