Netflix says 'Sorry this account is no longer active.'

This issue can happen if your Netflix membership is no longer active or currently on hold.

To fix the problem, you might need to:

• Restart your Netflix account

• Resolve a payment issue

If your Netflix membership is currently active or you don't see a Restart Membership option on your account page, go to the next steps.

1. Go to the Netflix home screen, then go left to open the menu.

2. At the bottom, select Get Help > Sign out > Yes.

3. Sign back in, then try Netflix again.

If your device is on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

3. Sign back in, then try Netflix again.

If you can't find Get Help or Sign out:

1. Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

2. On the menu that appears, select Sign out, Reset, or Deactivate.

To fix this issue, you'll need to contact the company that made your device.

When you talk to them, ask for their help with these steps. After each step, try Netflix again to see if it fixed the problem.

1. Update your device's firmware or software to the latest version.

2. Restore your device to its original settings, like when you first got it.

If they can't fix the problem or these steps don't work, you'll need to use a different device to watch Netflix.

This issue can happen if your Netflix membership is no longer active or currently on hold.

To fix the problem, you might need to:

• Restart your Netflix account

• Resolve a payment issue

If your Netflix membership is currently active or you don't see a Restart Membership option on your account page, go to the next steps.

1. Open the Netflix app.

2. In the lower right, tap My Netflix .

3. In the upper right, tap the Menu .

4. Tap Sign Out , then tap Sign Out to confirm.

5. Sign back into your Netflix, then try again.

1. Go to the home screen, then tap and hold the Netflix app.

2. Tap Remove app > Delete app > Delete.

3. Open the App Store and search for "Netflix."

4. Tap on Netflix, then tap the cloud icon to get the app. You may need to enter your Apple ID password. If you forgot it, follow Apple's steps to reset it.

5. When the app is installed, try Netflix again.

This issue can happen if your Netflix membership is no longer active or currently on hold.

To fix the problem, you might need to:

• Restart your Netflix account

• Resolve a payment issue

If your Netflix membership is currently active or you don't see a Restart Membership option on your account page, go to the next steps.

1. Open the Netflix app.

2. In the lower right, tap My Netflix .

3. In the upper right, tap the Menu .

4. Tap Sign Out , then tap Sign Out to confirm.

5. Sign back into your Netflix, then try again.