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Netflix says 'Sorry this account is no longer active.'

If you get the error code E111 or this message:

Sorry this account is no longer active. Please sign up again or sign in to a different account.

It means Netflix account is no longer active or data stored on your device needs to be refreshed.

To fix the problem, follow the steps for your device.

This issue can happen if your Netflix membership is no longer active or currently on hold.

To fix the problem, you might need to:

If your Netflix membership is currently active or you don't see a Restart Membership option on your account page, go to the next steps.

  1. Go to the Netflix home screen and press the back button on your remote to get to the menu.

  2. If the menu is at the top: Go left to your profile icon, select Get Help, then Sign out, then select Yes.

    If the menu is on the left: At the bottom, select Get Help, then Sign out, then select Yes.

  3. Sign back in and try Netflix again.

If your device is on an error screen:

  1. Select More Details.

  2. Select Sign out or Reset.

  3. Sign back in and try Netflix again.

If you can't find Get Help or Sign out:

  1. Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. On the menu that appears, select Sign out, Reset, or Deactivate.

Note: If you have an Apple TV, follow these steps to sign out instead.

These steps may remove apps, data, or settings saved on your device. Before you continue, make sure to have your Wi-Fi name and password and Netflix sign-in information ready.

To fix this issue, you'll need to contact the company that made your device.

When you talk to them, ask for their help with these steps. After each step, try Netflix again to see if it fixed the problem.

  1. Update your device's firmware or software to the latest version.

  2. Restore your device to its original settings, like when you first got it.

If they can't fix the problem or these steps don't work, you'll need to use a different device to watch Netflix.

This issue can happen if your Netflix membership is no longer active or currently on hold.

To fix the problem, you might need to:

If your Netflix membership is currently active or you don't see a Restart Membership option on your account page, go to the next steps.

  1. Open the Netflix app.

  2. In the lower right, tap My Netflix.

  3. In the upper right, tap the Menu.

  4. Tap Sign Out, then tap Sign Out to confirm.

  5. Sign back into your Netflix, then try again.

Uninstalling the app will delete any downloads saved to your device and sign you out of Netflix.

  1. Go to the home screen, then tap and hold the Netflix app.

  2. Tap Remove app > Delete app > Delete.

  3. Open the App Store and search for "Netflix."

  4. Tap on Netflix, then tap the cloud icon to get the app. You may need to enter your Apple ID password. If you forgot it, follow Apple's steps to reset it.

  5. When the app is installed, try Netflix again.

Note:If you can't find the Netflix app after removing it, follow Apple's steps to redownload an app from the App Store.

This issue can happen if your Netflix membership is no longer active or currently on hold.

To fix the problem, you might need to:

If your Netflix membership is currently active or you don't see a Restart Membership option on your account page, go to the next steps.

  1. Open the Netflix app.

  2. In the lower right, tap My Netflix.

  3. In the upper right, tap the Menu.

  4. Tap Sign Out, then tap Sign Out to confirm.

  5. Sign back into your Netflix, then try again.

Make sure your Netflix account is active

This issue can happen if your Netflix membership is no longer active or currently on hold.

To fix the problem, you might need to:

If your Netflix membership is currently active or you don't see a Restart Membership option on your account page, go to the next steps.

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