Netflix says 'Cannot play title. Please try again later. (AVF:11800;OS:16041;)'

If you receive an error on your iPhone, iPad, or iPod touch that says:

Cannot play title. Please try again later.
(AVF:11800;OS:16041;)

It usually means your device needs an update from Apple. Follow the steps below to fix the problem.

Check for iOS version updates

You can find the option to update your iPhone or iPad to the latest iOS or iPadOS version within the Settings app. To get the exact steps to update your device or to fix an issue with updating, follow Apple's steps to update your iPhone or iPad.

What to do next

We're looking into this problem. To help us investigate, contact us.