Netflix says 'Cannot play title. Please try again later. (AVF:11800;OS:16041;)'

If you receive an error on your iPhone or iPad that says:

Cannot play title. Please try again later.
(AVF:11800;OS:16041;)

It usually means your device needs an update from Apple. Follow the steps below to fix the problem.

Check for iOS version updates

You can find the option to update your iPhone or iPad to the latest iOS or iPadOS version within the Settings app. Go to Apple's support site to get the steps to update your device or to fix an issue with updating.

What to do next

We're looking into this problem. To help us investigate, contact us.