Netflix says 'Cannot play title. Please try again later. (AVF:11800;OS:16041;)'

If you receive an error on your iPhone or iPad that says:

Cannot play title. Please try again later.
(AVF:11800;OS:16041;)

It usually means your device needs an update from Apple. Follow the steps below to fix the problem.

Check for iOS version updates

You can update your iPhone or iPad to the latest available iOS or iPadOS version from the Settings app. Visit Apple's support site to get the exact steps or to troubleshoot an issue.

What to do next

We're looking into this problem. To help us investigate, contact us.