Netflix says 'Cannot play title. Please try again later. (AVF:11800;OS:16041;)'

If you receive an error on your iPhone, iPad, or iPod touch that says:

Cannot play title. Please try again later.
(AVF:11800;OS:16041;)

It usually means your device needs an update from Apple. Follow the steps below to fix the problem.

Check for iOS version updates

Follow Apple's steps to update your device to the latest version, then try Netflix again.

What to do next

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

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