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Netflix says, 'The connected display is not supported. (10065)'

Cannot Play Video
The connected display is not supported. (10065)

This error can happen if you're using an unsupported video output method, or if your Netflix plan doesn't support using a mobile device to watch Netflix on a TV.

To fix the problem:

Using a mobile device to watch Netflix on a TV isn't available with an ad-supported experience or a Mobile plan.

If you have an ad-supported experience, you'll need to switch to an ad-free plan.

If you have a Mobile plan, you'll need to upgrade your plan to one that supports watching Netflix on a TV.

Make sure your video adapter is supported

  1. Remove all cables connected to the adapter, then connect it to your iPhone or iPad.

  2. Go to Settings > General > About > Apple HDMI Adapter.

  3. Check the Model Number.

For issues with iPhone and iPad devices with a USB-C port, these options may help:

  • Make sure your TV or display is set to the correct video input source.

  • Make sure your video cable or adapter supports HDCP 2.2.

  • Try reversing the ends of the video cable or adapter.

  • If possible, try connecting to a different video port on your TV or display.

If your plan supports watching on a TV and you have a Netflix-ready TV or streaming device, you can watch directly on your TV using the Netflix app.

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