Netflix Playback Error NW-1-19 on Xbox 360

If you get the error code NW-1-19 on your Xbox 360, it typically points to some network settings that are preventing your device from reaching the Netflix service. Follow the troubleshooting steps below to resolve the issue.

Confirm your Xbox's DNS Settings
  1. Press the Guide button on your controller.
  2. Go to Settings and select System Settings.
  3. Select Network Settings.
  4. Choose your network and select Configure Network.
  5. Select DNS Settings and choose Automatic.
  6. Turn the Xbox off and back on, then try Netflix again.

If you need help adjusting this setting, visit Microsoft’s Xbox 360 support site for help.

Troubleshoot problems connecting to Netflix

If you're still having issues playing your movie or TV show, see our steps for troubleshooting problems connecting to Netflix.

If the steps above fail to resolve the error, you may need to contact your ISP for assistance troubleshooting a potential DNS issue.

Wait time: less than 1 minute