Netflix Error NW-1-19

If you see the error code NW-1-19, It usually means there's a problem with your network connection. Follow the troubleshooting steps for your device below.

Blu-ray player

Check if your network can play Netflix

Public networks:

For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.

Private networks:

Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.

Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.


Check your internet connection

Try using a different app on your device that connects to the internet. You can also use your device's built-in connection test in settings.

If your device can't connect or shows a network error, it might not be connected.

For connection help, check the device user manual or contact the manufacturer.

Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device once, then wait 1 minute. If your device doesn't have a power button or you can't reach it, leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

Restart your home network

  1. Turn off or unplug your Blu-ray player.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your Blu-ray player back on and try Netflix again.

Restore your default connection settings

If you've changed the connection settings on your device, you'll need to change them back to default.

These settings could include:

  • Custom modem settings.

  • Virtual Private Network (VPN) or proxy service settings.

  • Custom DNS settings.

If you need help changing these settings, contact the device manufacturer.

Once you've reset these settings, try Netflix again.

Improve your Wi-Fi signal

To improve your Wi-Fi:

  • Move your router and your device closer to each other. If possible, put them in the same room.

  • Move your router away from other wireless devices and appliances.

  • Keep your router in an open space off the floor. Routers get better reception when on a desk or bookshelf.

Contact your internet service provider

Contact your internet service provider. They can tell you if your modem/router is set up and working correctly.

PlayStation 3

Check if your network can play Netflix

Public networks:

For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.

Private networks:

Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.

Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.


Test your internet connection

  1. From the PS3 main menu, navigate to Settings.

    • If you're not already at the main menu, hold the PS3 button in the middle of the controller, select Quit, then select Yes to return to the home screen.

  2. Select Network Settings.

  3. Select Internet Connection, then verify it's set to Enabled. If it’s Disabled, make sure to select Enable.

  4. Select Internet Connection Test.

    • If you are able to connect to the internet, check your date and time settings.

    • If you are unable to connect to the internet, you may be having network connection issues.

Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device once, then wait 1 minute. If your device doesn't have a power button or you can't reach it, leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

Change DNS settings to default

  1. From the main menu, go to Settings.

  2. Choose Network Settings > Internet Connection Settings > OK.

  3. Choose Custom.

  4. Choose the connection type you use:

    • For Wireless, choose these options:

      • Under the WLAN section, choose Enter Manually.

      • Choose IP Address Setting.

    • For Wired Connection, choose Auto-Detect for Operation mode.

  5. As you go through the next settings, choose these options:

    • IP Address Setting > Automatic

    • DHCP Host > Do Not Set

    • DNS Setting > Automatic

    • Proxy Server > Do Not Use

    • MTU > Automatic

    • UPnP > Enable

  6. To save your settings, press the X button.

  7. Choose Test Connection.

  8. Try Netflix again.

Restart your home network

  1. Turn off or unplug your video game console.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your game console back on and try Netflix again.

Contact your internet service provider

Contact your internet service provider. They can tell you if your modem/router is set up and working correctly.

PlayStation 4

Check if your network can play Netflix

Public networks:

For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.

Private networks:

Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.

Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.


Test your Internet connection

  1. Begin from the PS4 Home screen.

    • If you're not already at the main menu, hold the PS button in the middle of the controller, select Close Application, then select OK to return to the Home screen.

  2. Press Up on the D-pad.

  3. Select Settings.

  4. Select Network.

  5. Select Test Internet Connection.

Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device once, then wait 1 minute. If your device doesn't have a power button or you can't reach it, leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

Verify your DNS settings

  1. From the main menu, go to Settings.

  2. Select Network > Set Up Internet Connection.

  3. Choose the connection type you use:

    • For Use Wi-Fi choose Custom, then choose your Wi-Fi network.

    • For Use a LAN Cable choose Custom > Operation mode.

  4. As you go through the next settings, choose these options:

    • IP Address Settings > Automatic

    • DHCP Host > Don't Specify

    • DNS Settings > Automatic

    • Proxy Server > Don't Use

    • MTU Settings > Automatic

  5. Choose Test Connection.

  6. Try Netflix again.

Restart your home network

  1. Turn off or unplug your video game console.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your game console back on and try Netflix again.

Contact your internet service provider

Contact your internet service provider. They can tell you if your modem/router is set up and working correctly.

PlayStation 5

Check if your network can play Netflix

Public networks:

For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.

Private networks:

Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.

Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.


Test your internet connection

  1. Start from the PS5 Home screen.

  2. In the upper right, select Settings settings.

  3. Select Network > Connection Status > Test Internet Connection.

Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device once, then wait 1 minute. If your device doesn't have a power button or you can't reach it, leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

Verify your DNS settings

  1. From the Home screen go to Settings settings.

  2. Select Network > Settings > Set Up Internet Connection.

  3. Choose the connection type you use:

    • For wireless, choose your Wi-Fi network name > Advanced Settings

    • For wired, choose Wired LAN > Advanced Settings.

  4. As you go through the next settings, choose these options:

    • IP Address Settings > Automatic

    • DHCP Host > Don't Specify

    • DNS Settings > Automatic

    • Proxy Server > Don't Use

    • MTU Settings > Automatic

  5. Select OK to test your connection.

  6. Try Netflix again.

Restart your home network

  1. Turn off your device.

  2. Unplug your modem and router from power.

  3. Wait 30 seconds.

  4. Plug in your modem.

  5. Wait 1 minute.

  6. Plug in your router.

  7. Wait 1 minute.

  8. Try Netflix again.

Some modems and routers might take longer to reconnect.

What to do next

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

Roku

Test your internet connection

To ensure that your Roku's connection to the internet is functioning properly, follow the steps for your Roku model below.

Roku 1

  1. From the Roku Home screen, select Settings.

  2. Select Network.

If Connection status is Unable to connect, please visit Roku's support site for more help.


Roku 2 and MHL Streaming Stick

  1. From the Roku Home screen, select Settings.

  2. Select Network.

  3. Select Connection Status.

If Connection status is Unable to connect, please visit Roku's support site for more help.


Roku 3 and HDMI Streaming Stick

  1. From the Roku Home screen, select Settings.

  2. Select Network.

  3. Select the Network connection that has a check mark next to it.

  4. Confirm the status of the Network Connection with the information displayed on the right side of the screen.

If Connection status is Unable to connect, please visit Roku's support site for more help.

Check if your network can play Netflix

Public networks:

For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.

Private networks:

Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.

Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.


Restart your device

  1. Turn off your device. If your device has a power cable, unplug it.

  2. Make sure your device is completely off, not just in sleep or standby mode.

  3. Leave your device off for 15 seconds.

  4. Turn on your device and try Netflix again.

Restart your home network

  1. Unplug your device from power.

  2. Unplug your modem and router from power.

  3. Wait 30 seconds.

  4. Plug in your modem.

  5. Wait 1 minute.

  6. Plug in your router.

  7. Wait 1 minute.

  8. Plug in your device.

  9. Try Netflix again.

Some modems and routers might take longer to reconnect.

Restore your default connection settings

If you've changed the connection settings on your device, you'll need to change them back to default.

These settings could include:

  • Custom modem settings.

  • Virtual Private Network (VPN) or proxy service settings.

  • Custom DNS settings.

If you need help changing these settings, contact the device manufacturer.

Once you've reset these settings, try Netflix again.

Improve your Wi-Fi signal

To improve your Wi-Fi:

  • Move your router and your device closer to each other. If possible, put them in the same room.

  • Move your router away from other wireless devices and appliances.

  • Keep your router in an open space off the floor. Routers get better reception when on a desk or bookshelf.

Contact your internet service provider

Contact your internet service provider. They can tell you if your modem/router is set up and working correctly.

Set-top box or streaming media player

Check if your network can play Netflix

Public networks:

For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.

Private networks:

Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.

Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.


Check your internet connection

Try using a different app on your device that connects to the internet. You can also use your device's built-in connection test in settings.

If your device can't connect or shows a network error, it might not be connected.

For connection help, check the device user manual or contact the manufacturer.

Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device once, then wait 1 minute. If your device doesn't have a power button or you can't reach it, leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

Restart your home network

  1. Turn off or unplug your streaming media player.
    Turn your streaming player off, wait 10 seconds, then power back on.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your streaming media player back on and try Netflix again.

Restore your default connection settings

If you've changed the connection settings on your device, you'll need to change them back to default.

These settings could include:

  • Custom modem settings.

  • Virtual Private Network (VPN) or proxy service settings.

  • Custom DNS settings.

If you need help changing these settings, contact the device manufacturer.

Once you've reset these settings, try Netflix again.

Improve your Wi-Fi signal

To improve your Wi-Fi:

  • Move your router and your device closer to each other. If possible, put them in the same room.

  • Move your router away from other wireless devices and appliances.

  • Keep your router in an open space off the floor. Routers get better reception when on a desk or bookshelf.

Contact your internet service provider

Contact your internet service provider. They can tell you if your modem/router is set up and working correctly.

Smart TV

Check if your network can play Netflix

Public networks:

For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.

Private networks:

Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.

Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.


Check your internet connection

Try using a different app on your device that connects to the internet. You can also use your device's built-in connection test in settings.

If your device can't connect or shows a network error, it might not be connected.

For connection help, check the device user manual or contact the manufacturer.

Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device once, then wait 1 minute. If your device doesn't have a power button or you can't reach it, leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

Restart your home network

  1. Turn off or unplug your smart TV.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your smart TV back on and try Netflix again.

Restore your default connection settings

If you've changed the connection settings on your device, you'll need to change them back to default.

These settings could include:

  • Custom modem settings.

  • Virtual Private Network (VPN) or proxy service settings.

  • Custom DNS settings.

If you need help changing these settings, contact the device manufacturer.

Once you've reset these settings, try Netflix again.

Improve your Wi-Fi signal

To improve your Wi-Fi:

  • Move your router and your device closer to each other. If possible, put them in the same room.

  • Move your router away from other wireless devices and appliances.

  • Keep your router in an open space off the floor. Routers get better reception when on a desk or bookshelf.

Contact your internet service provider

Contact your internet service provider. They can tell you if your modem/router is set up and working correctly.

Xbox 360

Check if your network can play Netflix

Public networks:

For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.

Private networks:

Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.

Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.


Test your internet connection

  1. From the Xbox 360 main menu, select Settings.

  2. Select System Settings.

  3. Select Network Settings.

  4. Select Wired Network or Wireless Network depending on your connection method.

  5. Select Test Xbox LIVE Connection.

  6. Select Continue.

Confirm your Xbox's DNS settings

  1. Press the Guide button on your controller.

  2. Go to Settings and choose System Settings.

  3. Choose Network Settings.

  4. Choose your network then choose Configure Network.

  5. Choose DNS Settings and choose Automatic.

  6. Turn your Xbox off and back on.

  7. Try Netflix again.

Restart your home network

  1. Turn off or unplug your video game console.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your game console back on and try Netflix again.

Contact your internet service provider

Contact your internet service provider. They can tell you if your modem/router is set up and working correctly.

Xbox One

Check if your network can play Netflix

Public networks:

For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.

Private networks:

Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.

Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.


Test your internet connection

  1. Press the Xbox button on your Xbox controller to open the Guide.

  2. From the Profile & system menu, select Settings.

  3. Select General > Network settings > Test network connection.

    • If the test fails, visit the Xbox network support page for help with the error message that appears.

    • If the test shows your device is connected, continue below.

Confirm your Xbox's DNS settings

  1. Press the Xbox button to open the Guide.

  2. From the Profile & system menu, choose Settings.

  3. Choose General > Network Settings > Advanced Settings > DNS Settings.

  4. Choose Automatic.

  5. Try Netflix again.

Restart your home network

  1. Turn off or unplug your video game console.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your game console back on and try Netflix again.

Contact your internet service provider

Contact your internet service provider. They can tell you if your modem/router is set up and working correctly.

Xbox Series X/S

Check if your network can play Netflix

Public networks:

For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.

Private networks:

Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.

Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.


Test your internet connection

  1. Press the Xbox button on your Xbox controller to open the Guide.

  2. From the Profile & system menu, select Settings.

  3. Select General > Network settings > Test network connection.

    • If the test fails, visit the Xbox network support page for help with the error message that appears.

    • If the test shows your device is connected, continue below.

Confirm your Xbox's DNS settings

  1. Press the Xbox button to open the Guide.

  2. From the Profile & system menu, choose Settings.

  3. Choose General > Network Settings > Advanced Settings > DNS Settings.

  4. Choose Automatic.

  5. Try Netflix again.

Restart your home network

  1. Turn off your device.

  2. Unplug your modem and router from power.

  3. Wait 30 seconds.

  4. Plug in your modem.

  5. Wait 1 minute.

  6. Plug in your router.

  7. Wait 1 minute.

  8. Try Netflix again.

Some modems and routers might take longer to reconnect.

What to do next

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

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