My device freezes when I try to use Netflix.

1. Pull up the deactivation screen by entering the following sequence using the arrow keys on your device's remote:

   • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

2. Select Sign out, Start Over or Deactivate.

3. Once signed out, sign back in and try Netflix again.

1. Unplug your device from power for at least 1 minute.

2. While the device is unplugged, press the power button on the device to discharge it.

   • If you cannot access the power button or your device does not have one, leave your device unplugged for at least 3 minutes.

3. Plug your device back in.

4. Turn your device on.

5. Try Netflix again.

Your device is experiencing a hardware or software problem that only the device manufacturer can solve. To get back to watching Netflix, you'll want to contact your device manufacturer and ask for the following:

• Help upgrading to the latest firmware for the device.

• Help performing a factory reset.

If those steps don't get you streaming again, your manufacturer may have other suggestions for fixing the device. If they don't have additional steps, or the additional steps still don't resolve the issue, you'll need to use a different Netflix-enabled device to continue streaming.

1. Pull up the deactivation screen by entering the following sequence using the arrow keys on your device's remote:

   • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

2. Select Sign out, Start Over or Deactivate.

3. Once signed out, sign back in and try Netflix again.

1. Unplug your device from power for at least 1 minute.

2. While the device is unplugged, press the power button on the device to discharge it.

   • If you cannot access the power button or your device does not have one, leave your device unplugged for at least 3 minutes.

3. Plug your device back in.

4. Turn your device on.

5. Try Netflix again.

Your device is experiencing a hardware or software problem that only the device manufacturer can solve. To get back to watching Netflix, you'll want to contact your device manufacturer and ask for the following:

• Help upgrading to the latest firmware for the device.

• Help performing a factory reset.

If those steps don't get you streaming again, your manufacturer may have other suggestions for fixing the device. If they don't have additional steps, or the additional steps still don't resolve the issue, you'll need to use a different Netflix-enabled device to continue streaming.

1. Press and hold the side button and one of the volume buttons at the same time until the sliders appear, then drag the top slider to turn your device completely off.

   • If the sliders do not appear, press and hold the Sleep/Wake button until the red slider appears, then drag the slider.

2. After 10 seconds, press the Sleep/Wake button to turn your device back on.

3. Once your device powers on, try Netflix again.

Refresh any outdated Netflix information stored on your iOS device by resetting the app.

1. From the Home screen, select Settings.

2. Swipe down until you locate the Netflix app.

3. Select Netflix.

4. Slide the Reset toggle to the On position.

   • If you do not see the Reset toggle, continue troubleshooting below.

5. Press the Home button to return to the Home screen.

6. Press the Home button twice and swipe right until you locate the Netflix app.

7. Swipe up on the Netflix app to close your session.

8. Press the Home button twice to return to the Home screen.

9. Try Netflix again.

1. From your device's home screen, tap and hold the Netflix app until it shakes.

2. In the top left corner of the Netflix icon, tap the X, then tap Delete. Once deleted, press the Done or Home button to stop the shaking.

3. Open the App Store and search for "Netflix."

4. Select the free Netflix app from Netflix, Inc.

5. To install the app, tap the cloud icon.

   • If you can't download the Netflix app from the App Store, visit Can't find the Netflix app in app stores.

6. Once installed, try Netflix again.

1. Unplug your TV from power for at least two minutes.

   • Please note that powering off the TV with your remote or the TV's power button will not resolve the issue.

2. Plug your TV back in and try Netflix again.

1. Pull up the deactivation screen by entering the following sequence using the arrow keys on your device's remote:

   • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

2. Select Sign out, Start Over or Deactivate.

3. Once signed out, sign back in and try Netflix again.

Your device is experiencing a hardware or software problem that only Samsung can solve. To get back to watching Netflix, please contact Samsung and ask for the following:

• Help resetting the Smart Hub.

• Help upgrading to the latest firmware for the device.

• Help performing a factory reset.

If those steps don't get you streaming again, Samsung may have other suggestions for fixing the device. If they don't have additional steps, or the additional steps still don't resolve the issue, you'll need to use a different Netflix-enabled device to continue streaming.

1. Pull up the deactivation screen by entering the following sequence using the arrow keys on your device's remote:

   • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

2. Select Sign out, Start Over or Deactivate.

3. Once signed out, sign back in and try Netflix again.

1. Unplug your TV from power for at least 1 minute.

2. While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it.

   • If you can't access the power button or your TV doesn't have one, leave the TV unplugged for at least 3 minutes.

3. Plug your TV back in.

4. Turn your TV on.

5. Try Netflix again.

Your device is experiencing a hardware or software problem that only the device manufacturer can solve. To get back to watching Netflix, you'll want to contact your device manufacturer and ask for the following:

• Help upgrading to the latest firmware for the device.

• Help performing a factory reset.

If those steps don't get you streaming again, your manufacturer may have other suggestions for fixing the device. If they don't have additional steps, or the additional steps still don't resolve the issue, you'll need to use a different Netflix-enabled device to continue streaming.

1. Pull up the deactivation screen by entering the following sequence using the arrow keys on your device's remote:

   • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

2. Select Sign out, Start Over or Deactivate.

3. Once signed out, sign back in and try Netflix again.

1. Unplug your TV from power for at least 1 minute.

2. While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it.

   • If you can't access the power button or your TV doesn't have one, leave the TV unplugged for at least 3 minutes.

3. Plug your TV back in.

4. Turn your TV on.

5. Try Netflix again.

Your device is experiencing a hardware or software problem that only the device manufacturer can solve. To get back to watching Netflix, you'll want to contact your device manufacturer and ask for the following:

• Help upgrading to the latest firmware for the device.

• Help performing a factory reset.

If those steps don't get you streaming again, your manufacturer may have other suggestions for fixing the device. If they don't have additional steps, or the additional steps still don't resolve the issue, you'll need to use a different Netflix-enabled device to continue streaming.

1. Pull up the deactivation screen by entering the following sequence using the arrow keys on your device's remote:

   • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

2. Select Sign out, Start Over or Deactivate.

3. Once signed out, sign back in and try Netflix again.

1. Unplug your TV from power for at least 1 minute.

2. While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it.

   • If you can't access the power button or your TV doesn't have one, leave the TV unplugged for at least 3 minutes.

3. Plug your TV back in.

4. Turn your TV on.

5. Try Netflix again.

Your device is experiencing a hardware or software problem that only the device manufacturer can solve. To get back to watching Netflix, you'll want to contact your device manufacturer and ask for the following:

• Help upgrading to the latest firmware for the device.

• Help performing a factory reset.

If those steps don't get you streaming again, your manufacturer may have other suggestions for fixing the device. If they don't have additional steps, or the additional steps still don't resolve the issue, you'll need to use a different Netflix-enabled device to continue streaming.