Join Netflix

Stranger Things: Puzzle Tales - Game Support

Battle the Demogorgon, embark on mysterious quests, collect characters and discover new storylines in this Hawkins-inspired stylized adventure game.

Platforms: Android phone & tablet, iPhone, iPad, or iPod touch

Game category: Puzzle

Number of players: Single player

Offline play: No

Cloud saves: Yes

Content rating: See the Google Play Store or the App Store

Languages: Chinese (Simplified), Chinese (Traditional), English, French, German, Italian, Japanese, Korean, Polish, Portuguese (Brazil), Portuguese, Russian, Spanish (Castilian), Spanish (Latin America), Swedish, Thai, Turkish

Developer: Next Games, a Netflix game studio

Requirements

To play, you’ll have to install the game on your device first. You need:

  • A compatible device:

    • Android phone or tablet running Android 8.0 or later

    • iPhone with iOS 15 or later

    • iPad with iPadOS 15 or later

  • An active Netflix subscription

  • An internet connection to download, install, and play the game

  • Enough storage space on your device

Installation

From the Netflix app

The Netflix app includes a Mobile Games row on the home screen and a Games tab at the bottom.

  1. From the home screen in the app, swipe down to find the Mobile Games row, or tap the Games tab.

    Note:Not seeing the Mobile Games row or Games tab? Make sure you have the latest Netflix app version. See How to update the Netflix app on your Android device.

  2. Tap on the game, and tap Get Game. The Play Store will open.

  3. Tap Install.

    • Depending on the game and your device settings, a Permissions screen may appear. Choose Accept.

  4. The game will download and install. When complete, choose Open.

    • After a game is installed, you can open it from the Mobile Games row or Games tab in the Netflix app. You can also tap its icon on your device's home screen or in the app drawer.

  5. The game will launch. Tap the Profile icon in the game if you'd like to change to a different profile and start playing!

From the Play Store

You can also search for a game in the Google Play Store.

  1. Open the Play Store and search for the game by name or see all available Netflix games.

  2. Select the game from the search results, and tap Install.

    • Depending on the game and your device settings, a Permissions screen may appear. Choose Accept.

  3. The game will download and install. When complete, choose Open.

    • After a game is installed, you can open it from the Mobile Games row or Games tab in the Netflix app. You can also tap its icon on your device's home screen or in the app drawer.

  4. If prompted, tap Continue and then sign in using the email address and the password of your Netflix account

  5. Choose your Netflix profile and start playing!

Netflix games aren't available in Kids profiles. A game may not appear for a profile if the profile’s maturity setting is set below the maturity rating of the game, or if your device isn't compatible with the game.

From the Netflix app

The Netflix app includes a Mobile Games row on the home screen.

  1. From the home screen in the app, swipe down to find the Mobile Games row.

    Note:Not seeing the Mobile Games row? Make sure you have the latest Netflix app version. See How to update the Netflix app on iPhone, iPad, or iPod touch.

  2. Tap on the game, and then tap Get Game or Play Game.

  3. Tap Get or the Cloud icon on the App Store banner.

  4. The game will download and install. When complete, tap Open.

    • After a game is installed, you can open it from the Mobile Games row in the Netflix app, or by tapping its icon on your device's home screen.

  5. The game will launch. Tap the Profile icon in the game if you'd like to change to a different profile and start playing!

From the App Store

You can also search for a game in the App Store.

  1. Open the App Store and search for the game by name or see all available Netflix games.

  2. Select the game from the search results, and tap Get or the Cloud icon.

  3. The game will download and install. When complete, tap Open.

    • After a game is installed, you can open it from the Mobile Games row in the Netflix app, or by tapping its icon on your device's home screen.

  4. If prompted to log in, tap Next and then enter your Netflix account email address and password. Select Log in.

  5. Choose your Netflix profile and start playing!

Netflix games aren't available in Kids profiles. A game may not appear for a profile if the profile’s maturity setting is set below the maturity rating of the game, or if your device isn't compatible with the game.

Stuck in the game somewhere? Wondering how something works? Have questions about in-game settings?

Answers to common gameplay questions can be found in the game itself.

  1. While in the game, tap Settings.

  2. Tap SUPPORT/FAQ for popular topics or to search for your question.

  3. From the SUPPORT/FAQ menu, you can also tap the contact button in the top right corner of the screen for assistance with gameplay topics.

If you're unable to load the game or access the in-game settings, you can visit the Stranger Things: Puzzle Tales FAQs.

Having a problem with the game?

  1. While in the game, tap Settings.

  2. Tap SUPPORT/FAQ.

  3. In the top right corner of the screen, tap the contact button for help with rewards, app issues, or for bug reports.

If you're unable to load the game or access the in-game settings, you can also find support by visiting the Stranger Things: Puzzle Tales FAQs.

Here are fixes to try for common problems.

If your game stops working, won't respond, or closes suddenly:

If your game doesn't perform well, lags, or visually skips or stutters:

If you don't get any sound or the volume is too quiet:

  • Check your device's volume or sound settings. If your phone has a Silent or Do Not Disturb mode make sure it's off.

  • If the game has its own sound settings, check if they're on and turned up.

  • If your device is connected to a speaker or headphones using Bluetooth, try turning Bluetooth off and back on.

If the sound is choppy or stutters:

If you get one of these errors, go to the matching article below for steps that fix the problem.

If you get a different error message or code, you can contact us to let us know there's a problem.

If you lost game progress, your game save was reset, or are missing game items or currency, please contact us.

If the steps don't fix your issue or the issue returns after doing the steps, contact us for more help.

You can report players using cheats or exploits in the game, inappropriate chat messages, or inappropriate player names by following the steps below. You can also contact Next Games support on their website.

  1. While in the game, tap Settings.

  2. Tap SUPPORT/FAQ.

  3. In the top right corner of the screen, tap the contact button .

Not finding what you're looking for? Check our Netflix Games article. You can also always contact us.

Related Articles

Related Articles

Need more help?

Contact Us