Stranger Things: Puzzle Tales - Game Support

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Battle the Demogorgon, embark on mysterious quests, collect characters and discover new storylines in this Hawkins-inspired stylized adventure game.

About the game

Platforms: Android phone & tablet, iPhone, iPad, or iPod touch

Game category: Puzzle

Number of players: Single player

Offline play: No

Cloud saves: Yes

Content rating: See the Google Play Store or the App Store

Languages: Chinese (Simplified), Chinese (Traditional), English, French, German, Italian, Japanese, Korean, Polish, Portuguese (Brazil), Portuguese, Russian, Spanish (Castilian), Spanish (Latin America), Swedish, Thai, Turkish

Developer: Next Games, a Netflix game studio

How to download

Requirements

To play, you’ll have to install the game on your device first. You need:

  • A compatible device:

    • Android phone or tablet running Android 8.0 or later

    • iPhone, iPad, or iPod touch running iOS/iPadOS 15 or later

  • An active Netflix subscription

  • An internet connection to download, install, and play the game

  • Enough storage space on your device


Installation

Android phones & tablets

From the Netflix app

The Netflix app includes a Mobile Games row on the home screen and a Games tab at the bottom.

  1. From the home screen in the app, swipe down to find the Mobile Games row, or tap the Games tab.

    Note:
    Not seeing the Mobile Games row or Games tab? Make sure you have the latest Netflix app version. See How to update the Netflix app on your Android device.
  2. Tap on the game, and tap Get Game. The Play Store will open.

  3. Tap Install.

    • Depending on the game and your device settings, a Permissions screen may appear. Choose Accept.

  4. The game will download and install. When complete, choose Open.

    • After a game is installed, you can find it under the Mobile Games row in the Netflix app. It may also be on your device's home screen or in the app drawer.

  5. Choose your profile and start playing!


From the Play Store

You can also search for a game in the Google Play Store.

  1. Open the Play Store and search for the game by name or see all available Netflix games.

  2. Select the game from the search results, and tap Install.

    • Depending on the game and your device settings, a Permissions screen may appear. Choose Accept.

  3. The game will download and install. When complete, choose Open.

    • After a game is installed, you can find it under the Mobile Games row in the Netflix app. It may also be on your device's home screen or in the app drawer.

  4. If prompted, tap Continue and then sign in using the email address and the password of your Netflix account

  5. Choose your Netflix profile and start playing!


Netflix games aren't available in Kids profiles. A game may not appear for a profile if the profile’s maturity setting is set below the maturity rating of the game, or if your device isn't compatible with the game.

iPhone, iPad & iPod touch

From the Netflix app

The Netflix app includes a Games row on the home screen.

  1. From the home screen in the app, swipe down to find the Games row.

    Note:
    Not seeing the Games row? Make sure you have the latest Netflix app version. See How to update the Netflix app on iPhone, iPad, or iPod touch.
  2. Tap on the game, and tap Get Game. The App Store will open.

  3. Select Get or tap the Cloud icon.

  4. The game will download and install. When complete, choose Open.

    • After a game is installed, you can find it under the Games row in the Netflix app. It may also be on your device's home screen.

  5. The game will launch using the primary profile in the account. Tap the Profile icon in the game if you'd like to change to a different one and start playing!


From the App Store

You can also search for a game in the App Store.

  1. Open the App Store and search for the game by name or see all available Netflix games.

  2. Select the game from the search results, and select Get or tap the Cloud icon.

  3. The game will download and install. When complete, choose Open.

    • After the game is installed, you can find it under the Games row in the Netflix app. It may also be on your device's home screen. 

  4. If prompted to log in, tap Next and then enter your Netflix account email address and password. Select Log in.

  5. Choose your profile and start playing!


Netflix games aren't available in Kids profiles. A game may not appear for a profile if the profile’s maturity setting is set below the maturity rating of the game, or if your device isn't compatible with the game.

Gameplay questions

Stuck in the game somewhere? Wondering how something works? Have questions about in-game settings?

Answers to common gameplay questions can be found in the game itself.

  1. While in the game, tap Settings

  2. Tap SUPPORT/FAQ for popular topics or to search for your question.

  3. From the SUPPORT/FAQ menu, you can also tap the contact button in the top right corner of the screen for assistance with gameplay topics.

If you're unable to load the game or access the in-game settings, you can visit the Stranger Things: Puzzle Tales FAQs.

Troubleshooting/Issues

Having a problem with the game?

  1. While in the game, tap Settings.

  2. Tap SUPPORT/FAQ

  3. In the top right corner of the screen, tap the contact button for help with rewards, app issues, or for bug reports.

If you're unable to load the game or access the in-game settings, you can also find support by visiting the Stranger Things: Puzzle Tales FAQs.

Here are fixes to try for common problems.

Game crashes, freezes, or stops responding

If your game stops working, won't respond, or closes suddenly:

Game performance or visual issues

If your game doesn't perform well, lags, or visually skips or stutters:

Game sound or volume issues

If you don't get any sound or the volume is too quiet:

  • Check your device's volume or sound settings. If your phone has a Silent or Do Not Disturb mode make sure it's off.

  • If the game has its own sound settings, check if they're on and turned up.

  • If your device is connected to a speaker or headphones using Bluetooth, try turning Bluetooth off and back on.

If the sound is choppy or stutters:

Game error message or code

If you get an NGP error, go to the matching article below for steps that fix the problem.

If you get a different error message or code, please contact us and let us know there's a problem.

Lost game progress or missing game items

If you lost game progress, your game save was reset, or are missing game items or currency, please contact us.

If the steps don't fix your issue or the issue returns after doing the steps, contact us for more help.

Reporting cheats/exploits or inappropriate language/behavior

You can report players using cheats or exploits in the game, inappropriate chat messages, or inappropriate player names by following the steps below. You can also contact Next Games support on their website.

  1. While in the game, tap Settings.

  2. Tap SUPPORT/FAQ

  3. In the top right corner of the screen, tap the contact button .

Not finding what you're looking for? Check our Netflix Games article. You can also always contact us.

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